Chestnut Flooring Reviews

Untrustworthy..!! He took our deposit to start the project and top it all off he was extremely racist and kept making antisemetic remarks, thinking it was funny. So unprofessional we are disappointed that someone like Nema is still in business.

Horrible experience. Never do business with this man

Terrible experience. Wrong color, overpriced, and late delivery. Definitely wouldn’t recommend.

Very disappointed with this company. The color I received was completely different from what I ordered. They’re overpriced and didn’t deliver on time either. I regret trusting them and wouldn’t recommend their services.

Came here looking for some vinyl flooring for a basement renovation project. They had a great selection and even better prices! Will definitely be coming back here for future flooring purchases

Don’t bother shopping at chestnut, they sell Vidar flooring at a jacked up price. We were very disappointed when we received our floors and found out they were just Vidar. We were told the floor is custom made from Chestnut flooring but that was a lie. Go buy $4 Vidar floor somewhere else, it’s not worth it from Chestnut.

Excellent customer service. Sherry knows her stuff on all things hardwood. Instilled confidence in my project.

I had an incredibly frustrating experience with this flooring company. The salesperson misled me into buying more flooring than necessary, assuring an easy return if I didn't need it. However, upon attempting to return the extra items, I was informed that returns are only accepted before delivery, a crucial detail conveniently omitted earlier. I feel scammed and betrayed, left with 100sqf of unusable flooring and a significant financial loss. The salesperson, while initially friendly, seemed to purposefully omit crucial return information, leaving me feeling deceived. Moreover, after the sale, her attitude drastically changed. When we called to inquire about details for our installer, she acted rudely and even hung up on us at one point. The lack of transparency and misleading information from the salesperson is unacceptable. This unprofessional behavior further soured my experience with the company. Answer to the reply: If returns are not accepted, your advisors should align their advice with the terms stated in the contract to avoid creating misleading expectations. This discrepancy is no different from SCAMS. Despite my clear message, it seems my point isn't being acknowledged by you. Not surprised. I don’t think you would be surprised either to hear that I won't be returning as a customer and I feel very happy to warn others not to trust your business practices either. A piece of advice: Prioritize honesty and integrity to avoid misleading young couples like us or any customers. What a shame!

I was first recommended Chestnut Flooring by my installer who said they carry high quality herringbone floor products. He was not joking. Upon comparing their products to others suppliers/manufactures it was clear that they offered a noticeably thicker top layer and better quality engineered hardwood. I am very happy with my new herringbone floors and received great customer service from Sherry. Highly recommend paying them a visit if you're in the market for some flooring!

Chestnut both supplied the floor and their installer performed the install in my roughly 1400 square foot home in Aurora. Well within the “warranty” period roughly 60 planks have begun to bend, crack or lift in some way. The manufacturer said it was install error from the floor not being flat which was never brought up. Chestnut refused to honour the warranty on their own work. $10K down the drain. They also tried to get out of the warranty at one point by saying that the 1 year was up from the date I made a deposit. Having the company supply and install should give them some reason to stand by their work. They only repaired one plank, had to do it twice and made it worse than it was before. As a response. We were told about sanding the joints between sheets of plywood and staple removal which was done. And were never informed that there was unevenness that would cause you not to warranty your work. In the 2 years of back and forth with Sherry, not once did she mention this. If that was truly the case, you would not have sent out the manufacturer to inspect after I attempted to make a warranty claim. That would have been the first email. The manufacturer also agreed the proposed repair method was not suitable or recommended as the tech sheet says not to glue planks.

Excellent service helping me to find what I needed to upgrade my school. It took a bit of extra effort for email communication to organize the install, but it went well & they did a great job. The classrooms look a million times better. Service was quick even when I asked for a tiny fix. I would recommend Chestnut flooring.

Great help from the staff. Found exactly the size and colour of flooring that I needed.

I recently decided to install luxury vinyl flooring in my condo and, after exploring various options in the GTA, I chose Chestnut Flooring. Their staff’s expertise and the wide range of choices they offered were the main reasons for my decision. Sherry, the sales advisor, was particularly helpful, guiding me through the selection process and tailoring options to meet my specific needs. The purchasing experience was smooth and efficient, but it was the installation process that truly stood out. Abdiel and Jose, the installers, were punctual, friendly, and highly skilled. Their attention to detail was impeccable, and they worked diligently to complete the project on time, with minimal waste due to precise measuring. The transformation of my condo with this new flooring has been remarkable, and I couldn’t be happier with the result. Chestnut Flooring’s professionalism and quality of service have convinced me that they will be my go-to for any future flooring needs. I highly recommend them, especially for their exceptional installation team. My experience with their service has been nothing short of satisfying.

Great flooring selection, quality and awesome customer service