Verified Company
We chartered Peace Out for 10 days beginning Nov 6th, 2025. We have chatted boats from a variety of companies in the past so our experience isn't a first time charter experience.
Our booking experience was very good. Lisa was helpful, attentive and answered all our questions. More than just booking - she became a trusted friend in the process
I will leave the serious issue for last, but start with an overall review of the base, staff, and boat.
The base is easily located and the entrance/exit channels easy to navigate. There are restroom/sgower facilities on the premises, however they seldom had any toilet paper or way to dry your hands, and the showers were lukewarm at best.
The staff on the docks seemed friendly and attentive. Our check-out went well and our return was equally a warm reception.
The boat itself was showing nice but showing her age. The starboard water tank was cracked so we were warned to never fill it fully. The freezer never got cold enough to freeze anything. And the house batteries would not hold a charge longer than a couple hours. The starboard start battery was not able to start the engine unless the batteries were either being charged or the engine started with 30 minutes of charging ending. That became an issue for starting and requiemred a very extended generator run time to simply maintain batteries The dock staff agreed the batteries were old when we returned. We weren't given any of that info.
Many of the snaps and fittings were heavily corroded and seemingly not maintained. This meant that very few of the exterior cushions could be trusted to stay in place in even light winds. To our demise, one of our cushions left the boat overnight in a protected an homage because of these snaps. Two others were halfway our when we woke up.
I searched the anchorage for over aan hour, looking for the cushion, and reported the loss as soon as we returned to the base.
The dock manager smirked a little and said, yeah - second one this week. When I mentioned the corroded snaps, his response was - it's an older boat.
The charge to us? Over $1000 for a 3x2' very tired cushion, list overnight because the snaps were not serviceable. But that's not the worst part.
We were never notified of the charge. In fact I caught it on our credit card statement and still no response after email, text and phone calls asking for clarification. They only responded AFTER I contacted my credit card company to dispute the charge. That was a full 8 days after they charged us.
Their email was short and terse. They will get their mo ey but never get our business again.
One additional warning - BEWARE THE FUEL DOCK!
You - as expected - are expected to refuel the boat upon return. What they dont tell you is that the fuel dock in Hodges Creek charges well above the prices offered in other nearby locations. So - fill up before you return and just top up the last few gallons.
As a full time delivery skipper, I am very familiar with the average fuel prices. They are price gouging. Void them.
Overall - we had great weather and enjoyed our time in the islands. The boat was average, the maintenance lacking and the communication when charging over $1000 to our credit card was horrible.
Your experience may be different. I rarely if ever leave a negative review. This one was earned.
Reply from The Catamaran Company Sales Department
2025.11.26
Thank you for your review. We’re glad your booking process and interactions with our base staff were positive. Our team works hard to create a welcoming and supportive experience for every guest.
We follow the same clear procedures for all charters, and the responsibilities and processes are outlined in the documents each guest reviews and signs. When equipment is returned missing or damaged, the assessment and billing process is standard and fully outlined in the agreements acknowledged by every charterer.
We take pride in the high maintenance standards of our fleet, and our team always addresses any operational issues promptly whenever they arise during a trip. Guests are also free to refuel at any preferred location, as marina pricing is not set by us.
We are fortunate to receive consistently strong feedback from our guests, and we remain committed to delivering the level of service they expect. We genuinely enjoyed assisting you and would be happy to welcome you again should you choose to charter with us in the future.
We follow the same clear procedures for all charters, and the responsibilities and processes are outlined in the documents each guest reviews and signs. When equipment is returned missing or damaged, the assessment and billing process is standard and fully outlined in the agreements acknowledged by every charterer.
We take pride in the high maintenance standards of our fleet, and our team always addresses any operational issues promptly whenever they arise during a trip. Guests are also free to refuel at any preferred location, as marina pricing is not set by us.
We are fortunate to receive consistently strong feedback from our guests, and we remain committed to delivering the level of service they expect. We genuinely enjoyed assisting you and would be happy to welcome you again should you choose to charter with us in the future.
Verified
