Verified Company
Money well spent
I inherited my sprinkler system from the previous home owner. Since Spring of 2022 until recently, my summer water bills were excruciating to say the least. My monthly water bills were between $450 and $500 a month. I have called the city a couple of times, they promised to inspect, I’m not sure if they ever did because suddenly the water bills would go down to low $200s, so I didn’t follow through until Summer comes again. I stopped using our dishwasher, I was getting upset if someone did the laundry more than once a week, I tried everything, the water bills were still high. This year in late Jun, I contacted MxTGen and desperately told Dawn about my experience and I told her I wanted someone to come and inspect my sprinkler system. Samuel Garcia came on July 2nd, he was on time, respectful and courteous. He inspected the entire yard, and it didn’t take him long to identify the problems. He discovered a broken pipe in the back yard, reset the program because I was overwatering, and my monthly bills went down to $216. I honestly don’t remember how much they charged, I know it was reasonable, but most importantly, it was definitely great value for the money. I will contact them for all my sprinkler concerns, and I highly recommend them!
This company came out to repair an old sprinkler system that was already in the yard. We got a whole new system but after it was installed the system started leaking causing our water bill to skyrocket. We reported it and they were supposed to come out to repair the broken sprinklers and booked an appointment form 11-3 in the middle of the day which I took off for. They ended up no show no calling that day and tried to re-schedule. We re-scheduled to come back another day between 8-11 which I again took off for. I got a text the service man was enroute at 8:20 by 9:40 I reached out to ask if he was on his way. No one had knocked, called, texted or anything. I got a text at 9:56 that they were unable to complete the work due to overgrowth but there is nothing by the sprinkler. There was no conversation, contact, or anything so I believe they were trying to get out of the work again given the first time. Extremely unprofessional and a waste of time just to not even call, text, or have a conversation.
Reply from NxTGen
2025.06.19
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced and want to assure you that providing excellent customer service is a top priority for us.
Please understand that as the tenant, your work order was submitted through the Property Management Company, which coordinates all communication and approvals with us. Per our agreement with the management company, we are limited in what we can discuss directly with tenants regarding pricing, scope, or other service details.
On the day of your appointment, we communicated the situation to the Property Management Company and directed you to reach out to them for any further questions or concerns. While we recognize that this process can be frustrating, it is the standard protocol governing the relationship among tenants, property management, and contractors.
If you were the property owner, we would have been happy to discuss all details with you directly. Unfortunately, we must comply with the terms agreed upon with the Property Management Company.
We appreciate your understanding and remain committed to delivering quality service.
Please understand that as the tenant, your work order was submitted through the Property Management Company, which coordinates all communication and approvals with us. Per our agreement with the management company, we are limited in what we can discuss directly with tenants regarding pricing, scope, or other service details.
On the day of your appointment, we communicated the situation to the Property Management Company and directed you to reach out to them for any further questions or concerns. While we recognize that this process can be frustrating, it is the standard protocol governing the relationship among tenants, property management, and contractors.
If you were the property owner, we would have been happy to discuss all details with you directly. Unfortunately, we must comply with the terms agreed upon with the Property Management Company.
We appreciate your understanding and remain committed to delivering quality service.
I’m writing this review and the work isn’t finished yet; that’s how impressed I am with Samuel’s level of customer service.
Sam was able to diagnose my issues, took the time out to explain them to me, and was also very transparent about recommendations.
He’s also very thorough in the work he performs.
Thanks for helping repair my sprinkler system Sam; I appreciate it!
Reply from NxTGen
2025.06.23
Thank you so much for your wonderful review! We’re thrilled to hear that you're impressed with Samuel’s customer service and transparency. Your appreciation means a lot to all of us at NxTGen.
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I inharreted my sprinkler system. O’Brien has been taken care of me for years. Always professional and responds quickly. I never feel like I’m getting “ripped off”. I highly recommend them! O’Brien sold to
NXTGEN and we had our first interaction last week. Samuel was WONDERFUL. Our controller was broken so he replaced it giving me several options in my price point. He was efficient and kind and I highly recommend them. We can now run our sprinkler systems from our cell phones, aren’t we high-tech lol.
Reply from NxTGen
2025.03.17
Thank you Andrea! We really appreciate our customers in Plano and appreciate you taking the time to review us.
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Sam was the best SPECIALIST for sprinklers ever to visit my home. He as courteous, professional, patient to diagnose problem and resolved the problem. NxtGen is my "Go To" company now and recommend them strongly. TY
Reply from NxTGen
2025.03.17
Thank you, David! We're thrilled to hear Sam provided excellent service. We're proud to be your "Go To" company in Plano and appreciate your strong recommendation!
Samuel was amazing. He took the time to answer all my many many many questions and still asked if I had more. Really appreciate the visit. Highly recommended.
Reply from NxTGen
2025.03.17
Thank you, Corey! We're thrilled to hear about your positive experience with Samuel in McKinney. We'll make sure to pass along your kind words to him. Your recommendation means a lot to us!
No one better than Sam for fixing your sprinkler system.
My backflow was leaking, my water to house even had been turned off.
In a couple hours, my backflow leak & water to house were working again.
Reply from NxTGen
2025.03.17
Thank you, Steve! We're thrilled to hear Sam could quickly resolve your sprinkler system issues in Dallas. Your feedback motivates our team to offer reliable service.
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Tech transformed my 20 year old sprinkler system into a system that has full coverage better than new. Very happy with service and would recommend NxTGen to everybody.
Reply from NxTGen
2025.03.17
Thank you, Bob! We're thrilled to hear that you're happy with the performance of your sprinkler system in Plano. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out!
Always good!
These guys are pro! Their services are excellent every time! Five star company in deed!
Again, NxtGen came out and did great job for us! Thank you guys!
Samual did it again, great job! Thank you so much guys!
Reply from NxTGen
2025.03.17
Thanks for your glowing review, Steve! We take pride in our service and appreciate your recognition in Plano.
I’ve always wanted to have the nicest yard in the neighborhood. Thanks to NxT Gen, I am well on my way! I am completely satisfied with the services that I have received since I became a customer over a year ago. They continue to provided timely, professional and effective solutions to help me reach my goal of healthy green grass that stands out from the rest!
Reply from NxTGen
2025.03.17
Dear Jason, we're thrilled to hear that you're satisfied with our services and your yard is turning heads! Your success is our goal. Thanks for being a valued customer in Frisco.
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