Worse airline company ever.
Worse company ever. I it my first and last time flying with them. Due to a delay that was predicted two hours before happened, the email sent to me said that it was because an airplane maintenance. That supposed delay didn't allow me to check in even at the airport company desk. The at the desk said about the delay but she said it was because the bad weather. I checked on google and no bad weather was reported. Due to this lack of transparency I spent my full day in airports. I was supposed to arrive mid day at Victoria departing at 8 am from LAs Vegas but I arrived at 11:40 pm in Victoria. Now my return they didn't allow me to get in the plane carrying my luggage, the only one that I was carrying that was full of personal items. If they don't have enough luggage room just don't allow people carrying more than one bag or luggage to get in the plane. Ridiculous.
Paying Customers Treated Worse Than Standby Passengers
This was one of the worst airline experiences I’ve had. Alaska Airlines gave nice, better seats to waitlist/standby passengers, while people who actually paid for their tickets were stuck in middle seats. That makes absolutely no sense and feels extremely unfair. What makes it worse is their so-called Saver fare. It’s “non-refundable,” yet it’s not even a saver when you end up paying more because of the airline’s mistakes. We couldn’t cancel and get a refund, even though the issue was caused by Alaska Airlines overselling the flight and failing to properly assign seats. Because they didn’t give us seats on our original flight, I was forced to pay an extra $250 just to get an earlier flight — something that was not my fault at all. Paying more money because the airline oversold tickets without checking availability is unacceptable. Alaska Airlines needs to stop prioritizing standby passengers over paying customers and take responsibility when their own overbooking causes problems. This experience was stressful, costly, and completely avoidable. I will seriously think twice before flying Alaska Airlines again.
Worse airline ever
DO NOT, I repeat DON’T fly with Alaska airlines. The worse customer service we’ve ever received in our entire life on our trip to New York. Imari and Mary at the JFK are very rude! I would never ever fly with Alaska ever again, that’s how bad their service was. Alaska- you should get rid of rude staff like them! Because of them, I will NEVER choose your airline. We had a horrible and the worse experience with Alaska airlines from start to finish and Imari and Mary just added major fumes to the fire with the service they provided. If there’s a post that I want to go viral, it’s this one cause I want everyone to know NOT to fly this airline. Alaska Airlines has been the worst experience of our trip to New York City and back home to Austin. There were multiple times Alaska Airlines screwed up in all departments from the Customer Service desk, the app, the call center, the check in stewardess, the late check into security by the pilots, crew, and the bookings. My first and last time flying on this over hyped airline. We already have 3 delays returning home to Austin. They will lose their minds if you, God forbid, use your boarding pass from your Apple Watch. Back and forth it’s one thing after another. Worst. Airline. Ever. Fair warning. Don’t fly this airline.
Awful airline not family friendly
Terrible airline. They won't even seat families together and said my daughter who is 8 would have to sit in the unaccompanied minors section even though online said they seat families together
Totally disorganized and unprofesdiona
Changed flight schedules numerous times. Return flight changed from 11:00 am to 11;30 pm . Neve would. have booked this schedule. Had great hopes but will never fly them again
BUTTON Pusher Liar
You can not lie and say you have departed ON time - every single time when you know dang well we are still sitting at the gate. I don’t know who presses the button that the flight has departed but it certainly HAS not and this is like the 10th time they have lied that I personally have caught them. I have evidence they do this to puff their on time rates. Then you can’t say you landed on time when we sit in the tarmac for twenty minutes.
Denied lounge access
First class ticket holders denied lounge access is betrayal. Just another bad decision that is ruining experiences. Atmos visa changes is another recent example of corporate greed.
UNACCEPTABLE CUSTOMER SERVICE
On Monday, October 20th ; My Fiancé (Chanunya Suporn) and I ( Suriyan Makrom) was flying on an Alaska Airline ; Departed at approximately 3:54 pm pacific time -Seattle Tacoma International AirPort and Arrived at Ontario California International AirPort at approximately 6:33 pm pacific time-Flight # 1086 : ( Alaska Airline Confirmation Code: QZMOCH) First of all I would like to formally stating my expression as a consumer right; we are not extremely satisfied due the Alaska Airline Service due to the fact that the Alaska Airline Front Desk located at the Boarding Gate C-18 were conducted themselves as unprofessional manner. I myself is also currently employed as a Guest Service and Customer Service; I fully understand that working in this particular environment can be extremely challenge. However, I strongly believe that this incident was acceptable and I would like a request from the Management Team to conduct a fully investigation in this incident. We’ve booked the Flight Reservation from Expedia as third party and also purchase the Flight Protection Plan #993515935 (Effective 10/9/2025) in total amount of 58.24 for Two Passengers. However, by the time we arrived on the Sea-Tac Airport and properly checking in our flight with Alaska Crew Member by the name of Tanya. We were a bit confused and were unsure of why we’re have not been assigned the proper seating. I then immediately ask the question of which and how I would like to find out my assign seats. Miss Tanya then informed me that I could inquire that information at the Boarding Gate front desk. We then proceeded our route to the designated area where I was having an extremely difficult communicated with at the time unidentified female who appeared to be an Alaska Crew Member. I was politely ask her how I could I find out my assign seats. She reply that I would have to wait for another agent who could help me out and that I have to wait for my name to be called or appear on the screen. At this point I was confused of which and why we did not have an assigned seats due to the fact that we did successfully booked our flight with a Valid Confirmation Number and along with an additional Flight Protection Plan in total amount of $58.24 Dollars for the two travelers. We were waited for at least approximately 2 hours 30 minutes at the Boarding Gate front and still have not received a valid answer of why we were place on a waiting list standby flight. This is the most horrible and stressful feeling that my Fiancé and I have to experience on our vacation. At last, we were placed on (Group F )which is the very last group to board on the aircraft ; and there was another female passenger; my Fiancé and I were the very last passengers to be boarding on the aircraft. I was extremely heartfelt, emotional stress and disappointed of this incident and wish for anyone to experience what we’ve gone through. My Fiance was assigned Seat F11 and I was assigned seat C-11 which we would be sitting separate of one another. At this time , we are limited on any other option but to board on the aircraft due to fact that we cannot be delay time of conflict with a Parking time limited at the final destination at Ontario California International Airport. In conclusion, because we were never receiving a clear valid explanation from any Alaska Crew’s Members nor Alaska Management; we were simply left in doubt the entire time. We made our final decision that we will refuse to use an Alaska Airline Service due to the lag of Customer Service. Please kindly take an opportunity to read my personal review as your consideration.
This Alaskan airline air hostess were very RUDE and had BAD ATTITUDE problems. I was very disappointed and disgraceful.
This Alaskan airline experience was the most worst and horrible service I got from the worst and very bad attitude rude air hostess. They were RACIST My god they were serving only pretzel in snacks. Who serves pretzels in 6 hour flight duration. It was 6 hour long flight and got only one snacks that also pretzels. Even I asked for water this rudest air hostess replied me in worst attitude way I Have to wait when flight takes off. I said if someone is dying in thirst then still has to wait for flight to take off then the person will die till that time without water. My god. This air hostess were racist.. Even this worst RUDE BAD ATTITUDE air hostess comes to my wife’s and says very in RUDE WORST manner to shut your video off. Her tone was loud and she had no good customer service.. my god what an BAD attitude this horrible air hostess had. This air hostess were racist.. Such a cheap and worst Alaskan airline experience I had.. worst and disgusting disappointment disaster Alaskan airline experience.. I promise I won’t ever travel to this Alaskan airline.. won’t recommend.. there is no way this Alaskan airline is one of the best rated airline no way. I can damm challenge. It’s not best airline. It’s disgusting disaster disappointing Alaskan airline in United States..
Review on delays
Never received this kind of service before. Flight is delayed and connecting flight does not wait for 5 mins longer? Over 20 passengers missed their connections
Dropped at a different airport, lost luggage, spending vacation on hold
We flew from LAX to Costa Rica as a family in September, scheduled to land in Liberia on a redeye. Due to heavy fog, we circled for about an hour before the plane needed to refuel. Instead of landing briefly, we were diverted to San José. We were told it would be a quick refuel and then we’d head back to Liberia as the fog cleared. Unfortunately, that “quick stop” turned into sitting on the tarmac for over an hour with repeated announcements that we’d be taking off shortly. During that time, the flight crew “timed out,” meaning they hit their maximum allowed hours and could no longer legally fly. Based on comments from a crew member, it was clear that this was anticipated, yet passengers were not informed. Once the crew timed out, all passengers were required to deplane in San José. We were then held in a customs room for about an hour before being released to collect our luggage and figure out how to continue our travels from an airport hours away from our original destination. The airline offered buses to Liberia, but not enough for all passengers. Since our final destination was still several hours from either airport, we chose to stay in San José and rent a car. Adding to the chaos, one of our bags was missing—the one containing all of our important items. We were told it may have been taken by someone else, as the luggage had been left unattended for an extended period while we were held in customs. No one from the airline could tell us where it was. I spent the next four days of my vacation calling between the Costa Rican airports and Alaska Airlines, doing all the legwork myself. I eventually located the bag and even had to coordinate the delivery. When we returned home, I filed a claim. We were credited some funds for the tickets but never received the voucher. I am currently on hold—again—for nearly four hours, after several previous attempts with 3+ hour wait times where I had to hang up due to work. I understand that unexpected issues happen, especially with weather. However, the lack of communication, poor handling of the diversion, lost luggage, and the extremely long wait times for customer service have been incredibly frustrating. Unfortunately, based on this experience, Given the choice to fly another airline, I will not choose Alaska again.
Go to any other airline before trying to schedule with Alaska Air, run, don't walk, away.
This is about the online reservation issue. The Atmos online airline reservation system promoted by Alaska Airlines has been the worst experience I have had in my entire life of traveling for both business and pleasure. The website was misleading, add-on fees changed in the middle of the scheduling and its on you to deal with getting seat assignments after scheduling and paying the fees. We were bumped out of first class with no notification prior to purchase, there was no adjustment to our payment, there was still no avenue to get a seat assignment in the main cabin online, and the wait time on the phone to Alaska Air was about 20 minutes. This whole experience was a waste of time, expensive and completely lacking in transparency up front in the reservation process. Follow up with Alaska Customer Care basically amounted to, essentially saying, Well, I guess you just have a problem, but we're not going to do anything about it....we've got your money already? .....my answer, next time I'll schedule with another airline.
Extremely poor customer support with fraudulent charges.
My flight itself was uneventful, but the problems began afterward. I noticed recurring small charges from Alaska Airlines appearing on my credit card every couple of weeks, totaling nearly $300. When I contacted customer service, the wait times were extremely long, and once I finally reached a representative, I was told they were unwilling to refund the charges. As a result, I had to file a dispute with my credit card company and request a replacement card. This was highly inconvenient—going without a card for 7–10 business days, updating multiple autopay accounts, and spending time resolving an issue that clearly originated within Alaska Airlines’ system, since the only fraudulent charges were from them. Overall, the technical support and customer service experience was extremely disappointing.
Life event ruined by Alaska Airlines
Our boarding was delayed because there were not enough crew to leave, but little did we know that was only the beginning. Once we were on board my husband asked the flight attendant if the plane had flown in from Seattle. She said no, the plane had been sitting overnight. Once the plane was fully boarded, they announced that the fuel pump wasn't working and we had to wait for the repair crew...that's ok I thought we had 3 hours to spare so no worries. We travel often and we booked the early flight so I could attend my youngest daughter's wedding. After almost 2 hours they inform us , that now they have to pump fuel off the plane or ask the majority of passengers to disembark. After they are finished pumping off all the fuel they needed to...they announced we would have to stop in Kansas city to refuel At this point I can't stop crying ...I will not get to see my daughter get married...we can't even FaceTime it because I will still be in the air. @Alaska Airlines.. .you stole a memory for me that you can not give me back. I nearly had a heart attack on the plane because less than 8 months ago I had open heart surgery and had to be put in a coma due to complications. This was everything I was looking forward to since March and you robbed me from it. You didn't even bother to reach out to your passengers to apologize...I will spend the rest of my days telling everyone I meet to never fly your airline... Ever. Do better
Any one home? Non-existent customer service... wait for hours on phone
I've been on the phone for an hour and a half trying to talk to someone. Alaska incorrectly billed my credit card - applying a charge at Sea-Tac Airport (I haven't set foot in that airport in years, and wasn't flying on the day). Then lots of fun waiting 1:30 (and still waiting) for someone at Alaska to fix this... Their chat website feature has not been helpful.
Amazing Airline
Good legroom, great entertainment, amazing staff, and outstanding in-flight food especially the pre-order meals. On time performance could be improved, but I have yet to be significantly affected by it. Great airline.
Worst flight experience of my existence
Worst experience flying of my life!!!!!! 2 delayed flights back to back!!??? What is wrong with this airline!!! I am so angry I want to sue!!
I called to the customer service and told me you need to give us a 14 days window thou I purchased 10 days prior to fli
Scammers, they don’t refund if you get cancelled. I called to the customer service and told me you need to give us a 14 days window thou I purchased 10 days prior to flight
Verified Company
Verified
