Mobal Reviews

I bought two Mobal SIM cards for a trip to Japan late last year ( 2023 ). They had both data and a Japanese telephone number. The latter is particularly convenient if you are travelling with someone else - very easy to get lost in the big Japanese department stores. The SIMS were mailed to me very quickly before I left from Australia, and worked really well. Happy camper. And even better that some of Mobal's profits support a charity.

The most reliable telecom service provider for me whenever I travel to Japan.

I used Mobal's services with a chip for a month and a half while I was traveling in Japan. It worked very well. Mobile data and phone calls.

This company was a lifesaving answer. I'd gone to Japan for a six month employment stint and had planned to just get a SIM card since I already had a phone. My Japanese boss took me to a phone store and I researched several others. All of them either wanted me to get a new phone, lock me into a contract, or spend roughly an hour filling out paperwork. (Japanese companies love paperwork and a lot of it takes over an hour to complete.) Add to that the zero English tech support if something went wrong and I was ready to scream in frustration. Then I found Mobal. I was very hesitant at first, but the simplicity, contract free, English support, and plans that fit exactly what I wanted persuaded me to take a leap. I'm so glad I did. Mobal came through on everything. It was easy to apply for the SIM, they mailed it straight to my address, the directions to set up my SIM and online account were clear, everything was in English. When I did cancel because I left the country, it was hassle free. All I had to do was log in and cancel my subscription. There were no annoying follow up emails, hidden fees, withholding funds, or extra charges. As for the service, the coverage area is great. While I called very few people, my service and data coverage worked everywhere I traveled around the country. Mobal was a good experience for me. I recommend this company and the services.

Very reliable, indispensable service. Don’t know what I’d do without the voice Sim. A great value.

The Mobal SIM destroyed our phones. It took Apple hours to figure out the problem, which was a weird software embedment. Never ever again would I use this product. If I could rate Mobal a zero, I would. I'd

Service worked great everywhere I went in Japan. Pickup at Narita airport was super easy and the instructions provided were clear. Only drawback was that a took a while for it to activate on the first day. For this I contacted their customer service through email and they responded so quickly! Problems were solved on my first day and I had a great time using this everywhere I went!

The signup process was very easy and the pocket wifi was quickly delivered to my home address. Purchased for use in my vehicle to access Netflix, Disney Plus, Youtube and other streaming media. Works perfectly, even when place in my center console it still connects to internet. Also cost was much cheaper and connection better than when I was using my iphone as a hotspot.

eSim was convenient to purchase online and worked like a treat the whole time we were in Japan. A little technical to set up, but the instructions were clear.

Mobal kann ich jedem Japan Touristen empfehlen. Ich benutzte den Dienst nun schon drei mal und war meistens sehr zufrieden. Ein Tipp: solltest du eine physische SIM Karten bestellen, unbedingt nachhause senden lassen. Brauchte fast eine Stunde am Flughafen KIX bis ich die Karte bekam. Japanische Bürokratie ist nicht zu unterschätzen. Karte kommt relativ schnell ( 1 - 2 Wochen) und kann dann sofort in Japan eingesetzt werden. Werde auch weiterhin bei meinen Japan Reisen auf Mobal setzen.

make Mobal like it was before NOT just for Japan..........

Easy to use. Non-Japanese-speaker friendly. Good for short-term stays (less than 6 months)

High quality service, you can trust this reliable company.

Mobal has been a hassle free plan that has worked great! They even upgraded the plan and dropped the price without being asked to do it. How many companies do that?

I have never posted a one star review before but I am so shocked by this service. Customer service is only via email and takes a minimum of three days. As a Japan resident, I was looking for a portable longer term WiFi service that I could use month by month and chose Mobal from a Tokyo Cheapo article. While the unit arrived quickly, my 100GB of data was exhausted within two weeks (100GB lasts me over a month generally). Once the ‘fast data’ was exhausted, the speed was so slow that nothing could load. This left me unable to work online and in a rural area. Very disappointing. I’m sorry that visitors to Japan are also having this experience.

Seasoned visitor to Japan, data does not work when understanding APN from beginning. Waited several days for a response and now leaving Japan. Terrible service and support, do not recommend.

Absolutely terrible. I have issues with my ID, I´m leaving for Japan in two weeks and I still don´t have my SIM card, there is 0 customer service! Beware! I have now sent an email to their support team, waiting for an answer.