Firescience Architectural Fireplace Designs Reviews

I recently had a Heeta 950 double sided fireplace installed by Firescience. I had very specific size constraints, and none of their standard units fitted my requirements. It was then that I realised that this company has a can-do attitude, willing to work with the client to meet their needs. Kudos to Tich, who from the outset answered all my questions promptly, arrived on time for the quote appointment, and kept me well informed throughout the process. The item had to be custom made, with minor changes to dimensions, and cowl material specification. All was done within one week from the first interaction, and the highly skilled installation team performed the installation flawlessly within two hours. It is not often that I find service at this level. Thank you to the Firescience team for being so professional at what they do!

Firescience installed a Heeta closed fire place in our home. Dealing with Bernard was an absolute pleasure. From the factory visit to the million questions he answered honestly, Bernard was knowledgeable, professional, engaging and always prepared to go the extra mile. If you are thinking of investing in a fireplace you need look no further. Excellent service, value and satisfaction! 🔥🔥🔥🔥🔥👍🏻

Great service. Really good quality. The installation was top notch. I would definately recommend!!!

My experience with Firescience has been nothing short of excellent. The stainless steel braai unit they provided is both visually appealing and highly functional. Since it was a custom-built unit, a few modifications and adjustments were necessary after installation. Despite the unit being paid for in full, Firescience continued to offer outstanding after-sales service. Well done to Joshua and his team.

Had a problem with our gas fireplace and called Bernard at Firescience. He suggested a solution over the telephone and this worked. Appreciate the post sales help .

Bernard and the Fire Science team did an excellent job installing my Heeta fireplace. Bernard worked patiently with me to optimise the built-in fireplace's design, ensuring it performed efficiently and effectively. His attention to customer service and problem-solving skills were impressive, and he is super fast to respond to all queries. I'm would highly recommend their products and services.

Wonderful experience, my issue was quickly addressed and sorted out, the product performing well above our expectation - thank you Firescience

Great service by the team. I will definitely recommend them. The fireplace was being installed in less than 2 hours of payment.

I am very satisfied with the services of the Firescience team from order to installation. Tich was very professional in planning the custom manufacturing of the back exit fireplaces to fit our existing spaces in the house and ensured that the order was manufactured and delivered in 3 weeks as promised. Zac and Kudzi were very professional installers who worked quite, neatly and speedily to complete the installtions of 2 fireplaces in our house in a single day. All in all, I am happy with the experience and definitely recommend Firescience team. Thank you.

We received excellent service from start to finish. Tich was very knowledgeable upon our first site visit which made the decision making process very easy. The quality of the materials used and the level of craftsmanship are evident in every aspect of the installation. It is such a beautiful and cozy addition to our home. Highly recommend Tich and his team. Happy Client!

Excellent service!!! Tich and Zac were fantastic with the installation, and we are very happy and 100% satisfied with the Heeta from Firescience.

Josh is so behulpsaam!!! Ons het baie goeie diens gekry van Josh tot by die installeerder. Baie tevrede!!

Great service from start to finish! Can highly recommend Firescience. I had been researching for a while on a pellet fed fire place. Contacted Josh who is extremely knowledgeable and super helpful. He even did drawings for me to get approval from our estate, answered every single question I had. I personally feel he went above and beyond for me. The installation team Zac and Warren where also amazing, quick and efficient. No mess no fuss, so polite and also extremely helpful. For the first time I'm looking forward to winter!!

Prompt, professional service. Gave me good advise and assistance. Perfect installation.

Couldn’t be more thrilled with our Herta fire place and the service we need! Will definitely keep us warm this winer, thank you!

Very good service. Obliging in every way. Josh was very helpful making our choice of unit easier. Team arrived on time on the day of installation. Fitting of the unit and chimney was completed without any issues. The team of two members have plenty experience. I'll recommend Firescience to anyone.

This is a supplier whom I can highly recommend. I experienced professional and friendly service from my 1st encounter with the owner up to the date of the final installation of my beautiful stainless steel braai and high-quality Heeta 600 fireplace. The build quality of both these products are of the highest standard, and the standard of installation done by qualified staff, is equally impressive.

We had been in the market for a free-standing fireplace for our home for a number of winters and never found something that ticked all of our boxes in terms of quality, aesthetics and cost. The service from the Firescience team from our initial contact to aftersales support has been exemplary and a real treat. Simply cannot recommend them highly enough!