Palazzo Kitchens and Baths Reviews

This is the third time I used them and again could not be happier.
Everyone there is great and they have excellent customer service.
Felipe the owner really helped me when I was selecting my faucets and trim pieces.
The fabrication of the countertops and installation was just like the other two times and was/is amazing.
I highly recommend Palazzos for your kitchen and bathroom projects.

Felipe and his entire team are just remarkable. They completely transformed our kitchen from country style from the early 90s to a modern and crisp space that has transformed our home. Every step of the way, they were prompt, courteous, and highly skilled. They were terrific to have around your home and worked tirelessly and efficiently. The end result is simply fabulous.!

I went with my parents to start looking at products for my kitchen remodel. When we entered, the man sitting behind the desk did not not acknowledge us so I asked if was ok if we look around and he replied 'yes' and went back to what he was doing. At no point we were there did he ask if we needed any information or assistance. We went to another place where we were helped and had much nicer looking product and displays as well. I would not recommend spending your time going to Palazzo, there are other good options in the area.

We've had an excellent experience with Palazzo for two projects 13 years apart! They did a stellar job with our Silestone kitchen countertop back in 2011 (still looks amazing), and we couldn't be happier with the craftsmanship and attention to detail they gave to our quartz countertops and shower as part of a recent bathroom remodel. Also really pleased we went with a line of cabinetry they offer (Bertch) for the vanity; it's super well made and just stunning, as are the tile selections they helped us with. Finally, I can't say enough good things about Felipe and Kiersti, who are knowledgeable, responsive, patient, and just a pleasure to work with. We will use Palazzo again, for sure.

I love my new kitchen!

A friend recommended Palazzo for our kitchen renovation, and I am glad we listened. Felipe was accessible any time we had questions or needed guidance. He helped us select materials that worked with our budget and style considerations. Anytime there were any hiccups Felipe came through with multiple options to keep our project on track. Now we have a kitchen we are proud of. The next project will be the bathrooms and we are definitely coming back to Palazzo for that.

Highly endorse Palazzo Kitchen & Bath's. Quality work and amazing customer service. I worked with Kiersti & Felipe (Owner) and they were fantastic throughout the process. We really loved the Cambria Quartz they offered, a beautiful high end material that other places don't offer. Looking forward to the opportunity of doing another project with them in the future!

5 star isn't a high enough rating. For many years I've been reading horror stories about contractors who stiff you, are late, do poor work. To say we were concerned on our first kitchen remodel would be an understatement. But, I have to say (loudly) that our full kitchen remodel has been a dream project from beginning to end. Palazzo was helpful (and not pushy) with all the selections and only ventured an opinion on our choices when asked. They took total control of the planning, scheduling, manufacturing and installing of the kitchen components. With a pattern quartz top, matching the flow lines is very difficult. They got it exactly right. The counter patterns flow seamlessly into the back splash and over the edges. Their work crews were friendly, polite, and all around great. They cleaned meticulously after every day. Palazzo hit every production date on time. When they said 8am they knocked on the door at precisely 8am. They even recommended an outstanding cabinet refinisher and scheduled his work to dovetail with theirs. I told Filipe Franca I wanted my total responsibility to be to open the door for them when they started and close it when they were done. He did exactly that. We had ZERO stress during the whole project. Mike and Cheryl Stewart

EXCELLENT service. Kind, reliable, knowledgeable people. Palazzo carries GREAT quality on bath and kitchen supplies and designs. Small and effective showroom.

Felipe (owner), is very helpful, knowledgeable, and cares about your project.

Palazzo is an excellent choice when remodeling, or designing a new space.

Europe surely cabinets-Farm sink-Farm faucet-Fake rock around window-Paint-colors Cash took me shopping and helped me pick out materials and let me use his discount-I love my cabinets-Quartz countertops-Pendant lights-Crown molding-LVP floors and new doors and painted the hold house

On time
Under budget
Very clean crew
Nice and responsive and respectful definitely go to now

Honest people with great style. They really helped me picking a counter that worked perfectly with our colors. They are very patient, and very good at what they do. I highly recommend

Stopped by the store to pick out a new bath. Worst customer service. Nobody knows any prices. Employee brought a catalog from somewhere to check on faucet prices, could not figure it out. Ended up telling us that brand is "bad anyways". Asked for a price check on the vanity, were told "probably $2000 for a top and probably same on the vanity". What kind of price check is that?? Waste of time out of a busy day.

I had my kitchen remodeled last month and couldn't be more pleased! Great customer service from beginning to end. Jerry helped me pick out the countertop, back splash, etc and was responsive and understanding throughout the year long process (it took me a while to figure out exactly what I wanted.) Once the work commenced Arturo and his fantastic team were an absolute pleasure to work with. They always arrived on time, and were both proactive and thoughtful throughout the remodel process. I elected to work with a local cabinet maker so coordination with the cabinet maker was essential. Again, seamless and so impressive. A shout out to Leo who handed electrical, paint, installation of new appliances and much more he was highly competent and kind...a winning combination for something like this. The end product is gorgeous and greatly improved the appearance and functionality of my kitchen. A special thank you to the team for all of their hard work.

Good communication, great workmanship, easy to deal with. Flexible. Everything was done during covid protocols and supply chain issues and Palazzo came through.

We waited a few years to get our Master's bathroom renovated because #1, only me and my husband sees it, #2 - there were other projects in the house that needs prioritizing, and #3 - the expense of it needs a lot of mental, emotional and financial preparation. This bathroom was originally built in 1987. The toilet would overflow if you did a number 2 (Ewww - T.M.I.) and the plumbing under the sink started leaking for how long, I'm not even sure, but the wood shelves underneath started rotting. Finally, after a thorough research we picked the best in our area. The Palazzo Kitchen and Bath did an excellent job in transforming our shower and vanity counters into a hotel like bathroom. The process from the concept of the project till the final touches was smooth sailing. They have an interior designer ( Kirstie) which was provided by Palazzo and is complimentary. They have a project manager (Art), that is consistently overseeing the project weekly. And their workers are so courteous and super skillful ( Great job to Andres, Christian and Jorge!). Communications are constant so nothing was a surprise for us. I would say that the price that was quoted to us is fair for the amount of attention and work skill that they have provided to us. Believe me when I say that I've had horrible experiences from my previous projects but I'm not incline to ruin anyone's source of living. We are just here to attest our genuine appreciation of the finest work that the Palazzo Kitchen and Bath has provided for us. My husband and I can now enjoy a beautiful and functional Master's bathroom. I will show the before and after photos.

Pallazzo did a great job with our countertops! Their attention to detail is second to none. We had to do a couple of unexpected modifications to the counters and fitting for the new range hood I purchased, they were very reasonable and accommodating to make everything work. Super happy with the way it all turned out! highly recommend.

After visiting virtually every countertop dealer in the Bay Area, we found Palazzo. Within minutes of entering, owner Felipe was asking us excellent questions and helped us in ways no one else had previously. After a truly horrid experience ordering counter through Lowe's, Palazzo was a breath of fresh air: they did a high quality install on time for a fair price. We wish we had used Felipe for our entire kitchen remodel, but since we can't, we urge you to. The kind of business that deserves continued success!!

I do not recommend this business. They ignored my husband and myself. They could have possibly made thousands of dollars as we are building a new home. I believe he judged us as soon as we walked in because we are African Americans. Short story: My husband and I entered this business looking for bath & kitchen tile, fixtures and flooring for home we are building. The gray haired gentleman sitting behind the counter said with a scoured look on his face (no smile) can I help you. He never moved or stood up etc. I then proceed to tell him we are building a new and looking for many things. We were there 20 minutes and we saw 4 people working and not one of them asked if they could help us. No other customers were present that I could see. I did say loud enough to my husband I refuse to spend my money where I'm don't feel welcomed and left the store.

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What a great experience I had with the staff at Palazzo. The majority of my dealings were with the owner, Felipe. Talk about patience and being there for me for every decision. I've never done a re-model of any kind and I had a great experience tearing out my 1/2 bath and replacing with new flooring and vanity from Palazzo. Overall the cost for everything was very comparable to other establishments, yet I was able to pick out exactly what I wanted (custom vs. pre-fab). I'd do business with them again in a heartbeat!

I highly recommend working with Palazzo on your kitchen or bath project. We are in love with our kitchen remodel. The Palazzo team was awesome and Rebeca made our kitchen transformation (and first floor remodel) a dream come true. Every element of the design and project plan was clear, transparent and well thought-out. They stayed on budget and provided the highest quality selections and recommendations for fixtures, cabinets, hardware, stone, tile and materials. The project was delivered on time, with no delays, and they ensured everything was installed with the highest attention to detail and finish.