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Reviews ( 619 )
2024.08.26
2024.08.26
| United States
DO NOT WASTE YOUR TIME
The headache is not worth the savings.
I bought a game from Instant Gaming just fine, and the product code worked. When attempting to make a second purchase, my credit card company deemed the site suspicious and locked my card. After making numerous phone calls and spending a half an hour of my time my card was finally unlocked. The next day I attempted to make the same purchase, only to receive the error "The product code you've entered is not valid."
I reached out to IG Support, who stated it was now their security team who deemed the transaction suspicious, at which point they requested a photo of my credit card and photo ID.
Under no circumstances am I, or any other sane person, going to submit a photo of my credit card and ID.
For these reasons I say it is a SCAM. DO NOT WASTE YOUR TIME
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Tony L.
2024.08.25
Verified
DO NOT WASTE YOUR TIME
The headache is not worth the savings.
I bought a game from Instant Gaming just fine, and the product code worked. When attempting to make a second purchase, my credit card company deemed the site suspicious and locked my card. After making numerous phone calls and spending a half an hour of my time my card was finally unlocked. The next day I attempted to make the same purchase, only to receive the error "The product code you've entered is not valid."
I reached out to IG Support, who stated it was now their security team who deemed the transaction suspicious, at which point they requested a photo of my credit card and photo ID.
Under no circumstances am I, or any other sane person, going to submit a photo of my credit card and ID.
For these reasons I say it is a SCAM. DO NOT WASTE YOUR TIME
Reply from Instant Gaming
2024.09.01
Dear customer,
Thank you for your review.
We apologize for any inconvenience caused. However, please note that our company has been attending to their customer for about 10 years. We confirm that we have not scammed anyone. Please also keep in mind that we run these security checks if deemed necessary and with the good intention of protecting our users and ourselves. Sadly, we may need to cancel a purchase if it implies taking any possible risks. Nevertheless, we are sorry if our security system may caused some inconveniences to you and your shopping experience with us.
We remain at your disposal through our support if you require further information.
Thank you for your understanding.
Kind regards.
IG Team
2024.04.23
2024.04.23
| Netherlands
No recomendation!
Instant Gaming sold me installation key for Office Professional Plus 2021 PC, which was already used by somebody! They assured me that they will send new one when it is available again in the stock. After few months I got reply that this product will be not availabe anymore on their platform and they only can return my cash on the IG profile. I do not recommend!
2024.04.20
2024.04.20
| United States
NOT INSTANT
I purchased a Fallout 4 GOTY key from Instant-Gaming key shop and right after my purchase they need a picture of my ID or driver license in order to "verify" my order. This was never disclosed prior to my purchase.
The order status has been stuck on "Estimated process time: 1 minute" for an hour now.
Date of experience: 19 April, 2024
Date of experience: 19 April, 2024
Vlad B.
2024.04.19
Verified
NOT INSTANT
I had high hopes for this website. After buying a CD key for Steam, I was told I need to send a photo of my ID for "verification". This was the first time a key shop asked me this and I've bought over 100 cd keys for Steam. Not instant at all. Support is slow and I've read it may take up to 6 hours to get my order, which is extremely frustrating.
Reply from Instant Gaming
2024.04.23
Dear customer,
Thank you for your review.
We apologize for any inconvenience caused. However, please keep in mind that we run these security checks with the good intention to protect our users and ourselves. We are sorry that it caused so much inconvenience to you and your shopping experience with us.
We thank you for your understanding and wish you a nice day.
Kind regards. IG Team
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Mirko M.
2024.01.27
Verified
Terrible
I have never seen worst support or someone trying so hard not to sell.
Reply from Instant Gaming
2024.02.23
Dear Customer.
Thank you for your review.
We apologize for the inconvenience caused. However, as we have previously mentioned, the goal of Instant-Gaming is to sell to particulars for private use and not to other businesses for commercial use.
We thank you for your understanding and wish you a nice day.
Kind regards.
IG Team
2024.01.25
2024.01.25
| Bulgaria
I lost 1.5k because they're sait get Hacked
I get Hacked and I lost 1.5k from my businesses revolut account. I WILL NEVER USE THIS S*ITY WEBSITE AGIN
2024.01.08
2024.01.08
| United States
no refund . horrible customer experience
Key was advertised as refundable. when I activated it I was taken to another site to download and it shows there as a "gift" and the download speed was so slow about 12 hours. I can't return it now because it's a gift and Instant gaming wouldn't stand behind it.
Dan S.
2024.01.07
Verified
Horrible. Key said it was eligible for a refund and wasn't
I bought a key from instant gaming not realizing it was it would direct me to another site to claim it. That site GOG showed my purchase as a "free gift" and therefore not returnable. When I tried to download the average size game it will take just over 12 hours. I tried to cancel to order it elsewhere. Instant gaming said once I activate the code they don't care. My point is I activated the code believing it was returnable.
Reply from Instant Gaming
2024.02.23
Dear Customer,
Thank you for your review.
We apologize for any inconvenience caused. However, we just want to clarify that we only sell digital product activation codes, we do not develop any products/games. For any technical issues, please contact the support of the game/productâs platform. We remain available for any code activation problem through our support via this link https://www.instant-gaming.com/en/contact-us/.
However, on our side, due to our terms and conditions which you can read again through this link https://www.instant-gaming.com/en/terms-of-use/, we are not able to refund your purchase once the code has been activated.
Thank you for your understanding,
Best regards.
IG Team
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Glen F.
2023.12.21
Verified
Always great deals at Instant Gaming and friendly customer service
Always great deals and pricing at Instant Gaming and friendly customer service whenever there are queries... but... the re-requesting of already approved customers and re-doing KYC is so annoying and needs to be fixed. Otherwise I would easily give 5 stars
As above. Dealt with much quicker this time.
Samuel M.
2023.12.15
Verified
GenialFacil de usar y comprar, rapida atencion cuando hay algun problema
rapido y eficiente Reason I chose this business: Buenos precios y ofertas
Sam S.
2023.12.14
Verified
Couldnt get a refund
Bought a code for a game on the Switch as a gift and when the person went to use it, it said the code had already been redeemed! When I contacted support, they suggest i reach out to Nintendo and have them tell me the day and time which the code was redeemed. Spoiler alert!: Nintendo will NOT provide you with this info. It is considered sensitive information! I spoke with 3 people and they all refused. When i let the customer service from Instant Gaming know, they said they cant do anything about it, that it is standard procedure for them... BUT how is it standard if that information is unttainable?! I understand they need proof, but if Nintendo doesnt provide that information then what am I or anyone else who gets swindled going to do? Im out my money and a gift for someone. There needs to be a better way to deal with this!
Reply from Instant Gaming
2024.02.23
Dear Customer,
Thank you for your review
We apologize for any inconvenience caused. Nonetheless, we confirm that we have successfully started the refund process for this purchase.
We thank you for understanding and remain available on our support if you need further assistance.
Best regards.
IG Team
Shannon L.
2023.12.13
Verified
Instant Access and Great PriceNo issues at all with the service. Fantastic price, instant access and perfect Gameplay. I only recently found out about this site and am kicking myself I didn't know about it sooner. Reason I chose this business: Competitive Prices
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Travel P.
2023.12.13
Verified
Easy to buy. Great value gamesEasy to buy. Great value games. Easy to build my collection of older but still long replayabity games; railroad empire, railroad crop...
Bought four games in one order. Found it I already had two in stream. Asked for refund by email and customer rep refunded within same day! Reason I chose this business: Easy to buy. Great value games
Anonymous
2023.12.13
Verified
Fast and clean.
juliette l.
2023.12.13
Verified
I couldn't log into my steamIt was bull$#*! cause i couldn't log into my old steam and because of your are you a robot bull$#*! i couldn't log in and bought some games for nothing Reason I chose this business: I do not know
Reply from Instant Gaming
2024.02.23
Dear Customer,
Thank you for your review.
We apologize for any inconvenience caused. In order to obtain our assistance, please contact us through this link https://www.instant-gaming.com/en/contact-us/.
We will then proceed to investigate this issue as soon as possible.
Thank you for your understanding,
Best regards.
Savva E.
2023.12.13
Verified
Just an excellent service...The process was so fast and support is excellent as well. Much appreciated. Reason I chose this business: Their prices are excellent.
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Lazar
2023.12.13
Verified
I am a frequent purchaser on Instant gaming (20+ purchases a month)
Code delivery is instant but the thing that really makes them stand out is their lightning fast support.
They respond almost as fast as if you are chatting with a friend and to this day all my requests have been resolved without unnecessary hassle.
They don't demand long lists of evidence. They just solve your problem within 30 minutes max.
Anonymous
2023.12.13
Verified
Fácil y sin mentiras.
Shonsu G.
2023.12.13
Verified
Simple and fastRecommend, a very fast I simple realization of my purchase Reason I chose this business: Better prices than others