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Reviews ( 90 )
Lucie N
2024.11.03
Whatever you do, do not give CityPoint or Caro lettings your money. I chose to live there as a first year student and it was a terrible experience. Incident after incident management did not provide appropriate solutions. I'm currently receiving therapy and counselling due to how bad my experience there was, it impacted my mental health negatively. Some of the staff are good but having a reception that isn't always open and non- existent security are not ideal. The water supply was unstable for months and not enough notice was given when water was going to be turned off meaning you could wake up the next day unable to wash properly. A staff member attempted to gain access to my room at night and all I got was "sorry"
If you value your mental health and safety - STAY AWAY!
Lucie, I'm deeply sorry for your distressing experience. We take your feedback seriously and want to help. Please reach out to our customer service team so we can address your concerns directly and work towards a resolution.
Abbie Stowe
2024.10.29
I would give the Bridewell a 5 star review, I have had my room for two years and never felt the need to look anywhere else.
I have found the rooms are a good size and well equipped.
I have always felt safe and secure.
The staff are really friendly and accommodating!
Thank you, Abbie! We're thrilled to hear you've had such a positive experience over the past two years. It's great to know you felt safe and welcomed by our staff. We appreciate your support and look forward to continuing to serve you.
Olivia Staples
2024.10.28
Honestly couldn’t recommend The Bridewell enough. The rooms are extremely good for what you pay for, a good amount of space, very modern but they don’t have the “student accom” look I was trying to avoid, the bed is also a full double which is a godsend. The rooms also come with a TV as do the kitchen areas which are very spacious as well and great for friends. The location is also good for living in centre whilst also being close to uni campuses which is convenient and you’re also a close walk to the docks which is really nice. Laura is also lovely and the best manager you could ask for! Couldn’t recommend this place enough, worth every penny and I will also hopefully be living here for a second year as well!
Thank you, Olivia, for your wonderful feedback! We're thrilled to hear that you love our spacious, modern rooms and convenient location. Laura and the team are delighted to have made your stay enjoyable. Looking forward to having you with us for another year!
Macy Buchanan
2024.10.28
i have had a great experience living here, the accommodation feels very safe, the rooms are spacious and the reception staff are so lovely and always willing to help, highly recommend to others! :)
Thank you, Macy! We're delighted to hear that you feel safe and comfortable in your accommodation. Our team is always here to help. We appreciate your recommendation!
jess pickford
2024.10.28
Living here has been such a great experience! The building used to be an old prison, which makes it way more interesting than regular student accommodation. They’ve kept some of the historic details, which adds a cool vibe, but it’s fully modern and comfortable inside – perfect for studying and relaxing.
The best part has definitely been the people. Everyone here is really nice, and the staff go above and beyond to make us feel at home. They’re always helpful and even surprise us with treats every now and then, which is such a thoughtful touch. This place has been a great experience, and I’d highly recommend it to anyone looking for unique, welcoming uni accommodation!
The location is super convenient for getting to campus, and the staff are always friendly and helpful. It’s definitely a unique place to stay, and I’d recommend it to anyone looking for something different and fun for uni life
Thank you, Jess, for your wonderful review! We're thrilled to hear you appreciate the unique history and atmosphere of our accommodation. Our team is dedicated to making your stay memorable, and we're delighted you're enjoying it.
Prajakta Bhandari
2024.10.28
Imagine stepping into a student accommodation that feels like a warm, welcoming community. There's a buzz in the air from students from all over the world, coming together in a place where friendships start over late-night study sessions or shared meals in the communal kitchen. The rooms are cozy yet modern, with just the right amount of personal space that makes it feel a bit more like home.
Thank you, Prajakta, for capturing the essence of what we strive for. It's wonderful to hear our community and amenities are creating a warm and welcoming environment for students. We appreciate your feedback!
CHAMIL WARNAKULASURIYA ICHCHAMPULLIGE
2024.10.28
It has been an amazing experience to live at Caro Student Living, The Bridewell! The facilities are clean and well-maintained, and the location is quite handy for students. The staff's assistance in helping me transition to a monthly payment plan has been the nicest part; it has greatly simplified budgeting. I genuinely value their adaptability and heartily endorse The Bridewell to any student seeking a cosy, encouraging residence!
Thank you, Chamil, for your lovely review! We're thrilled to hear that you've had a great experience and found the transition to a monthly payment plan helpful. We hope you continue to enjoy your time at The Bridewell!
Shaq
2024.10.28
Staff are very friendly, especially Laura. She’s always willing to help with any issues I have and its always nice to have a chat about football (Arsenal are better🙃). Rooms are well priced and sized and in a good location. Would deffo recommend!!
Thank you, Shaq! We're thrilled to hear you enjoyed your stay and our staff, especially Laura, made a positive impact. We'll pass on your Arsenal banter! We appreciate your recommendation.
Kaiden Westwood
2024.10.28
Everyones so friendly and helpful, this is my second year there and Im loving it
Thank you, Kaiden! We're thrilled to hear you're enjoying your time with us. Our team is dedicated to providing a friendly and supportive experience. Here's to another great year ahead!
Annabelle Folkard
2024.10.28
When we first moved in to bridewell staff were very welcoming and willing to help us move in. The rooms are nice even though quite small. Only downside is that the kitchen wasn’t clean when we moved in.
Thank you, Annabelle, for your feedback. We are glad you found the staff welcoming and the rooms nice. We apologize for the kitchen's condition and will address this to ensure it doesn't happen again.
Ellie Folkard
2024.10.28
I’m currently staying at The Bridewell for my last year at uni. The place is well-maintained and offers all the essential amenities I need for my studies. The manager has been very helpful and is always willing to assist with any questions or needs.
Thank you, Ellie! We're thrilled to hear you're enjoying your stay and finding the amenities and assistance helpful for your studies. We're committed to making your year comfortable and successful.
James
2024.10.27
Thank you, James, for sharing your positive experience with us! We're thrilled to hear that you're satisfied. Your feedback motivates us to keep delivering great service. If you ever need anything, feel free to reach out!
Hannah Colborn
2024.10.27
Thank you, Hannah, for sharing your positive experience with us! We're thrilled to hear that you're satisfied. Your feedback motivates us to keep delivering great service. If you ever need anything, feel free to reach out!
Zoe
2024.10.25
Amazing location, really helpful and lovely staff, who make you feel really welcome, the facilities are amazing and well maintained!
Thank you, Zoe, for your kind words! We're thrilled you enjoyed the location and facilities. Our team strives to make every visit memorable, and we're glad you felt welcomed. We look forward to seeing you again!
Sienna Smith
2024.10.24
Hi Sienna, thanks for your feedback! We're glad you had a positive experience. If you have any suggestions for improvement, please feel free to share. We always aim to provide the best service possible
Reece Walsh
2024.10.24
Hi Reece, thanks for your feedback! We're glad you had a positive experience. If you have any suggestions for improvement, please feel free to share. We always aim to provide the best service possible
George Roberts
2024.10.24
Thank you, George, for your feedback! We're glad to hear you had a positive experience with us. If there's anything you'd like to share to make your next visit even better, feel free to let us know.
astro jj
2024.10.23
Living at Caro Students has been a rollercoaster of emotions. For example, my move in day, the key to my room did not work but by the time this was figured out, staff had left the building! So how’d I get in- well let’s say it’s handy my room’s window latch was not locked so that was quite the start to the experience. In honest speaking I’ve had a few issues occurred that needed fixing and sorting but nothing is perfect and so far my experience has been highs and lows as is everything in life but I’ve been glad to kept on my toes for what it’s worth- I’m never bored! And I’ve been grateful that although frustrating at first, my issues are never not resolved and the sweet treats staff hand out make up for it!
Jane Nkongolo
Thank you for sharing your experience, Jane. We're glad to hear your issues were resolved and that you enjoy the sweet treats! We'll keep striving to improve and ensure smoother experiences for all our residents.
Pri Lameirão (Priyaah)
2024.10.23
So far I have no complaints, the staff are lovely too.
Thank you, Pri, for sharing your experience! We're glad to hear you're happy with our staff. If there's anything you need or any feedback to share, feel free to reach out.
Charlie Sweeney
2024.10.23
A clean, well equipped accommodation with excellent staff who are quick to tend to any queriers! I am also a fan of the kitchen inspections as I hate mess :)
Thank you, Charlie! We're delighted to hear you enjoyed our clean accommodations and attentive staff. We're happy the kitchen inspections added to your experience. Your feedback means a lot to us!