Orlando Vacation Reviews

Made a reservation paid the reservation last minute without any info they cancelled, and a month later with several email request later I still didn’t get a refund of the money I paid neither do I get response on a refund of the paid money .. I was understanding that the price they listed the house for was a mistake and I was oke with cancelling the reservation but not with keeping the money and not responding to me anymore

When attempting to check into my hotel they had no confirmed reservations from Orlando vacations. Trying to deal with Trey( the manager/owner) he was less than accommodating and rude. It took me 3 days to get in contact with him. I sent multiple emails and left voicemails. When it tried to log into my confirmation email on Orlando vacation I was unable to and they told me it was because they changed systems. Poor communication and they could care less about the overall experience of your vacation. Staff is rude and not willing to take ownership of mistakes.

In short: ordered my tickets weeks in advance, did not receive them, was met with the most unhelpful service rep I've ever dealt with, after multiple emails and phone calls that went unaddressed I had to buy the tickets at the door each day. We had chosen this service due to a discount for booking through them which was completely negated. I picked up a second job to pay for this honeymoon, and the terrible service we received from this company was an absolute spit in the face to the hours I spent to pay for it. I'm over a week past reaching out to resolve the issue and, in this time, have received no explanation, no confirmation of a refund, and certainly no tickets when we needed them. I would be absolutely ashamed if I or any of my employees provided this level of customer service with so much money on the line and such a personal investment for my clientele. Believe the one-star reviews. I'm sure there are people who have had positive experiences, but the true measure of a company is how they resolve an issue when things start to go wrong. I did not choose this service to be treated as an inconvenience, and I advise all others to consider this before booking through this company.

Ticket!!!! Please ASAP I ordered the disney ticket last Monday, it almost 2 weeks now. I still not get the ticket, if anyone can help? I like oder ahead cause I will do my next plan for the orlando trip. But if i can not get the ticket which means I stuck here. I just talks to a lady, she told me it will be quick, who knows?

Very Shady operations. Buyer beware!!!!!! Buying tickets 3 months in advance, told the tickets will be emailed in 24 hours, call and get told to hold on and sent to voicemail, no one calls back, I call and am told that there is no one to talk to and they write by hand 500-600 tickets a day and usually arrive about a week before. Unacceptable if you’re doing a Disney trip with reservations. None of this disclosed on their website. vERY shady More thank 24 hours ago

Do not recommande this agency. We book a package on the 13 for our stay on the 14! We had to call the agency on the 14 since we had not received our Disney tickets. Once i have spoken with them they send us our Disney tickets but does not mentioned anything about the hotel. We arrive at the hotel at 9:30pm after a long day, to be told that this agency has never sent them our reservation for the night! We must book an other hotel on our own. Our experience with them has been very poor and disappointing from beginning to the end.

Still no refund after manger told me it would be refunded! please believe all bad reviews they are telling the truth 😡😡😡

Rented a home and bought disney tickets. The customer service girls were very helpful and help me find the perfect home that matched my families needs. Home was close to disney. It was a great experience over all.

Will NEVER book from this company again! What a nightmare I experienced with Orlando vacation. I booked a large house for my family and I to celebrate my daughter’s 1st birthday. I filled out the paperwork and paid $85 fee on July 12th my vacation date was scheduled for July 23rd. I flew my entire family to Orlando. On July 23rd I reached out to Orlando vacation because I did not receive the property address at that time it was 10am and check in was for 4pm. I received a call back at around 11am advising me that I booked a home that did not fit the amount of guest I will have and was told they cancelled my reservation. I paid over $3000 and was never notified prior of the issue. My family and I were left literally in the airport with No place to stay I asked the representative why was I never notified when the information was provided well in advanced and also explained we have no where to go I have a special needs child, a 4 yr old and an infant with me. The rep DID NOT CARE AT ALL! I was told I will receive a refund which to date haven’t received. And was also told I will get a call back to assist with finding another property, to date have never received a call back not even an apology. Thankfully I was able to book an Airbnb which turns out to be way cheaper! And secure. This company is a complete scam, they are overpriced, and overall a terrible, horrible company! Had I not called to get the property address I would have never known they cancelled my reservation! I was also told I would get my refund in 3 days. It’s been 8 days now and still no refund. You are better off booking through Airbnb

I booked a vacation home with a private pool through this company on June 1. The total was $628.15. I paid the required $50 down and a total of $578.14 was due to be deducted on June 17th. However, on June 17th, $787.90 was deducted from my account. I have reached out to this company several times. I spoke with a lady whom was extremely nice and helpful. She told me on her end it was showing different numbers. She asked that I text her the receipt. I texted her the receipt on July 10. She said she forwarded that to the accounting department. I also asked for information about the vacation home since I have yet received any communication from this company about my stay. She told me this was normal because they do not send the information until 48 hours prior to our checkin. I was supposed to check in to this house on Wednesday, July 17. On July 15, I flew to Orlando to stay at a different resort for two nights. Several attempts were made on Monday and Tuesday to get some sort of information about my reservation. I was finally transferred to a manager. I will not mention any names. However, read the other reviews posted and you can easily figure out whom I left a voicemail with. Finally on Tuesday, July 16th at around 2 pm, I received an email with instructions for the home, the address, and requesting another $85 fee. When I called to question the fee (since they already over charged me) I was informed that there is always an $85 fee when renting a home with a pool. Since 6 more family members were due to fly into Orlando in less than 24 hours, I had no choice but to pay the fee. Once I paid the fee, I was emailed a keypad number and address. Still told that the price issue was sent to accounting and that the manager was made aware. Wednesday, July 17 was checkin day. We were given a townhouse with a shared pool. It's not that I needed a private pool. It's that I booked and paid for a home with a private pool. Once in the townhouse, there were numerous bugs/worms and the floors were so filthy, our socks were black from walking. I called the number on the information booklet left in the house and was told that I was speaking with he building manger and that she would leave a message with Orlando Vacations that I booked through and that someone should call me today. No one ever called. After following up numerous times and sending an email with receipt and screenshots attached, I received an email that said "Good Morning, The breakdown of your charges are $580.00 + $155.00 cleaning fee + $102.90 taxes and fees = $837.90 Thank you," This was on Monday, July 29th. We are now several weeks of dealing with this. I called the company again and left another message with the manager I mentioned above. The manager returned my call around 4:15 on July 29th. The conversation started out with him assuring me that he would fix the payment issue. He asked that I forwarded him the email with the attached documentation of the communication and receipt. However, it took a turn for the worse when he asked if I could have my sister and niece (whom left his company a 1 star review) go back and change their review to at least a 3 star...and I quote "Ive been in business since 1993 and a one star can be detrimental for our company". When I replied that my main concern was the money that was owed to me, and that I would gladly send his contact information on to them and it would be at their discretion on whether or not they contact him, he informed me (with a laugh) that he would just have the reviews removed. When I said thank you, he promptly hung up the phone without a thank you, bye, nothing....How hard is it for someone that is in the wrong make it right?!? I have all of the communication documented between me and this company. I even have pictures of the bugs from the vacation home. I have been more than patient and easy to work with. The representatives that I have communicated with have been great at assuring me that this matter would be taken care of. However, it seems to be out of their control and the manager has been no help.

⚠️‼️BEWARE‼️⚠️My family just came home from a booked trip 7/17-7/21 through this company. First off our house we had picked out was completely different than the house we received. My grandmother is handicapped and the house we chose had a room downstairs but not the house we stayed in. The resort would not help us what so ever. The house was gross. And the resort ended up charging us more money once we got to the resort. We stayed at Emerald Island Resort. ‼️⚠️DO NOT USE THIS COMPANY⚠️‼️

Me and my family vacation in Florida very frequently this even with a few hiccups it's important to keep the lines of communication open to avoid any misunderstandings we communicated with DEE DEE and Mr TREY and they both were very helpful in making things right this is a great property ran by a great team of people working overtime to meet your vacation needs we thank you and we look forward to staying with you all soon .

Booking was easy but my vacation experience was horrible first off i got canceled the day before on a house it was replaced but family seperated i had to keep calling to get confirmation on rented homes then i get there my name is not on reservation couldnt get into resorts had to keep calling and for next 3 days i had issues getting into resorts mind you im the one that booked didnt have my name on houses if i didnt get in contact with someone i would have been without a home to stay in my party had issues getting in and out everyday we was there this was the worst experience i had vacationing i would give 0 stars would never book thru them ever spent my whole vacatiom stressed very un professional

My sister booked this trip on 11/24/23, With Dee Dee O who is absolutely amazing! My sister was so excited because we were supposed to be in Windsor Isle and it was NOT. We were given another home and had to move from that home to another because the manager Trey lied. He said it was a lazy river at the resort and it wasn’t. The 2nd house was NASTY. There was a roach in the shower in the bathroom. It had a distinct smell. Trey didn’t call back until my niece posted a review. He gave us tickets to Epcot to try and make up, but it didn't make up for the inconvenience of moving with multiples kids and a lot of luggage. The tickets was supposed to be there Monday, my sister had to keep calling and didn’t receive them til Tuesday. My sister has been booking with Orlando Vacation for years now. Please listen to all the reviews that’s been left