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Reviews ( 2217 )
Jonas Cruz
2024.09.06
This was me and my wife’s very first private tour and we are very happy we booked through Kay Tours! We booked the Chichen Itza and Ek Balam tour with a visit in Valladolid and Cenote Samaal and seeing those places were incredible! We were so happy to we get to see and experience those places. Our guide was David and he was the best and very smart! He shared all his knowledge of the Mayan culture, and all the other places we have visited and about Mexico. He also made sure to offer us food and drinks, as the drive takes about couple of hours from where we are staying in Cancun. We asked for some time in Valladolid to walk around and find souvenirs and it was very important for us that he took us to couple of places and see if we can find what we are looking for. That tells us Kay Tours know what they are doing and making sure the experience is great overall.
We also booked a private transportation to take us from Cancun to Playa Del Carmen to visit a glass factory. Angel was our company and he is awesome! He was very chill and we shared a lot of good conversations.
Thank you Kay Tours! We 100% recommend
Crystal Laird
2024.09.02
Jessica with Kay Tours took us to chichen itza Mayan Ruins cenote swim and lunch today. She was fun, professional and super knowledgeable of the ruins. We would have missed the very intricate details of the stone work and story and we not had her by our side. So glad we took this tour privately. Thank you for a great day!
![Deb](https://media-cdn.tripadvisor.com/media/photo-o/1a/f6/ee/db/default-avatar-2020-10.jpg)
Deb
2024.09.01
Verified
Great experience! Very safe, reliable and interesting!
This was such an amazing experience! Our guide, Alberto was very knowledgeable about the site and the history of Chichen Itza. It was an extremely hot and humid day but our guide was kind and took us to the shades between the sites, asking to hold our bags and umbrella and really doing the most. I would recommend to get an early start on the day since the crowds and the weather does increase over the duration of the day. We did a private express tour from Cancun. Our driver and tour guide was the same individual. I travelled with my sister. Knowing the typical stereotypes of travelling in Mexico, I wasn't sure what to expect. But, our guide made us both feel very safe and comfortable, especially as women. He was very respectful and even told us some interesting facts on our way to the site and back. There were a few options that our guide did mention for food/lunch, but we brought snacks of our own since the journey was quite long and we didn't want to make any additional stops. We reached back to the resort on time. There are a couple packages Kay Tours offered, but I'm glad we stuck to the Express Tour because both of us really couldn't handle the heat. We also wanted to pay the amount upfront and Kay Tours was able to offer us a separate payment link which we preferred doing. If we ever visited Cancun again, we'd certainly go with Kay Tours. On a different/side note, I have an older model of the iPhone and did buy a SIM card/chip but bear in mind that I still didn't have service at the Chichen Itza site (likely because it was in the jungle/boonies). Perhaps ask around if there is cellular reception available in that area.
Jessica Pineros
2024.08.29
Uri and Prospero were amazing! I cannot say enough great things about these 2 gentlemen. Very knowledgeable and engaging with the private tour of Chichen Itza, the centotes, and Villadoid. They guided us every step of the way but also gave us so alone time to explore the sights for as long or as little as we wanted. They took pictures and videos for us and recommended the best food and vendors around the sites. This as truly the best part of our vacation! Thank you 🙏
Andy
2024.08.29
Kay Tours set us up for a wonderful time on the ocean chasing whale sharks! Our driver Cedric was professional and incredibly easy to talk to. He walked us through the schedule for the day and got us to the marina. Our two man crew for the ride was Adolfo and Nestor and they hit it out of the park. Nestor had an eagle eye for whale sharks and put us right there with them. Adolfo is passionate about this experience and made jumping into the middle of the ocean easy as can be. There was so much excitement from the crew and other guests as we tracked the fish! Afterwards, we parked at a beach and the crew made us an amazing lunch. This is a wonderful experience and I highly recommend requesting these two as your guides!
![Gary P](https://media-cdn.tripadvisor.com/media/photo-o/1a/f6/7c/01/default-avatar-2020-5.jpg)
Gary P
2024.08.22
Verified
Whale shark Snorkelling 5⭐️
Whale shark snorkelling. I done a solo trip on wed 21st august to snorkel with the whale sharks. WOW what an experience. If you’re thinking about doing it, it’s a 100% must. Kay’s tours had everything organised for the most enjoyable experience. Notified the day before about pick up time. Collection from our hotel then off to the marina. Light breakfast supplied on arrival at the marina. Then off to the boat we went. We were greeted by Adolfo and Captain Nestor. Both were 10/10 in making this trip unforgettable. We were then taken out to find these beautiful creature and boy they did not disappoint. After experiencing the sharks we were then taken to Isla Mujeres for an amazing freshly prepared lunch. Again if you’re thinking of doing this and can’t decide. DO IT. I have another week here and I’m tho king of doing it again.
![David H](https://media-cdn.tripadvisor.com/media/photo-o/05/d0/a4/b7/david-h.jpg)
David H
2024.08.19
Verified
Fun and interesting tour
Awesome tour to a beautiful Cenote park. Mauricio was fantastic and took great care of us. He did an awesome job with his Go Pro to get us some great pictures/videos of all the diving, zip lines, etc. This is a great tour to do even in summer, since even though it's hot and humid in the jungle, the cenotes are nice and cool, so you never feel the heat too much.
![Diane K](https://media-cdn.tripadvisor.com/media/photo-s/0f/84/d7/74/diane-k.jpg)
Diane K
2024.08.15
Verified
Private Chichen Itza & Ek Balam tour
We did the private Chichen Itza and Ek Balam tour with Hugo and Guillermo. It was a wonderful day! We learned so much about Mayan culture. While Chitchen Itza is a must see attraction, make sure to see Ek Balam, too! Ek Balam wasn't crowded AND they let you climb to the top of the buildings! That was the highlight of the trip for my teen daughters. We also visited a closed cenote, which was amazing. It had zip lines inside and platforms to jump from. Having our excellent guide and Driver meant we were able to make the most of our time. I highly recommend this tour!
Diane Kalendra
2024.08.11
We had a great time on our tour with Uri and Ivan! We were able to see the howler monkeys and hear them, too! The zipline, canoe ride, and cenote were great experiences. The ruins are Coba were really great to see! Uri did a great job explaining to us what we were seeing and gave us information about Mayan culture. I highly recommend this tour!
Brenda Steinberg
2024.08.10
The trip was extremely easy to organize and the office staff communicated with us throughout the process. Our guide Yolo was excellent— she got to know the 4 of us, shared her knowledge of the sites and made excellent suggestions. Carlos the driver was friendly, drove well and added fun to the trip. Highly recommend this tour company and would certainly ask for Yolo and Carlos again.
![Marrisa H](https://media-cdn.tripadvisor.com/media/photo-o/1a/f6/f1/79/default-avatar-2020-21.jpg)
Marrisa H
2024.08.06
Verified
Fantastic tour
We did the classic, private Chichen Itza tour. Our guide, Hisa, was on time for picking us up, and got us to our destinations quickly and safely. He was an attentive, fantastic guide and gave us so much information about the history of Chichen Itza and surrounding areas on the way there. We are vegetarian/vegan and he made sure that we had lunch options and took us to a local restaurant that had delicious food for us. 10/10, highly recommend Hisa and Kay Tours.
![Dan D](https://media-cdn.tripadvisor.com/media/photo-o/1a/f6/f1/06/default-avatar-2020-18.jpg)
Dan D
2024.07.28
Verified
Kay Tours, DO IT, worth every penny!
What a fantastic experience! We were taking a family vacation to Cancun and wanted the kids to see Chichen Itza. Since my wife and I had not been there in close to 30 years, I started looking online to see what we should expect and ended up reading about private tours on Reddit. I found several rave reviews about Kay Tours, and I am certainly glad I did because it was absolutely worth it. Hisa and Christian were excellent, were very personable and friendly which made the whole experience fun for everyone. The van was very nice and the entire process was very professional. Hisa's deep knowledge of Mayan culture and the history of Chichen Itza made it very interesting for everyone, like having your own personal archeologist along with you. We did the private Chichen Itza/2 Cenotes/Lunch in Valladolid tour and, per the suggestions on Reddit, were picked up at 6:30 am (putting us at Chichen Itza before the fleet of tour buses and ocean of vendors arrived). Very worth doing, it was like having the place all to yourself! A breakfast snack was provided for the 2 hour drive to Chichen Itza, which ties you over until the delicious lunch buffet at a beautiful Hacienda. And the cenotes, wow! Swimming in the beam of sunlight coming through the hole at the top was magical, no other way to put it. I cannot say enough about Kay Tours and how special the experience was, our kids are still talking about it. Thank you to Hisa and Christian for helping our family have a wonderful day and creating great memories none of us will ever forget!
![Todd](https://media-cdn.tripadvisor.com/media/photo-o/1a/f6/df/2b/default-avatar-2020-39.jpg)
Todd
2024.07.28
Verified
Stop researching and book the “Private Mayan Jungle Trek”
We’re a family of four (two teens) that travel frequently. This was one of the most well-organized excursions we’ve ever taken with one of the most intelligent and enjoyable guides we’ve ever met. Beto was fun, insightful, and an incredible ambassador for his country. The value of this experience was much higher than the price we paid. Indeed … best day of our vacation. EXPLICITLY REQUEST BETO! He took what was already a great tour to the next level.
Beverly Nicholson
2024.07.27
We loved our tour with Kay Tours Mexico. From the very start of our planning when we began working with Fernanda to the end was great. Fernanda always promptly responded to any questions and got us scheduled without and difficulties.
We took the day tour to Chichén Itzá, an open Senoté, and a closed Senoté, and were supposed to to visit Valloloidid but chose to spend more time at the Senotés as it was a private tour. Both, our driver, Charlie, and tour guide, Fernando were incredible. They put us at ease immediately, provided snacks & drinks, which were much needed, after going to see the ruins on a hot day. Everything was planned perfectly, Fernando was extremely knowledgeable regarding all aspects of the tour and many other things that we asked about the area. He & Charlie, both ended up being our family photographer as well 😁. By the end of the day, long day, we have new friends and wonderful memories. If you get the chance ask for Fernando & Charlie to take you & your family on your tour, no matter the duration. They are AMAZING!!!
![Angela D](https://media-cdn.tripadvisor.com/media/photo-o/1a/f6/f4/5d/default-avatar-2020-32.jpg)
Angela D
2024.07.20
Verified
Private Mayan Underword Exploration Tour
We booked the private mayan underworld exploration tour and loved it. It was amazing! Our tour guides were fun, informative, and helpful. I was skeptical of swimming in an underground cenote but it was my family's favorite part of our entire vacation. It was unique and wonderful! I highly recommend Kay Tours. Their communication was great and the tour exceeded our expectations.
Jeroen Janssens
2024.07.18
Incredible private Tour with Adolfo and Capitan Nestor! After a quick and clear briefing we went with our family of 5 on the boat. On the way for the whalesharks, we slowdown to see a big turtle and dolphins. On the spot our guide lead us super to view the big whalesharks. We could swim 3 times with them. Remarkable how Adolfo was concerned about the integrity of these animals by telling other people that they shouldn't come that close to the whalesharks. After that we went for a relaxed swim at Isla Mujeres when he was preparing some very good ceviche and guacamole. On the way back, they spotted again some dolphins which we followed for several minutes. At the end we received incredible videos of everything. A really must do with Adolfo and Nestor!! Memories we won't forget...
Ed Williams
2024.07.16
David was our driver and guide, and was fantastic, very knowledgeable, welcoming and did a perfect job!
We did the turtle snorkelling and cenote, and both were amazing! Our son's favourite animal is a turtle and it didn't disappoint, we saw 4 turtles, 2 stingray and a barracuda. Highly recommend, the cenote was quiet but beautiful. Great day!
Chris Chestnut
2024.07.13
Our family of 6 had an amazing time doing the Mayan jungle experience. Alejandro and Carlos were great guides and drivers. They flexed to our schedule and were very knowledgable. Would definitely recommend if you wanted a more currated experience.