www.malenyblackangusbeef.com.au Reviews

Dear Peta, It’s disappointing that you’ve aired your grievance on this forum, after we’ve spent time addressing your complaint personally over the last few days. As we have explained to you, we emphasise on our website that it is typically 2-3 weeks between ordering and delivery from us. Given that your order was placed less than 2-3 weeks before our Christmas closure, even under our normal delivery circumstances, you wouldn’t have received your delivery until January. We did acknowledge on the phone that following our recent Christmas sale, and at this busy time of the year, including our holiday break, our typical turnaround time has increased. We told customers about these expected longer turnaround times in our last few newsletters and in several social media posts. Sadly you missed those communications but we did explain it all to you on the phone on numerous occasions. We offered you the first available delivery window to try to help you, but we won’t accept your aggressive, threatening and disrespectful demeanour towards our staff. We are a family owned and run business, and it is unacceptable for our staff to be spoken to in the way you have. We typically bend over backwards to help our customers in whatever way possible, but we won’t be threatened or bullied like you have either over the phone or through social media comments. Your review is disappointing and we regret that our attempts to help you haven’t been satisfactory. Mark

Gosh Peter, what a great review for us to receive. We are so thankful for your support of our business and we are so glad we've been able to help you to have the best "just beef" with nothing added and just grass-fed goodness to enjoy. We are looking forward to filling your next order :)

Benita, thank you for this wholesome and honest review! Your support and kind words mean the world to us. We're so glad you've enjoyed the process for ordering and delivery to your door. Thanks for sharing your thoughts and insights for others to read. We look forward to delivering to you again soon! Cheers!

Wow, such a glowing testimony of all that we offer, Michael. Thank you so much for supporting our local family business. I'm thrilled you've been happy with our service and you're loving our meat. Thank you for taking the time to share your feedback and for being such a strong supporter. Keep enjoying it all and we look forward to delivering to you again when your freezer starts to run low. Thanks again Michael!

Wow! Thank you Theo, reading this review was such a great way to start my day! I'm so glad we have met and exceeded your expectations with our grass-fed beef! We are so happy that our family farm has help provide delicious and nutritious food for your family. We look forward to delivering to you again soon!

Thank you Ali for these really kind words. We are so thrilled you enjoy our grass-fed beef! Thank you for sharing your experience in dealing with us, we aim to please and provide excellent service along with some of the best tasting grass-fed beef! Thank you so much, your feedback certainly made my day!

Wow Andrew, thank you for that glowing review. We love to hear you enjoy the recipes and blog posts to help you get even more out of your order. Keep raving about it and enjoying it! Cheers!

Wow! Laurie... this is such an honouring review to receive... thank you for taking the time to write such a detailed account of your experience with our service and product. We are committed to delivering the best 100% Grass-Fed Beef to our loyal customers and I'm so thrilled you've shared your experience with others by writing this review. I'm so glad you've put your chest freezer to good use and are reaping the benefits now with your half beast. We look forward to continuing to deliver you and your family exceptional meat!

Hi Sam! Sensational! You've made my day! Thank you for taking the time to send us that tremendous review! We try hard to deliver top-quality meat and service so it's great hearing from you with feedback that we're getting it right. You're clearly a like-minded-spirit with your love of 'clean' produce and good service. We look forward to delivering to you again in future and will do our best to keep producing the highest-quality meat you like. Thanks again Sam! Have a great day!

Thank you for taking the time to write this lovely feedback, Tricia! We're so thrilled that you're onto your 3rd order and that the quality and taste has impressed you. It means a lot to us when customers take the time to share their feedback. Hopefully it encourages other people to give us a go too. Keep enjoying it all and we look forward to bringing you more top-quality meat in your future orders. Have a great day Tricia and thanks again for sharing!

Hi Ryan, thanks so much for your review and for your support. It's wonderful to hear that you're happy with our meat and that you've taken the time to share your feedback. Hopefully it encourages other people to give us a go too. Keep enjoying it all and we look forward to bringing you more top-quality meat in your future orders. We can't wait to hear what you think of the pork too!

Wow! Ryan, such great feedback about our service! Thank you for taking the time to acknowledge the delivery guys going above and beyond. We hope you enjoy your freezer full of perfectly organised grass-fed Maleny Black Angus Beef!!

Silke, your loyalty and kind words for our meat, our business and our service are so appreciated. Thank you for taking the time to share your experience with others who might be considering giving us a go. We're so glad to hear how much you like our meat and that you're happy with the cuts and cryovaced packaging. Thanks again for your support and high praise - it means so much knowing we're making you (and your dogs!) happy.

Dear John and Kate Minor, It’s disappointing you’ve taken your grievance to this open forum after the last 2.5 weeks’ we’ve spent trying to address your complaint. But since you’ve made your issue public, we’re compelled to defend ourselves publicly. We’re entirely transparent about our pricing structure and go to great lengths to educate customers on what they’re getting for their money to avoid situations like this. Being an online business, complete information about our products is clearly available on our website. As we’ve stated repeatedly, it’s unfortunate you didn’t read the information on our website product page to know the cost, our payment terms and what you’d be getting, before ordering your Half Beast. - We have an email trail outlining our repeated correspondence over the last 2.5 weeks if you’d like us to make that public as well? - We offered to downsize your order to an Eighth Beast as a sign of goodwill (which goes against our standard practice, for reasons explained in our FAQs). - You accepted that Eighth Beast and received delivery. - You then came back to us saying you weren’t happy with the Eighth Beast and the cuts it included, even though you were happy with the meat itself. You only wanted steaks. - As we’ve explained repeatedly, we’re not a typical butcher. We’re a farming family that wholesales the beef we raise. We don’t have a stockpile of steaks to appease threatening customers such as yourselves. You demanded ‘10kg’ otherwise you’d ‘go public’. We call that extortion. Especially after receiving the Eighth Beast you’d paid for. - When you threatened to publish your grievance on “many review sites, unless we gave you steaks” saying your “negative reviews of our business would stay on the internet forever and cost us a lot in terms of lost orders and dollars”, we were disappointed our efforts to placate you were unsuccessful. Why should we be threatened by your extortionist demands when the misunderstanding was yours initially because you didn’t read the product information about what you were buying? - You received an Eighth Beast of meat, in lieu of the Half Beast you actually ordered, so you’re not out of pocket. - Also, the figures you’ve stated in your Review are grossly exaggerated. A Half Beast costs a maximum total $2,373. The range we quote on our website is a total $1,695 - $2,373. You were never going to be charged $3,000 - $3,500 for your Half Beast. - Our Eighth Beast orders do not contain the “scraps leftover from other orders”. The cuts included in every Eighth Beast order are clearly listed in the product page of our website. Your review is disappointing and misleading. Hopefully you learn from this experience and read information about the products you’re ordering online, in future.

Wow Laura! Thanks so much for this really great feedback. Such a great idea to order the 1/8th for your first order to give it all a try. We are so thrilled you're enjoying it so far! Be sure to check out our website blog for some recipe ideas once you feel more adventurous to try the other cuts, there's lots of great ideas on there to help you. Thanks so much for your support and keep enjoying it all!

Thanks for such great praise, Natalie - and for your long standing loyalty to our business. It means a lot to us, knowing we're doing the right things for our customers. We'll do our best to keep delivering you the best grass-fed beef and with the best service we can offer. We love seeing your reels on Instagram showing your followers how you use quality, nutritious food (including our beef) to make wholesome meals. Keep up the really great work there! Thanks again for your tremendous support.

Wow Tabbetha! Thank you for your fantastic review and especially for taking the time to write such thorough feedback. Hearing from satisfied customers such as yourselves makes a big difference to other people trying our meat. I'm so glad to hear how much you like our meat and you're happy with the cuts and cryovaced packaging. Your freezer looks great with all that good meat in there! We really appreciate your support and loyalty, Tabbetha. We'll keep supplying you with the best beef, so you can keep the family (and dogs!) happy. Cheers!

Thank you for taking the time to write this lovely feedback, Kailey! We are so thrilled that the 1/8 beast worked so well for you and that the quality has impressed you and your family. We really try our best - and it means a lot to us when customers take the time to share their feedback. Hopefully it encourages other people to give us a go too. Keep enjoying it all and we look forward to bringing you more top-quality meat in your future orders. Have a great day Kailey and thanks again for sharing! Mark

Thanks so much for taking the time to write your tremendous review Chris! I'm overjoyed you're so happy with it all because we try our hardest to uphold the highest standard in our meat, packaging and service. So glad we're delivering for you. Definitely order the Half Beast next time :-) you won't be disappointed. Thanks again for your support and high praise - it means so much knowing we're making you happy. And your dog too! Have a great day mate.

Hi Brent! Thank you for your fantastic review and especially for taking the time to write such detailed feedback. Hearing from satisfied customers such as yourselves makes a bigger difference to other people trying our meat, than any promotions we can run. I'm so glad to hear how much you like our meat and you're happy with the quality and variety. We work really hard to maintain the highest standard in our meat and its great to hear we're getting it right, so customers like you keep coming back. We really appreciate your support and loyalty Brent. We'll keep supplying you the best steaks, so you can keep the family happy. Have a great day mate. Mark