Maison Sun التقييمات

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Happy to accommodate! Our pleasure! 🙏🙏🙏

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Review has been submitted to Google as spam.

To the public at large, Mr. Litz never dined at our establishment. Essentially, he missed the 72 hour deadline to cancel his reservation. He was warned by Resy he would be charged a late fee; despite having accepted the charge, he proceeded to contact us about obtaining a refund. There was no personal emergency or an extenuating circumstance at issue. He wrote us threatening to leave a 1 star review if we did not waive the fee. The remarks made here hence represent a mere means of retaliation for what actually transpired. Further, it is unclear what is meant by we “backfiled” the reservation, and how we “acknowledged this” - this is not a common term in our industry. He is either confused, or perhaps assuming that because someone else eventually took his seats, he is therefore entitled to a refund. Mr. Litz has clearly no respect, nor values the work of our reservationist. We explained our rationale, namely, that if we do not enforce cancellation fees, we have no other means of discouraging patrons from cancelling without due notice. To clarify, as with any restaurant, especially with single seatings limited to 14 guests, last minute cancellations represent a major disruption to staffing needs. When we set a weekly schedule, for example, if we go over 8 guests in the books, we hire additional staff with at least 72 hours notice. If those additional patrons cancel, we either have to cancel hiring that additional staff member, which represents a disrespect to their time commitment, or we essentially have to pay for over-staffing, $250-$350 typically, which represents an unfair cost of labor to the restaurant. Nothing guarantees us “an exact number of patrons,” on any evening, as Mr. Litz claims, such a perfect world is not the case. In addition, it puts us at risk of a major loss revenue since, whenever we are sold out, and often are, other potential guests are unable to book those seats for the duration of time in which those seats appear as unavailable. Many of our guests are couples visiting New York for the weekend; whenever we cannot offer them seats, it is unlikely they ever try to book with us again unless they visit New York regularly. So yes, the 72 hours are very much “precious” indeed. In fact, the vast majority restaurants in the city exclusively offering tasting menus have non-refundable policies, such that full pre-payments are made upfront and not allowed to be re-scheduled. Hence, we feel we are quite relaxed by comparison, so to call us “money hungry” seems undignified. We offered to credit Mr. Litz with $150 on his next visit, with the understanding that there would be a minimum consumption on wine. We felt $100 per guest would be a reasonable ask considering the circumstances: the degree to which he complicated our scheduling that week, the fact we make no profit on our tasting menu, and it being our typical guest spending average on wine. Mr. Litz read our reply and nevertheless insisted on recovering his funds through American Express claiming a fraudulent charge. We hope Mr. Litz finds establishments that better suit his expectations of restaurants based on his ad hoc needs. Dr. Gasperi, owner, MS 🙏

Dear Ms. Whyte! I thank you sincerely for visiting us and your overall very positive feedback. We most certainly take your comments and impressions in good stride! 🙏 You correctly point out some minor missteps on my part, which I will address. We welcome all our guests to stay as long as they please, especially since we offer but one seating, but more importantly, I enjoy extended conversations I have with all our guests, often well past the 2-3 hour mark. I sincerely apologize if I or the chefs did anything to give you an impression otherwise. With this in mind, I am more than happy to offer you a private tour of the kitchen should you decide to return in the near future. Simply remind me! 🙏 As for wines by the glass, in the interest of transparency (and efficiency), we charge the same price of $42 per glass for all our wines (except for a few of our higher end wines). I do owe you an apology here as it seems I did not mention this from the outset, or even before I poured the glass itself, as proper service would command (I usually do, but I admit, not on this particular occasion). Noted on offering to run separate cards for alcohol versus food in the future. This is a great point you raise, as many of our clients have corporate/ business accounts that are separate from their personal accounts, and for the purposes of accounting, some prefer to keep certain charges separate from others, but especially alcohol. Indeed, the macaroons are intended for birthdays and anniversaries, but of course, we are more than happy to include a special one for you on your next visit, or if you happen to be in the neighborhood, simply tap at our door, we will gladly take care of you! They are a must! Everyone agrees chef’s “almond croissant” flavored macaroons are exquisite! Thank you again for your visit and taking the time to offer us your feedback, it has certainly been constructive and I believe will prove informative to other potential guests in the near future. Best regards, Carlos, owner

Mr. Lamperti, I typically respond to our exceedingly rare less than 5 star reviews by thanking guests for visiting our establishment, no matter what the circumstances. You have earned the exception. You wrote me privately. I assured you, disingenuously, of course, that your feedback would be taken in good stride. Ultimately, I was grateful your comments did not make it to the public domain where they would be taken out of context. I dismissed you. You have now chosen to escalate the hurtful and ill-informed nature of your opinions for reasons that elude me. It is clear, however, your intention is to make your impressions known so that other diners are discouraged to visit us and thereby, with you embarrassing us, have a damaging impact on our success as a restaurant. In our defense, I wish to outline four simple facts to the public at large; to wit, based on my experiences having personally served 3000+ guests, at our current price point, from the time I started Maison Sun in my residential home back in 2020. Mr. Lamperti was noticeably underdressed for the occasion. But this is more tolerable, I realize, among certain guests of the so-called “Gen Z” generation. Mr. Lamperti haggled us from the outset to obtain a discounted price on his wine pairing. Mr. Lamperti, startlingly, claims our multi-million dollar infrastructure, featuring a vintage Molteni stove, custom K9 crystal chandelier pieces, and our Christofle sterling silverware collection, resembles a “cafeteria.” Finally, Mr. Lamperti wrote me deeply disappointed that he did not receive a “brownie” with his birthday candle. I can assure you, Mr. Lamperti, our clientele would agree there is little reason to engage with you beyond these facts. Besides, nothing I write could possibly bring your self-righteous sense of culinary sophistication back down to earth. After all, you believe that your keen perceptiveness trumps the years of professional work and development our team invested in our restaurant. You thought, inchoately, I would be grateful to you for making me aware of the truth that is our mediocrity. In your mind, a myriad of opportunities for excellence were overlooked, perhaps altogether neglected, for years now, and by hundreds of uncouth guests, far less sophisticated than you, until you, Mr. Lamperti, came along to graciously offer us your insights and illuminate us all. And to reward you for this costless gesture, you assumed that I would feel ethically obliged to offer you a refund. I did not, and so you decided to escalate matters in frustration and a cowardly form of retaliation. Allow me to put your doubts to rest. Mr. Lamperti, had you asked me for a refund, no, I would not have conceded. In my estimation, I am not the amateur, Mr. Lamperti, you are. Dr. Gasperi, Maison Sun, Owner

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