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Reviews ( 30 )
2024.08.06
2024.08.06
| United States
Extremely unprofessional experience
The doctors office contacted the dispatcher to inform them that I was finished with my procedure & ready to be picked up for return home at 1:30pm. The dispatcher advised them that driver was about an hour away. At 2:30pm dispatcher then said driver would be in front of office in 10min; this would've been about 2:40pm. At 3:00pm driver finally arrived. On the way home the driver informed me that he was at school that's why he was late. I arrived home at 3:30pm in severe pain after sedation had worn off & extremely hungry since I had fasted since midnight the previous day. If driver had been on time & not in school I could've been able to take pain medication & eaten while resting as the doctor advised soon after procedure & recovery. The driver's car also was messy & smelled musty. Hopefully I will never have to depend on amera services again. I will use Uber or family members if possible.
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2024.01.27
2024.01.27
| United States
LATE
They made me late for my surgery. The driver was late for one hour.
The car was smelled cigarettes. Unprofessional service, bad experience.
Date of experience: 26 January, 2024
Date of experience: 26 January, 2024
2023.12.21
2023.12.21
| United States
I have used Amera's services for medical transportation needs numerous times most recently this week and have always had a safe and reliable experience. Great alternative to having family or friend taking off from work or being tied up waiting. Doctors will not release you to shared ride services after you've been sedated, but I've never had an issue with them accepting Amera as a qualified pick up.
Date of experience: 19 December, 2023
Date of experience: 19 December, 2023
2023.08.30
2023.08.30
| United States
Just Awful.
Terrible experience. Driver did not act like he was driving home a person who just had surgery. He was on the phone with different people throughout the drive and jerking the car around so much that I had to grab the handle on the door more than once, which was very, very painful on my surgery site. He even seemed like he was trying to get payment from me right after I got in the car which I found very confusing because I paid by card when I scheduled the ride. Is he trying to scam people that may be vulnerable after surgery? Horribly Unethical! I will NEVER, EVER use amera solutions again. Just Awful.
Renee Babb
2022.08.19
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Patti Kessmann
2021.04.08
Positive
Professionalism
Punctuality
Quality
Value
Prompt service. On time pick up. Good drivers. Feel very safe using this medical transport service. New, clean vehicles. Have used this service since 5/2017 for transportation to/from medical appointments and surgeries. Will use them in the future. Thanks for getting us to/from our appointments safely, on time, and waiting to pick us up upon completion without us having to search for the driver or vehicle or place a bunch of calls to dispatch.
Bernadina Naples
2020.11.03
Positive
Professionalism
Larry Chiuppi
2020.06.12
Positive
Professionalism
Punctuality
The kept me informed with reminders via phone calls and text messages. The driver was early and called me to let me know they were early. The driver wasn't sure how the traffic would be so she wanted to make sure she arrived on time. Everything went smoothly and I arrived early for my surgery and then then the discharge nurse called Amerasolutions and the same person picked me up and took me home. I highly recommend them. I recently lost my wife and normally she would have driven me to surgery, so I used Amerisolutions and was very satisfied with the service.
Debbie Walden
2020.06.05
Positive
Professionalism
I was so out of it after my outpatient surgery but my driver got me home safely, got me inside my house and safely in a comfortable chair. Thank you Amera!
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John Wiggin
2019.11.21
Fantastic service both times I have used them.
FF Fowler
2019.06.13
Easy to book, quick response when the surgical center called and very reasonably priced. As a single person traveling from a different city to have surgery Amera was the perfect answer to my needs. The surgical center said they have had lots of dealings with Amera and think highly of them.
cornelia bielefeldt
2019.06.13
M Lester
2019.06.06
Excellent service and experience. My outpatient procedure (two trips) required that the driver stay until my surgeries were done. For a reasonable fee the driver stayed with me and all went well. Tanya my Amera Solutions coordinator was very helpful and informative relieving a lot of my concerns and worry. Oh, and my driver Omar was the best! I highly recommend this service and will definitely use them again.
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Tony Miles
2019.05.20
Amera recently transported me to Dallas Methodist Charlton hospital for my Colonoscopy procedure. The driver Clarence was a total professional. I was picked up at my home at 5:00am for an early arrival check-in at the hospital.
Setting up an Amera appointment is easy. I also had to contact billing with a guestion. Each time I called Amera I spoke with a live person that showed patience and a willingness to understand what my needs were.
I have used them once before and plan to use them in the future. They also have the ability to sign you out from the hospital after a procedure, if that is required, such as in a Colonoscopy.
Karen Perkins
2019.04.23
Excellent service, our driver Alonzo was amazing, no wait we reached our destination early and he was there waiting for us when my son's surgery was done. He was courteous and very professional. Thanks so much.
Carlo Corso
2019.04.12
Excellent transportation company. We use them for my mother in law. They are always on time, very professional, considerate and supportive of my MIl. She loves them. We will continue to use Amera. I highly recommend their service
Demi Nicks
2019.04.04
My experience overall was very good. My driver was early for pick-up, was very friendly, and was also very timely for my return trip. My biggest concern was the pricing. My TOTAL mileage was 6 miles (3 miles each way) and I paid $101, which is ridiculous. I liked the service, but will only use it if I really have to.
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Marcia Felkner
2019.03.15
After I went to their web page I went to the "live chat". I was instantly responded to and then they ask if someone could call me. After sending my phone I was called in less than 1 minute!
After hearing what I wanted to know a packet of info was sent to my email. Very efficient since am looking at Corportate use.
A Davis
2019.03.14
This service is not what I expected for the amount charged. Paid for a round trip.The vehicles are old & not well kept. The driver on the way out was looking at his phone way too much for safety. The car on the return trip also had a bad smell, not sure where the odor was coming from.
Bob C
2019.03.02