Bike Freight Transport (Pty) Ltd. Reviews

Bike delivered within 2 weeks. Will definitely use this company again🙏

Prefosseional and overall a excellent service

Unreliable Service and Concerning Practices – Caution for Bikers I recently used Bike Freight Transport to move my KTM 1290cc motorcycle from Cape Town to Nelspruit, paying R6837.50 for what was meant to be a straightforward, door-to-door delivery. Unfortunately, my experience was frustrating, costly, and has left me with serious concerns, which I want to share as a caution to other bikers. Here’s what happened: 1. Failure to Complete Delivery Bike Freight Transport had confirmed in writing that they would deliver my motorcycle to my address in Nelspruit within a day or two after it reached Johannesburg. But instead of fulfilling this commitment, they handed over my motorcycle to a subcontractor who then refused to release it, explaining that Bike Freight Transport hadn’t paid them for the previous leg of the journey. This left me in a position where my bike was effectively being withheld over an internal payment dispute. 2. Unexpected Extra Costs and Major Inconvenience With no support from Bike Freight Transport, I had no option but to pay additional money directly to the subcontractor just to secure the release of my motorcycle. To make matters worse, the bike was still in Johannesburg, a four-hour drive from my home in Nelspruit, forcing me to make the eight-hour round trip to retrieve it myself. This unexpected cost and inconvenience completely disrupted my and my wife’s day and added significant expense to what was already a costly service. 3. Pattern of Concern The subcontractor mentioned that he was holding two other motorcycles due to similar payment issues with Bike Freight Transport. This made me wonder if such situations are a regular occurrence, and it left me feeling uneasy about the company’s business practices. I’ve attached a photo of one of the other bikes being withheld, which I took discreetly, to illustrate the situation as I encountered it. 4. Broken Promises on Refunds After discussing these issues with Bike Freight Transport, they promised to reimburse me for the additional costs I incurred. However, as of now, I have not received any refund. I will update this review if that changes, but anyone reading this should assume the refund has not yet been made. Bottom Line: If reliability, transparency, and peace of mind are important to you, I’d strongly advise against using Bike Freight Transport. This experience left me out of pocket, seriously inconvenienced, and concerned about the company’s ability to meet its commitments. Bikers, consider other options before trusting this service with your valuable motorcycle.

AVOID AT ALL COSTS! Doesn't provide closed transport, as paid for. Doesn't provide secure storage. (Bike gets left at a bike shop, outside during the day) No feedback and no service. Don't expect a refund for their failure to provide services.

Great service. Bike Freight transport fetched my moped from Cape Town and delivered it in perfect condition to Ballito. Could not have asked for a better service

Avoid at all costs! Dishonest – Cannot trust what they say, for instance, the “Need it Yesterday" i.e. most urgent transport option has a 5-to-10-day lead time. Unethical – kept 100% of fee paid upfront in good faith, even after fair cancellation notice. Do not follow their own terms and conditions. Disorganised – could not provide a date for collection or delivery of the motorcycle, even after almost a week. Unreliable – tried to sub-contract the collection, storage and delivery of my motorcycle to others. Unreasonable – I have given the owner reasonable and ample opportunity to rectify the matter without further response. Considering taking the matter to law enforcement. All correspondence with owner in writing.

Always use Bike Freight Transport from wherever I am bringing bikes. Great work guys!

Great service again from Peter. second time using this service, and it all happened just as he said it would. Thank you Peter.

On time on budget. Thanks so much!

Reasonably priced, super fast and very reliable! Highly recommend!

poor customer service, don't recommend

I would highly recommend to NOT even contact this company. The communication is almost zero and the service is sho king they very quick to take your money. They forgot my collection completely and now are making excuses and even lied to me regarding our collection .

Worst company to deal with. Can't meet their own deadlines and they treat you like you owe them something. Communication is a one way affair. Reputable companies out there will do it for half the price.

FULLY TRUSTWORTHY AND DELIVERED ON TIME ETC. i FULLY RECOMMEND THIS BUSSINESS AND WILL DEFINATELY USE THEM AGAIN WITH NO DOUBTS

Such amazing service from Peter! Would 10000% recommend. They transported my vehicle from JHB to CT in 1 day!