Basketeer l Luxury Online Gift Store Reviews

Dear Mr Aljehani, Thank you for your feedback and for sharing your experience with us. We truly value your loyalty as a returning customer and sincerely apologize for any inconvenience caused during your recent order. We understand that the spacing of the message on the card was important to you, and we regret that this did not meet your expectations. In previous orders, you provided us with a JPG file to ensure the spacing was perfect, but this time, as we did not receive specific instructions, we used the message from our system. We certainly did not intend to overlook your preferences, and we apologize for the oversight. Regarding the delivery, our team sent a photo of the flower vase and card at 6 pm for your approval, and we waited for your response. As we are committed to timely deliveries, our driver had to leave the shop at 7 pm to ensure your gift arrived by the scheduled time of 8 pm. Unfortunately, since we did not hear back until just before delivery, we were unable to make adjustments. We deeply regret any frustration this may have caused and would love the opportunity to make it right for you. Please feel free to contact us directly, and we will do our best to resolve this to your satisfaction. Thank you once again for your feedback, and we hope to continue serving you in the future. At Basketeer, customer satisfaction and happiness are our top priorities. As a gesture of goodwill and to show our appreciation for your loyalty, we would like to offer you a discount on your next purchase with us. Please contact our customer care team, and they will be Sincerely, Nittayaporn Chumkong Director

Thank you for sharing your thoughts. We noticed that there might have been some confusion, as the cake you received was our Macadamia Caramel Cake Delight, not a carrot cake. The base of this cake is a sponge cake, which has a moist texture but isn’t as soft as a chiffon cake. The caramel is traditionally sweet, which might not suit everyone’s taste. We truly care about all customer feedback, and your satisfaction is our top priority. To make it right, we would love the opportunity to bake a new cake for you. We can use a chiffon base for a softer texture and adjust the caramel to be less sweet. If you could please provide us with the order number, we would be happy to send this new version to the recipient to try. Thank you again for your review, and we hope to have the chance to serve you better in the future. Warm regards, Director Team.

Dear Pichaya, Thank you for your thumbs-up 👍👍👍! We're thrilled to hear that you were impressed with the decoration and timely delivery. It's always our goal to ensure that each order not only meets but exceeds your expectations. 😊 We look forward to impressing you again in the future! 🌟 Warm regards, Basketeer Team

เรียนลูกค้าที่เคารพ ขอบคุณมากๆ นะคะ สำหรับ feedback ปกติแล้ว ทางร้านจะให้ความสำคัญกับการบริการและความพึงพอใจของลูกค้ามากที่สุด จะรบกวนลูกค้าติดต่อทีมงานบริหารกลับ หรือแจ้งเพิ่มเติมได้ไหมคะ ว่าได้สั่งซื้อไปหรือยัง หากกรณี สั่งซื้อแล้ว รบกวนแจ้งเลขที่ออเดอร์ เพื่อที่ทีมบริหารจะได้ทำการสอบสวนพนักงานที่ให้บริการลูกค้า หากพบว่าทีมงานให้บริการโดยใช้คำพูดที่ไม่เหมาะสม ทางร้านจะได้มีมาตราการในการลงโทษตามนโยบายค่ะ ขอความกรุณาลูกค้าติดต่อต่อกลับ ในช่องทาง Line หรืออีเมลล์ info@basketeer.co.th ด้วยนะคะ ทีมบริหาร Basketeer Thailand

Dear Delishea, Thank you so much for your wonderful review! We're thrilled to hear that you found our service beautiful and neat, with fast delivery and good quality. It's fantastic to know that the recipient is satisfied with their order. Your kind words truly brighten our day and motivate us to keep delivering the best service possible. If there's anything else we can do for you, please don't hesitate to reach out. Warm regards, Basketeer Team