Nasty Gal Reviews

Terrible company Terrible customer service they make you feel unseen and unheard but that's only after they take your money! Terrible company

Scammers! DO NOT BUY FROM NASTY GAL! I paid for next day shipping almost 3 weeks later and my order hasn't arrive. Not to mention the tracker doesn't even exist. There is no number to call only a help chat virtual assistant and they keep telling me I have to wait 5 more days and it's being escalated. This is crazy! Now I can't reach a rep at all it says to co tact them on social media and they keep deleting my comments and won't respond to my messages.

Scammers! DO NOT BUY FROM THEM unless you are 100% sure about your purchase. I returned 2 items a month and a half ago, following their directions to do so and when I followed up about a refund they are claiming they can't track the shipping label THEY SENT ME and I need a receipt from where I shipped it in order to get a refund. They are saying they can't look it up via the order number so now I am out $200. They don't have a number to call, only chat and I keep getting placed with a different person. I read on other sites this was happening to people so buyer beware it's true.

SCAM SCAM SCAM DON'T BUY! They run a scam, saying they shipped your order and it was delivered. But of course, it was never delivered. Then they say they will reship the order "expedited." But then the second order never shows. So you complain, and they say the best they can do is offer you a 70% refund because they have already lost money on shipping the order twice! Ha. Never saw a refund at all. They regularly run ads on Instagram. Don't order from them!

Disappointing, horrible service I was told my order would arrive 2 Wednesdays ago and it's still just sitting in a factory and every time i ask they say expect it within 48 hours. They replied this every 48 hours i asked. I then asked for a refund because the event has passed and they said it would take a month to investigate. For a business that has been around for over a decade, this is just embarrassing.

THEY DO NOT DELIVER Believe all the reviews - this is 100% a scam. They send delivery confirmations for future dates and call it "jet lag" They don't even care at this point - it's sloppy and despicable. After pretending to fake deliver again, they'll "refund" you 70% of something you never received. RUN 🚩🚩🚩

Never received my order I paid. It's been 3 months. Nothing. Scandalous. Do not fall victim to this bs. Thieves! Do not purchase from them!

If I could give 0 stars I would I never received my items and they claim they were delivered. They claimed to have resent them and they claimed to be delivered too… I got nothing. They say there's nothing they can do because they use cheap delivery services. They are just scamming people. Do not be fooled.

RIP OFF! I made order back in November.Their bogus tracking said they delivered the package. I reached out via email they replied like they were gonna reship and sign for it. They said the carrier didnot take the responsibility. Yet the second shipment was thru the exact same carrier no signature and once again it was showing delivered but not received. I asked for a refund they offered 70% I want 100% and now they are not responding! I am not happy! I want my money back!

App glitch/ordering issues Checkout on app didn't work. Kept glitching even used two new payment methods. Deleted everything then tried again. I have plenty of money, so lack of funds is not an issue. Bank didn't block my cards. Reached out to them on ig and they gave cookie cutter response. Tried placing order with same CC on my laptop HOURS later… HOWEVER the promo code doesn't work online only through app, and when I checked out it automatically chooses the most expensive shipping option by default ($35 for shipping ffs). Before I even noticed shipping default I pressed purchase. I was pissed. Reached out again to let them know promo code that I wanted to use hours ago on app doesn't work online and their website sneakily automatically chooses express shipping. They said they couldn't do anything. With all this overpriced forever 21 clothing you'd think they have the budget for a better tech team to make the app work properly. **Edit update: I returned the whole order. I was so disappointed with the horrible quality of the clothing. The sizing was weird, tight in one area while oversized in others. The fabric was crappy polyester. It was not a reflection on the price I paid. I just returned everything I was pissed. I see their ads on IG, and im tempted because it looks so cute a trendy... but I am not falling for it this time! Fool me once shame on you, fool me twice...not happening

SCAMMERS and FRAUD! RUN! On November 28,2023 I made a purchase of 11 items as Monday, Cyber Day Sale. I was very excited to finally have an opportunity to try this brand. On November 29,2023 at 3:16 am (PM), I received an email confirmation my order was on it's way including my order # and tracking # for a their Track818 system (this "shipping company has infinite horrendous reviews and also called-out as a scam-delivery-business). After tracking my package for a TOTAL OF 32 days, my order has shown as delivered (at 16:16:17 on December 30! This was a complete false update as my package was NOT delivered. I, on the 31st immediately contacted customer support. At 11:11 am, I emailed customer service: This order states it was delivered to my address 12/30/23. I received a response on December 31, at 10:15pm I received a response from customer service stating they would further review. On January 3,2024 at 3:22am I received a response from customer service. "Hello, Thank you for contacting us. We are very sorry to hear that you haven't received the package yet. We understand your feelings. We are well aware that every order and package carries the strong expectations and love of customers. Our goal has always been to provide customers with a satisfactory shopping experience, and please believe that we will solve all your problems for you. After hearing your feedback about not receiving the package, we contacted the courier as soon as possible, hoping that the courier could make financial compensation, but it was difficult for us to obtain compensation from the courier. Normally, couriers will not make any compensation for delivered packages. As our precious customer, we cannot let you bear this loss. We are willing to resend the package with the expedited service to you for free and it is supposed to arrive within 7-15 days. 1. Are you willing to sign for the second package? Please let us know about your opinion. 2. If you are unwilling to wait and refuse the second package, please let us know and we will continue to provide you with other solutions. If you have any other questions, please feel free to contact us here and we will help you solve the problem. Please rest assured. We are looking forward to hearing from you soon. Hope you will have a good day. Sincerely, Customer Service Team" I responded on January 3,2024 at 5:10pm. "Hello, Please resend my order. I am willing to sign for the received package with the expedite shipping as previously stated in your email" On January 7,2024 at 5:19pm I received an update to my reissued package. "Your reissue order has been sent on 2024/1/6 17:34. Please kindly check your package status below. Again using the phony shipping agency https://www.818track.com" I frequently checked on the status of my delivery, on January 17, I saw the package once again showed "delivered"! I did not sign for my package as customer service promised I would do to assure my package was received. I emailed customer service AGAIN! At 1:17pm. Customer service responded on January 18th at 12:56 am stating the package was delivered on January 16,2024 at 12:48:19. I responded that I had not signed for my package per their offer to reissue my order back on January 3,2024. This was their response on January 18th at 10:54pm. Hello, Thank you for contacting us. We feel very sorry that you failed to receive the package successfully again, but please allow me to explain why the package was not successfully delivered first. Since this is the second time you have failed to receive the package, I think the courier has some problems with the delivery service in your area. We have filed a claim with them already. And about the delivery proof you required, I am sorry but the courier cannot provide it for you. Please allow me to clarify the current situation first. Since our products have been sold at very low prices, when choosing logistics services, we cannot choose delivery services with a proof of receipt that requires more fees. As you know, signature service requires more manpower and time costs, so it will be more expensive than ordinary delivery services. In that case, although the courier still refused to bear all the loss of the order since the package was shown delivered, we tried our best to require them to increase the proportion of the compensation for the loss as much as possible. With our unremitting efforts, we have obtained a 70% refund for you. I know this may be different from the ratio you expected, but please understand that we also suffered a huge loss as the products were sold at a very low price already. We would appreciate it if you could understand our difficulty. Please allow me to apologize again for the current situation. We look forward to your reply soon. Best regards, Customer Service Team

Upset at the poor customer service I fell in love with some pajamas and want to buy them but first customer support is rude and they don't know how to answer simple questions about their products sizing and second off they almost never respond. I love that pj and no one else has it but oh well. Missed out on my business