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Reviews ( 42 )
C
2024.11.18
Product pricing: very competitive. Customer service: Polite, respectful, helpful. The delivery company they use ( I think its a family business linked to this business) Every delivery has been close to the arranged time, They help you with the unloading. Very nice to communicate with every time.
I have bought a few times from them, The visits to their location, there delivery has been a pleasure to deal with. Only critism, they are a bit late to open up or respond. But they make up for it in other areas of business. Keep doing what your doing, hope to see you soon for another order. From Dave in Taylors Lakes
Hi Dave
Your a legend mate thank you for the comments much appreciated and hope to see you soon
We can always come in earlier if requested
Thanks again
Thank you for your kind words. You are a legend and awesome person and thank you for your support. If you ever need us to come at 7am we can also do that if we are told beforehand no problem.
Thanks mate and hope to see you soon
Russell G
2024.09.06
My recent experience with purchasing fencing material from Auscon was fantastic. Great value, customer experience and delivered everything efficiently the next day.
Thank you Russell much appreciated and happy to help
All the best
Omar Haich
2024.08.26
Just placed an order at this establishment and couldn’t be happier with the customer service from Ahmed was treated like family with the help and support and also the price. Won’t be going anywhere else except for this place Thankyou.
Thank omar much appreciated
Amanda Libbis
2024.08.05
Very happy with service and pricing
Thank you amanda
Salehin Hossain
2024.07.17
Thank you
Mark Doery
2024.07.13
I would highly recommend Auscon for all your needs.
I recently bought some fencing materials and the service, follow up and quality of product was first class.
Congratulations to the Auscon team.
I’ll certainly be back.
Thank you marl much appreciated
Latif Sai
2023.10.10
I recently had the pleasure of dealing with AUSCON FENCING & BUILDING SUPPLIES, and I must say, they exceeded my expectations. Their wide range of construction materials made my project hassle-free. What sets them apart is their friendly, knowledgeable staff who went above and beyond to assist me. The prices were competitive, and their excellent customer service truly made the experience exceptional. Whether you're a seasoned pro or a DIY enthusiast, I highly recommend AUSCON FENCING & BUILDING SUPPLIES for all your construction needs. They've earned my trust and loyalty.
Thank you for your support and much appreciated
Mahdi
2023.10.08
The best customer service i’ve experienced with high quality materials
Thanks mahdi
Toxic Red
2023.10.07
Fast, punctual, and very helpful. Abdul has been nothing but a pleasure to deal with, always reassuring and extremely helpful with bulk orders. Highly recommend!
Thank you much appreciated
NHR Team
2023.10.07
Our go to supplier for building material and hardware. Abdul and the team are nothing but helpful with our inquiries, deliveries and orders. We highly recommend giving this place a look and getting into contact with them!
Thank you NHR appreciated
Ricky Farrell
2023.08.09
We have been using Auscon for some time now and have never had any issues with the products we purchase or the service we receive. Abdul and the team are always thinking of the client first and you cannot ask for anything more. Keep up the great work guys.
Thank you ricky ATF Hire have been awesome customers since day 1 and we appreciate your support
Nick
2023.08.09
After years of purchasing from Auscon, I am still extremely satisfied with their pricing and range of products. They are an excellent source for building materials. The staff are friendly and very helpful. Check out their website it is very informative and the source I go to to work out sizing before I go in to order.
Thank you nick appreciate you loyalty. Legend and see you soon!
Monzer Alameddine
2023.07.31
Thank you
John Murtagh
2023.06.26
My order for 30m roll of wire was to be delivered to the depot but to save me the hassle of having to collect the wire, Auscon arranged delivery of the wire to my door. Excellent service!
Thanks John much appreciated
Akram Shaik
2023.06.22
prompt responses, they were able to help on short notice
Thank you akram
Nadim Rafehi
2023.06.22
Thank you
Mahmoud Rafhi
2023.06.22
Amazing service, great range of products, couldn't recommend Abdul at AUSCON more strongly!
thank you mahmoud for the kind words
Walid Assafiri
2023.06.22
thank you walid
chris hodgo
2023.06.17
Good help and heaps of stock.
Thank you Chris
Sarah Ashley
2023.06.15
I ordered some rubber gym mats in March. They were listed as "in stock" on website.
After a month I had still not received any notifications about when my order would arrive. I sent an email asking for assistance and received no reply. I sent a second email and still received no reply.
I ended up calling the company only to be told that the gym mats were not actually in stock and they had no idea of when they would be available. I was offered I refund which I accepted.
It has now been over a month since I was offered that refund and I am yet to get my money back.
Each time I call no one picks up. I have left several voicemails but no one has returned my call.
This company has the worst customer service I have ever encountered. Complete lack of follow up to complaints or issues. Why list an item as in stock when it isn't? And why not notify customers of issues with suppliers instead of leaving them in the dark?
***
Update: refund was transferred after this review was submitted.
We apologise for this experience Ashley, some emails go into spam and yes we agree the follow up was not acceptable and we take responsibility , there were a number of factors at the time which caused but thats far from how we do business and we apologise