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Reviews ( 31 )
Brianne Coverdale
2024.12.30
Tatiana was quick and easy to work with!
Reply from Heromaid
2024.12.30
Thank you for your positive review. We're glad to hear that Tatiana provided you with a quick and easy experience. We appreciate your support!
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Zhimin Wu
2024.12.13
Reply from Heromaid
2024.12.13
Thank you for the 5-star rating, Zhimin! We're glad to know you had a positive experience with us. Your support means a lot!
SV Fly
2024.12.11
I recommend this place. They did professional cleaning. Some incident happened, but they were professional on problem solving as well
Reply from Heromaid
2024.12.11
Thank you for your recommendation, SV Fly! We're glad to hear that you were satisfied with our professional cleaning and problem-solving. Your feedback is important to us, and we aim to continually improve our services. We hope to serve you again in the future!
Mei He
2024.11.27
Online.booking and payment are quite convenient. Our cleaning lady is Tatiana who has done a great job
Reply from Heromaid
2024.11.27
Thank you for your kind words, Mei! We’re glad to hear that you found our online booking and payment process convenient. We're thrilled that Tatiana provided you with great service! Your satisfaction is our priority, and we look forward to serving you again.
Lourdes V. Andrade
2024.11.26
Tatiana was thorough and efficient and gentle with our household!
Reply from Heromaid
2024.11.26
Thank you for your kind words, Lourdes! We're thrilled to hear that Tatiana provided thorough and gentle service. Your satisfaction is our priority, and we appreciate your feedback!
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Sam Kamara
2024.11.20
Great work
Reply from Heromaid
2024.11.20
Thank you for your positive feedback, Sam! We're glad to hear you are satisfied with our work. Your support motivates us to keep improving!
Marcela Garcês
2024.11.19
Jennifer did such a wonderful job and my house looks so good and clean. Definitely gonna request her service again in the future!
Reply from Heromaid
2024.11.19
Thank you for your wonderful review, Marcela! We're thrilled to hear that Jennifer did such a fantastic job. We look forward to serving you again in the future!
Vincent DeLuca
2024.11.11
Reply from Heromaid
2024.11.11
Thank you for your 5-star rating, Vincent! We're glad to know you had a great experience with us. Your support means a lot!
Sophia Salim
2024.11.09
Heimi was amazing! A job well done
Reply from Heromaid
2024.11.09
Thank you for your wonderful feedback, Sophia! We're thrilled to hear that Heimi made such a positive impact. We appreciate your support and look forward to serving you again!
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nayab khan
2024.11.09
Not a good experience at all
Charged me $436 for deep cleaning for a small 2 bed and 2 bath and didn’t even do a standard cleaning job
1. Didn’t dust or wipe bedroom side tables and the dresser + mirror
2. Didn’t dust the living room area at all
3. Master bathroom sink had old marks of toothpaste that were missed (not sure if they even washed the sink or just did a quick wipe)
4. Vacuum was not done right, still found little pieces of small Halloween candy on the floor
Kitchen area wasn’t wiped properly, a lot of things that are covered in standard cleaning were missed.
I was excited to book them after reading their reviews here, but the experience wasn’t good at all. We tipped the workers very well afterwards too so it was extremely disappointing to see how the job wasn’t done right
Reply from Heromaid
2024.11.13
We're very sorry to hear about your experience, Nayab. Your feedback is invaluable, and we take your concerns seriously. We will address these issues with our team to ensure improvements. Thank you for bringing this to our attention, and we apologize for the disappointment.
"We tried to reach you to check your concern and take all the required action to satisfy you, so please call us, and we will take care of your concern.".
Seren Se
2024.11.07
Had Heimi today, great job! Super attentive to detail and very personable. I hope to have her assigned to me again in future cleaning appointments.
Reply from Heromaid
2024.11.07
Thank you for your wonderful review, Seren! We're thrilled to hear that Heimi provided you with excellent service. We look forward to having her assist you again in your future appointments!
Atussa Simon
2024.10.17
Ena’s team helped clean my house today. They did a good job cleaning the bathrooms and kitchens and took extra care to do detail work which is appreciated.
Reply from Heromaid
2024.10.17
Hello thank you for the feedback, we greatly appreciate it showing our team's effort in what they do. We hope to service you again soon!
Akshata Athawale
2024.10.17
Ena was very helpful and did a very thorough job of cleaning the house
Reply from Heromaid
2024.10.17
Hello thank you for the feedback, we greatly appreciate it showing our team's effort in what they do. We hope to service you again soon!
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Maggie Hu
2024.10.11
Requested deep cleaning. They did a great job.
Reply from Heromaid
2024.10.12
Hello Maggie, Thank you for your positive review! We appreciate your feedback
Alvin Ng
2024.10.11
Reply from Heromaid
2024.10.13
Hello thank you for your positive review, We appreciate your feedback
Jeni Toole
2024.09.28
Reply from Heromaid
2024.09.28
Hi Jeni, Thank you for your positive review!
Corbin Jackson
2024.09.25
Great service! Martha and Giovanni were great. Very efficient!
Reply from Heromaid
2024.09.27
Hello Corbin Jackson, thank you for the feedback, we greatly appreciate it showing our team's effort in what they do. We hope to service you again soon!
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Micaela Nienaber
2024.09.23
Astrid came just about on time for the appointment. She did all the cleaning I requested and everything was spotless.
Reply from Heromaid
2024.09.24
Hello Michaela Nienaber, thank you for the feedback, we greatly appreciate it showing our team's effort in what they do. We hope to service you again soon!
Munni Krishna
2024.09.21
Heidi did great!
Reply from Heromaid
2024.09.24
Hello Munni Krishna, thank you for the feedback, we greatly appreciate it showing our team's effort in what they do. We hope to service you again soon!
wfz1125
2024.09.20
Reply from Heromaid
2024.09.24
Hello wfz1125, thank you for the feedback, we greatly appreciate it showing our team's effort in what they do. We hope to service you again soon!