Torus Surveyors Ltd Reviews 2024

Indigo Association Ltd

2024.12.08

Had to travel back to UK to get house sorted. Needed to get a valuation done quickly, Torus were great. Rob was very helpful, very knowledgeable and took time to answer all my questions. Highly recommended.

The Optimist

2024.11.29

Missed several blatantly obvious key details when I used them to survey a property. All the wording they use in their reporting is intentionally vague so you have zero come-back. Missed drainage issue in garden, broken boiler, leaky chimney to name but a few….. PLEASE Avoid. *Noticed TS’s reply to this review and I can assure you I had contacted them regarding another issue similar to the ones listed above and was brushed off. Review stands unfortunately.

Reply from Torus Surveyors Ltd 2024.11.28

Thank you for taking the time to leave a review, however we were very surprised that you opted to post such negative comments online as opposed to contacting our office directly. Having checked our systems we have no record of you as a customer, nor any record of anybody contacting the office regarding the concerns raised in your review. For customers with genuine concerns, the first port of call would have been to contact the office to raise these in order for us to investigate further. Please do contact the office at your earliest convenience so that we can identify your concerns and see if we can assist.

Freya Vesey

2024.11.21

Great service with good communication and prompt actions. I’d highly recommend to anyone.

Reply from Torus Surveyors Ltd 2024.11.28

Thank you Freya for the very kind review. So glad you have been happy with the service provided! Vicky

Asad Ali

2024.09.16

It was our first time using Torus Surveyors and it's been a brilliant service from the team at Torus. They were reasonably priced against other surveyors I enquired with. The report is very thorough, easy to understand and has photos to explain the text. The report was issued on the agreed date. I would recommend Torus Surveyors and would not hesitate to use them again in the future!

Lydia Norman

2024.09.02

As a vendor we had a brilliant experience with Torus Surveyors. Despite not being their client and Torus acting for our buyer, they were only too happy to help, providing updates and answering queries. On the day of our survey, our surveyor was friendly, reassuring and informative. Thank you so much Vicky, Sam and Nathan.

Katie

2024.08.08

Great experience with Torus for our Level 2 Homebuyer survey. Quick and professional communication through the booking process and our survey was provided in good time. The report was clear, easy to follow and we were provided with the opportunity to ask follow up questions to the surveyor. Would definitely recommend.

Kathryn Govier

2024.07.31

I would highly recommend Torus Surveyors. For a first time buyer the overall process is ridiculously complex, but Vicky and the team at Torus made the process of completing the building survey very easy. Vicky was very quick to communicate by email and phone, and made me feel very relaxed and comfortable through the process with her regular updates. The survey was booked in quickly despite the estate agent being difficult to get hold of, and Rob the surveyor called me the day of the survey to provide an update verbally. His verbal points and the written report a week later were very clear and useful.

Scott Lyons

2024.07.15

Excellent service, prompt and excellent communication from start to finish. Would highly recommend.

Zoe Graham

2024.07.12

The torus team are brilliant. I’ve needed a couple of RICs valuations due my property taking so long to sell and falling through. Every time I used them they have been so helpful with getting my report completed. I would recommend them and use them again if needed. Thank you for all your help.

Rebecca Brocklehurst

2024.07.08

Torus were really helpful with our RICS valuation. We needed this completing quickly and they got us an appointment within a couple of days and the report was ready very promptly. It was very easy to contact anyone with any queries we had and everyone we dealt with was very helpful. We would definitely recommend them!

Sharyn Anderson-Knowles

2024.07.07

From making my first enquiry with Torus, I received a fantastic professional service. I had a level 3 survey, Vicki and Nathan were brilliant. Answered all my queries. Very friendly, would highly recommend them. You will not be disappointed

Edward Felici

2024.06.16

This was the best and fastest turnaround I have had from a survey company. Vicky was wonderful and made sure our Level 2 survey was booked as soon as possible by skillfully engaging with the estate agent to arrange the visit. The surveyor who visited the house was equally professional and produced a report filled with useful images and comments in only two business days. I will not even consider using any other company going forward and would recommend Torus Surveyors to anyone.

Julia

2024.06.12

All dealings with Torus were very positive. I was kept up-to-date about the survey booking and receipt of payment and was contacted by phone on the day of the survey as promised. The report was thorough and included photos as appropriate. The surveyor obviously took time to look at things very carefully. I was able to phone the surveyor after reading the report to discuss one or two points raised and seek further advice. Very glad I chose Torus. Thank you.