Move On Reviews

I would not recommend this shop to anyone. From the aggressive sales people to the absolutely uncaring Manager. I am still waiting for my refund one month down the line even after writing repeatedly to a "Director" who sits in Dubai and promises to send the money the next day. Of course the shop has no ways to refund in cash or through a card refund transaction. What a scam !!!!

TWO STORES IN ONE DAY and six people who clearly werent happy to be at work
Terrible service and bad attitudes at both of them
PLUS still to this day (18 days later) ZERO reply form headoffice
We started at Fourways Mall to exchange a pair of pumps that I received YESTERDAY as a Christmas gift. The shoe was bought as my usual size (4) but doesnt fit me. Its too small

We wanted a size 5 but fourways didnt have. We asked for a refund, as no other shoes were to my taste. This was denied.
We were told Cresta had stock.

We drove all the way to cresta to do the exchange as we are going on holiday
My husband immediately went to ask for the size 5 and was greeted (again) with unfriendly staff

Whilst waiting for the shoe we looked around and I tried on two other options that I prefered

When the size 5 came out, I tried it on and we asked if we could exchange for a different shoe (as fourways said we could) and we were answered (again not nicely) that we could and we stated that ofocurse we would pay in the difference

When I went back to the other shoe options we were followed and told, no we cant exchange for those.
I then vocalised how we had asked questions and now the story is RUDELY being changed.
I told them to just exchange for the bigger size and we would leave.
All of a sudden the manager man changed his story AGAIN and asked the lady to check and said we can exchange and pay in.
At this point id lost my sense of humour and patience, why must I pay you MORE of my money after we specifically asked and checked
Why does such bad service warrant making more money from us.
I do not want or like the shoes we now have in a size 5, but we have been forced to keep them (wonderful Christmas spirit) due to store policies that constantly change it seems and due to staff being so awful

Cresta also had an issue with the fact that the shoe was bought on 20th and today is 26th. So when does the guy expect a christmas gift to be given. We literally drove to the stores as soon as we could exchange AS IT WOULDNT FIT MY FOOT to be greeted by 6 people with bad attitudes

Premium footwear but NOT premium service

Terrible service, extremely rude on the phone to customers.

I made a purchase, after indicating that I want to change my order due to size issues they decided not to respond to emails and calls. Very poor customer service department.

I need to return my purchase and I am not getting a response...

this is excellent service

Excellent range of shoes and good pricing for premium products.

Great customer service, I got my order in time.

The returns policy is terrible and in violation of the Consumer Protection Act. So, please be 200% sure before you purchase from this store. The staff try their best and they keep great shoes.

Impressed with the quick delivery and the quality of the product.

My first time online order was delivered on time. Good quality

Great range of shoes and good customer service. Highly recommended

Very poor service! Bought shoes and they refused taking them back or refund me even though the condition was still good

Great experience.Staff were friendly and service was excellent

Scam!
Most items marked "on sale" so they can refuse to give you a refund or do an exchange. :(

Went into the Move On store in mall of Africa and the staff are rude and made me feel very uncomfortable, no one asked if I needed assistance and they stood laughing and giggling. Wouldn't be going back there to shop.