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Reviews ( 30 )
Andrew Finch
2024.10.23
Had a pair of rather soggy, wooden, outward opening doors after moving house. Quality item well fitted, cleanly and precise after a survey by someone who listened (unlike first company to quote) to what i actually wanted - they are not just trying to sell a standard product.
Ordered in, bespoke to my needs - site left clean and tidy - thank you.
David Hanley
2024.07.30
When my old garage door was no longer serviceable due to lack of parts, JB Garage Doors recommended a new Hormann sectional door with matching Supramatic (electric) motor. Manufactured in Germany to incredibly high standards it took ages to arrive, but was well worth the wait. The two fitters from JB were very professional and knowledgeable. The installation took around half a day. The new door looks superb, the fit and finish is excellent and it operates perfectly. My thanks to JB for a great job. Highly recommended
Thank you, David
We're thrilled to hear you're happy with your new Hormann sectional door and the professional installation. We appreciate your patience and we are glad you found it worth the wait. Thank you so much for your recommendation.
Kind Regards
JB Garage Doors
Chris Shaw
2024.07.17
Our new garage door was fitted in good time and looks great. Our garage and drive were left nice and clean too. Thank you to Phil and his team for great service. All the little extra details have really finished off the look of the garage and made it look 10 times better. This is one of the reasons I decided to go with JB garage doors because they shared my eye for detail.
Thank you, Chris.
We're so happy to hear you're delighted with the new garage door. Your glowing recommendation means a lot to us. We pride ourselves on our attention to detail and pleased your are satisfied with the end result.
Thanks again.
Kind Regards
JB Garage Doors
Roy Thompson
2024.04.17
An excellent job, we are extremely pleased with our new windows and door.
Hi Roy,
We're delighted to hear that you're pleased with your new windows and door. Thank you for taking the time to leave us your 5 star review.
Kind Regards
JB Garage Doors
Andy Brown
2024.04.17
I called JB Garage doors to take a look at our electric roller doors where a guide had broken off. Alas the original manufacturer of the door had ceased trading but they came back and fashioned a new component from scratch and fixed the issue. Fantastic service and reasonably priced!
Hi Andy,
Thank you for your kind words. We're delighted we were able to help with your electric roller doors and fixed the issue for you. We look forward to welcoming you back as a customer soon.
Kind Regards,
JB Garage Doors
John Small
2024.04.11
Quick, helpful and knowledgeable with our faulty electric garage door. Thank you!
Hi John,
Thank you for your 5 star review. We're so pleased you were happy with our service and that we were able to help you resolve the issue with your faulty electric garage door.
Kind Regards,
JB Garage Doors
Simon Teague
2024.03.12
The team came out exactly when they said and fixed the motor on my garage door and replaced my key fobs - all without me even being there. Excellent service and excellent work - thanks you.
Hello Simon,
Thank you for taking the time to leave us a great 5-star review. We are happy to hear you are pleased with our services and will look forward to welcoming you back as a customer soon.
Kind regards
JB Garage Doors
Sue Bear
2024.02.17
These guys are THE BEST! They fixed our garage door on the 1st visit and without the need for expensive parts. (Another company said we needed a £1500 part!!) Our garage door has never worked as well as it does now. We fully endorse this company.
Hello Sue,
Thank you for taking the time to leave us a great 5-star review. We are happy to hear you are pleased with our services and will look forward to welcoming you back as a customer soon.
Kind regards
JB Garage Doors
George Efstathiou
2023.07.26
Great service and very quick response. Definitely recommend.
Hi George,
Thank you for taking the time to review JB Garage Doors! We're pleased to hear you were happy with the service and quick response.
The JB Garage Doors Team
2023.07.25
2023.07.25
| United Kingdom
Marvellous!
Just one week from first contact to job done and dusted, to my complete satisfaction.
I would not hesitate to recommend this company.
Hello Jim,
Thank you so much for your generous review. We're thrilled to have completed your job quickly and to your satisfaction. We very much appreciate the recommendation.
The JB Garage Doors Team
Trevor Bristow
2023.06.15
1 Phoned for quote booked cancelled traffic (can happen)
2 Waited week for quote had to chase them.
3 Ordered door no problem.
Got a phone call could they fit next day as in stock, Time booked, Took time of work for 09:30 arrival.
10:00 phoned any up date as I have to be back at work for 13:30.
They called back to say went somewhere else first and forgot wont be till after 11.
This company have no communication skills.
Will not recommend them to any one.
Dear Mr Bristow,
Thank you for taking the time to leave us a review. We're sorry to hear that you had a negative experience with our company, this is most unusual as we strive to provide excellent customer service to all our clients.
We have reviewed the sequence of events as provided by you and we understand that there was a misunderstanding about the time of the door fitting. We apologise for any inconvenience this might have caused. Our engineer had to attend a garage door repair for a customer that we were not aware of at the time of getting your door fitting appointment booked. We apologise for this misunderstanding and we take full responsibility for it.
We offered you a discount as a goodwill gesture and would still be happy to discuss this should you consider giving us another chance.
We value your feedback and we're committed to providing excellent customer service. We'll be reviewing our communication process to make sure this doesn't happen again.
Sue Davis
2023.02.28
Very happy with our new door. Sales and fitting were great. You always know if you are dealing with a good company by how they deal with potential issues. JB did very well.
I thought we had ordered a weather strip but it turned out we hadn’t, JB arranged to come the following week to fit it. Our garage floor is not straight (bad builder from before, whole garage is off).
Instead of just fitting the weather strip and taking our money the fitter showed me that it would not do a good job of keeping out rain and came up with some suggestions with how we could rectify the wonky floor. He then said he would also try to adjust the door for a closer fit which he did. We now have a closer fit which may do away with the need for the weather strip altogether and shows us exactly which bit of floor to rectify if we wanted to.
I would use JB Garage Doors again.
Hello Sue,
Thank you for your kind words and the excellent 5-star review. We appreciate it and are pleased to hear that you are happy with your new garage door. We will look forward to welcoming you back as a customer soon.
Kind regards
JB Garage Doors
George Kennedy
2023.02.07
Excellent service Work completed on schedule no hidden charges All looking good
Hello George,
Thank you for your kind words and the excellent 5-star review. We appreciate it and look forward to welcoming you back as a customer soon.
Kind regards
JB Garage Doors
Peter
2023.02.04
Excellent service. Operatives polite, hard working and very tidy.
I've used JB professionally and at home for a very long time. I'm pleased they have maintained high standards throughout and across their range of services. I wouldn't hesitate to recommend them.
Peter - Chartered Building Surveyor
Hello Peter,
Thank you for your kind words and the fantastic 5-star review. We appreciate it and look forward to welcoming you back as a customer soon.
Kind regards
Jb Garage Doors
John Etheridge
2022.12.13
Great service today from Richard. Thanks to him and the team
Hello John,
Thank you for your kind words and the excellent 5-star review. We appreciate it and look forward to welcoming you back as a customer soon.
Kind regards
JB Garage Doors
Steve Wisbey
2022.11.08
these guys were great, easy to deal with.
Hello Steve,
Thank you for your kind words and the fantastic 5-star review. We appreciate it and look forward to welcoming you back as a customer soon.
Kind regards
JB Garage Doors
Bev Hubbard
2022.09.14
Excellent service from ordering through to fitting this super smooth Hormann sectional garage door. Having recently moved to this property we originally used JB Doors at our old address some 8years ago where they installed another Hormann door, cannot recommend highly enough both JB Doors & Hormann.
Hello Bev,
Thank you for your kind words and the fantastic 5-star review. We appreciate it and are happy to hear that we managed to fit your garage door okay. We will look forward to welcoming you back as a customer soon.
Kind regards
JB Garage Doors
Kerrie Chuter
2022.08.10
A very efficient company and an excellent service. Would highly recommend.
Hello Kerrie,
Thank you for taking the time to leave us an excellent 5-star review. We really appreciate it and will look forward to welcoming you back as a customer soon.
Kind regards
JB Garage Doors
Carole Wright
2022.06.15
Have used JB Garage Doors for the initial garage door quite a few years ago & a couple of times for repairs. Always happy with the work carried out. Wouldn’t hesitate to recommend.
Hello Carole,
Thank you for your kind words and the fantastic 5-star review. We really appreciate it and look forward to welcoming you back as a customer soon.
Kind regards
JB Garage Doors
Adam Roberts
2022.02.18
Really was impressed from start to finish with JB Garage Doors. Easy to book the appointment and the guy turned up on time which doesn’t always happen these days. Quote provided within 2 days. Booked in and kept informed of the order and once the garage door arrived we were swiftly booked in at their earliest convenience. Friendly guy who provided the quote and also two gentlemen who fitted the door were also very nice, informative and helpful and also cleaned up after also taking away the old door. Very impressed with the new door as you can see from the picture - easy to open, good lock and well fitted with frame and UPVC edging. Couldn’t recommend this company enough for all round service, friendliness workmanship, knowledge and tidiness.
Hello Adam,
Great thank you for leaving us an excellent 5-star review, we really appreciate it and look forward to welcoming you back as a customer soon.
Kind regards
The JB Garage Doors Team