AllStarz USA Wireless Reviews

I never talked to Pamela, but I dealt with the head technician, Tim, and he was a perfect gentleman.I totally recommend using this company.

I live in the STICKS and there are just no great internet options. There's 3Mbps DSL from Century Link (or whatever they're calling themselves this week), and the only other options are satellite or 4G. For a time we had satellite from Viasat, and it started out great, but they just brought on too many customers and delayed the launch of the ViaSat-3 constellation too many times. At the end of my time with them I was paying well over $200 a month and regularly getting 1-5Mbps speeds during peak evening hours even when I was well, well below my data cap. I was skeptical 4G would be much better but I was wrong! Pamela was so helpful getting me setup. No technician necessary. If you can plug a cord into an electrical outlet, you can use this internet. The max speeds are lower than satellite, but that doesn't matter if you're not gaming. It's still plenty fast to stream, and I also lost all the ping issues I used to have with video calls over satellite connection. I'd rather have a very reliable 20-40Mbps than a wild and erratic 100Mbps overpromise that comes up short when you want to use it most! AllStarz has been fantastic for us. Easy setup, cheaper than satellite, no data caps, very scrupulous folks who get proper data resell agreements (you might be surprised how many 4G providers don't), easiest setup of any internet connection I've ever had, good quality tech support. The only option worth considering if you live in an area traditionally serviced only by satellite and your cellular connection is regularly 3+ bars.

Pamela delivers what she promised. A week ago, I received the home version modem. Took it out of the box, plugged it in and it worked! The only change I’ve made is to modify a weak password for access to the modem (not Pamela’s problem - the manufacturer’s) and easily fixed. Will be recommending this to other RV full timers for the foreseeable future.

Great internet service at a affordable price! Pam & Damitri are wonderful people to work with and know the true meaning of customer service! I've had the pleasure to meet Damitri a few years back here in Greenwood, and he bent over backwards trying to help us. He is a good dude! After getting hooked up with allstarzusa, he helped is fine fine our modem . It worked better than any previous internet company! We look forward to continue doing business with them. Thanks again Pam & Damitri!

Pamela (business owner) attacks me on Yelp! instead of responding in a professional manner or offering some resolve to our situation, especially after numerous phone calls, texts, and emails, she decides to take no responsibility or accountability. Simply, she could have responded and refunded us many months ago as promised eliminating the need for this negative review. She chose to ignore, lie and then blame us for her business decisions. She even goes so far as to make comments about distance to our property when we were in her service area at the time and that was never brought up as an issue prior to her taking our money for her services. If her company does not want to travel to certain areas then they should not be offering the service in those locations. For Pamela to say she's lost money on this experience, we can safely say that we've lost much, much more.

Here's our abbreviated story. After canceling our prior internet service to All Starz on the "promise" of faster service and unlimited data we were stuck with 4G service that slowed to a crawl after two weeks. When I contacted Pamela, she said we used up our data on that card and needed to install a new card which she activated. Another week in and the service went down again. They swapped cards, readjusted the antenna and barely got a signal at all. We were told that a lot of customers' cards failed because the 3rd party they bought the cards from weren't supporting them anymore. That in itself seemed questionable but then they assured us they signed a new contract with another card supplier and all would be well. Weeks went by and all the while we had no internet and kept hearing promises of a "new service coming" which never did materialize. Eventually we discovered the problem was the data SIM cards they were passing off. My wife lost her online job as a result and I had spent hours and hours of my own time assisting with the service and researching the technology to try and update the antenna firmware. Yet, Pamela complains of losing money on us? My wife lost her entire income because she had no internet access not to mention the stress it put us through.

After avoiding our phone calls, we finally got Pamela to drop off a box of miscellaneous parts for us to try to see if we could get any signal on our own in our desperation for internet service. After that we had no support nor would they return any of our phone calls or texts. As many of you know, getting a new provider can take many months and so it took us another 45 days to schedule an install with Smarter Broadband leaving us without internet service for a total of over 3 months. We uninstalled all of the All Starz USA equipment, cleaned it up and repacked it in the original packaging per our agreement to be refunded. We could not get anyone to respond to our calls, texts or emails to pick up the equipment and issue a refund. (See attached photo - it's still safely here in the garage). And after doing some research I also discovered we spent way more than we should have for the installation charges. Not to mention she told us she would remove the payment for at least the last month of internet service (or should I say no service) and then discovered she charged us instead. We had to have our credit card company remove the charges since she ignored us when we inquired about the issue. So, who really lost money here?

After all of that we were very upset since we felt we had been scammed and that's when we asked for a full refund for all services. This Yelp review is the first response we have heard from Pamela and of course she tries to make us sound like the problem. We really thought we were dealing with professionals and tried our best to work with Pamela but had no idea they would treat their clients with such disrespect and lack of care. Let this be a warning to anyone considering using their services.

Great service
Glad to have fast internet

It's an excellent service at an affordable price. They go above and beyond to get the job done right, the first time! I will definitely continue using Allstarz USA Wireless for my internet needs.

I highly recommmend AllStarz Wireless Internet!! Pamela & Damitri were able to get us internet when many other companies could not. Thanks AllStarz!