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Reviews ( 203 )
Larry Escobedo
2024.10.26
This was Astro inn.. I want to check it out yet it's like, can it be possible it's not just painted over, is it worth the pay, as a Heights Native knowledge on History. Or is it just possible they fixed the interior and sewage and mold. Anyhow I'll check it out
Hi Larry, thanks for sharing your thoughts. We’re always working to improve, so please reach out to customer service if you encounter any issues during your visit. Your feedback is valuable to us and helps us to create a better experience for everyone! 😊
Rakesh KG
2024.10.07
I made a reservation at Bposhtels Houston for October 29th to 31st, 2024. However, after booking, I received an email stating that the hotel is under renovation and that my reservation needs to be canceled. Unfortunately, the Bposhtels website doesn’t offer a cancellation option, and when I called the provided phone number (888-276-6308), I was directed to customer service. Customer service then asked for an itinerary number, which I was not given during the booking process. Without the itinerary number, they refused to connect me to a live agent, making the cancellation process seem intentionally difficult.
RESERVATION INFO
*
* Arrival: 10/29/2024
* Departure: 10/31/2024
* Total: 2 night(s)!
* Check-in is after 3 PM
* Check-out is by 11 AM
* The front desk is open 24h
* Confirmation Code: 9632638045273
* Room type: Shared 4 Beds - Mixed (x1)
Trip type
Business
Solo
Hi Rakesh, I'm truly sorry for the frustration you've experienced with your reservation cancellation. Please reach out to our customer service team again for assistance, and they will work to resolve this issue promptly. Ensure you have your confirmation code ready, which could help facilitate the process. Thank you for your patience.
Jose Anaya
2024.09.20
No, transparency, bad customer service when calling the number that is provided at the desk. DO NOT STAY HERE
Trip type
Business
Hi Jose, we're sorry to hear about your experience. Our team is always here to help resolve any issues. Please reach out to our customer service directly so we can look into this matter further and assist you. Your feedback is important to us and helps us improve. Thank you for bringing this to our attention.
Andrea
2024.09.15
Verified
Very Good
Pharaoh-king
2024.09.05
Verified
N/a
☺ N/a
☹ N/a
Oscar Vera
2024.09.02
Great place, close and perfect to stay .. lovely
Thank you, Oscar! We're thrilled you enjoyed your stay and found our location perfect. We hope to welcome you back soon! 🌟
Ellie Press
2024.08.30
Bposhtels Houston.
Rooms were clean. Fresh towel every day. Minimal secure storage available in the room.
Service at front counter was hit and miss depending on who you got, but overall good.
No breakfast one day, no compensation or explanation.
Thumping DJ parties (one night with a laser light show) at night from approx 5pm to between 1030pm and 2am. This would not have been an issue had it been mentioned at the time of booking and I could have been prepared, not much fun after 24hrs of travelling. This also meant unless you joined into the party the outside area and pool were pretty unusable from 5pm.
Food from the actual motel was really good.
Pool was lovely, until after the thumping DJ pool parties when it was cloudy and smelt odd.
Location for a hostel was ridiculous. No choice but to Uber everywhere or take the train at night into a neighbourhood we were repeatedly told not to walk around in, esp after dark.
The “free gym pass” is a 10-15 min Uber ride to get to the gym.
Unless you have a car spend the extra and stay in town.
Overall it felt a little misrepresented in the advertised details when I booked compared to what it was. And not being refundable is now a red flag.
Houston city was cool, other than NASA def the least touristy city so far, which was kinda cool.
Hi Ellie,
Thank you for your detailed feedback. We're glad you enjoyed the clean rooms and food. We're sorry to hear about the issues you encountered, especially the noise and location concerns. For any unresolved matters like breakfast, please contact our customer service. Your feedback will help us improve.
Thank you.
Billie
2024.08.28
Verified
Overall good lil take on hotel hostel combo with inviting good vibes and a club party pool caban a
☺ Yogurt only one day tho no milk nor halfn half cream for coffee . Coffee I did like the coffee - decor was cool and pool was nice in the heatwave '!
☹ No real milk or cream for breakfast and yogurt only one day
Kerby
2024.08.28
Verified
Exceptional
Simakova
2024.08.27
Verified
Wonderful
☺ The location is good. It's very close to Downtown, 15-20 minutes by Metro Red line.
Gabriela
2024.08.26
Verified
Very Good
Jeannett Tuesta
2024.08.25
Thank you, Jeannett, for your positive feedback! We're glad to hear you had a great experience with us. 😊 If you ever need anything, feel free to reach out.
Maricela
2024.08.24
Verified
Rather stay here than anywhere else.
☺ Best place you could ever stay always. Looks like the picture clean safe well care of property and staff is always awesome.
Victor Garcia
2024.08.23
Do not stay here! Place should be called "hostel" not "bposhtel" altho it is close!!! I booked and did not stay because the room turned out to be bunk beds with other people in it and they will use a fancy term to deter and they will not refund you either. They will give you a "corporate" number to call that is always "conveniently busy" an after so many days to make your claim they will tell you that the days are past and they can't do anything for you. $265.00 of my money gone. Location is scetchy and the roads are bad.
Trip type
Vacation
Solo
Victor, we apologize for your experience. We strive for clear communication and quality service. Please contact our customer service team directly to resolve the issue. Your feedback is crucial for us to improve. Thank you.
Moheb
2024.08.23
Verified
Good
Wimon
2024.08.23
Verified
☺สะอาด พนักงานเป็นกันเอง บริการดีมาก
☹วันเสารมีปาร์ตี้ถึง 2 am เสียงดังมาก นอนไม่หลับ แต่สำหรับคนที่ชอบปาร์ตี้อยู่แล้วน่าจะชอบและสนุก 😍
Raoul
2024.08.21
Verified
Exceptional
☺ The morning breakfast, and the hot water in the toilet.
Lizeth
2024.08.19
Verified
Estadia Visita Houston
☺La comodidad y limpieza del lugar muy buenos, las personas de servicio son muy amables
☹La piscina casi siempre está llena por las fiestas que hacen en el hostel
Vladimir
2024.08.18
Verified
Very Good