boohooMAN Reviews

ORDERED A SUIT SENT MISMATCHING SET Extremely Disappointed - Wrong Items Sent and No Refund! I am beyond frustrated with BoohooMAN and their shocking customer service. As a social media influencer with a significant following, I often rely on online retailers for my fashion needs, and I was excited to share my latest haul with my audience. Unfortunately, BoohooMAN has made this an experience I would never want to promote. I ordered several items from their website, eagerly anticipating the arrival of my new clothes. However, when the package finally arrived, I was extremely disappointed to find that they had sent me the wrong items. None of the items I received were what I ordered—they were completely different in size, style, and color. I understand that mistakes happen, but what has truly shocked me is how BoohooMAN has handled—or failed to handle—this situation. I immediately reached out to their customer service team, explaining the issue and requesting a refund for the incorrect items. What followed has been an absolute nightmare of back-and-forth emails and chats with multiple customer service representatives, all of whom have been unhelpful and dismissive. Despite pleading my case multiple times, BoohooMAN has refused to issue a refund. They’ve asked for photos and details repeatedly, which I provided promptly, yet nothing has been resolved. It feels like they’re hoping I’ll just give up and accept the loss. As someone who influences purchasing decisions for a large audience, I’m appalled at how poorly BoohooMAN treats its customers. If this is how they handle a straightforward issue, I shudder to think how they handle more complex ones. I’ve wasted so much time and energy trying to resolve this issue, and it’s clear that BoohooMAN doesn’t care about their customers once they have your money. This has been one of the worst online shopping experiences I’ve ever had, and I will never be shopping with BoohooMAN again. I strongly advise others—especially my followers and fellow influencers—to think twice before ordering from this company. If something goes wrong with your order, don’t expect them to take responsibility or provide any reasonable customer service. I am deeply disappointed by BoohooMAN’s complete lack of accountability and customer care. Save yourself the hassle and shop elsewhere.

Do not buy I placed an order the money got out of the account and never got an email saying i placed an order

I do not advise buying in this store. I assure you that they have never sent me any tracking email or message, which is why I was waiting for the package all this time. It is very serious to steal a package and then say that it is delivered. On the tracking page of my order it says delivered (Tracking system: H037TC0029024024 Carrier Tracking: CK140847358NL Sender name: Boohoo International Carrier: PostNL IOSS Packet Weight: 1.2 kilograms. Current status: Delivered) I have never received my package, it is not my fault that the carrier is a thief and in the store they are incompetent and scammers tell me that the deadline to dispute the delivery has passed, we cannot process any resolution. So you already have my experience, do not buy in this store because the same thing or worse could happen to you.

Date of experience: 01 May, 2024

Never received what I paid for I bought things from boohoo a lot of times, mostly without any issues. Last order (MUK118068749) I got a number of vests (4) and several sunglasses (3). I've never received one pair of glasses, contacted them, was informed an investigation would be launched. Spent almost a month without any feedback, when I reached out again it seemed like they had forgot about it and said they were going to see the CCTV of the packaging to see if the glasses were packed. They said they have been packed and refused to refund me or send me the item.The reality is that I HAVE PAID for the glasses and didn't received them. The glasses were just £3.60, I'm only writing this because of the principle. If they did it with the glasses they could've done it with something more expensive. BOOHOO MAN you just lost forever a client for £3.60. it's really a shame

Slechte ervaring Het is dat ik 1 ster moet geven anders hadden ze er geen verdiend. Ze reageren weinig tot niet op berichten. Zijn niet via een telefoonnummer bereikbaar. Broeken zijn gestolen en ze blijven verschillende dingen zeggen hoe dit op te lossen valt. Ik ben niet blij met deze service!!

Date of experience: 23 May, 2024

£6 for next day delivery - over 3 days later and no delivery Paid £6 for next day delivery. 3 days later and it still says that it is "due for delivery". Absolute joke that you can pay such a high amount for next day delivery and it takes longer than standard royal mail delivery. Absolute joke. Do not order if you are in a rush.

Date of experience: 29 May, 2024