PAM Health Rehabilitation Hospital of Allen Reviews

My mom was at PAM for 3 weeks and we had a wonderful experience. All the amazing people that worked with her were always very caring and so sweet. They always complimented my moms curly hair. This really helped my family and I calm our nerves after the car accident that put my mom in this situation. My family really appreciated that PAM allowed us to support my mom throughout her stay because other hospitals definitely aren’t as flexible with visitors. They allow one person to stay overnight with the patient and the visiting hours are from 8am-8pm. We always tried to give the staff their space to work and patience because hospitals can get very busy. My mom has moved on to a rehabilitation facility but we will forever appreciate the care we received from PAM Health. Their staff is full of such loving people. Thank you so so much to all the staff that worked with Maria in room 316 ❤️

Probably the best place to take a family member. I worked here for a short period of time, there’s good nurses that love what they do. ( every now and then you get 1 bad nurse) but overall working there as a cna there was a team and that’s something you don’t experience everywhere. The food was good. Rooms were always clean. The housekeepers are friendly. I left bcuz of a patient that did not treat me well and when I stood up for myself I got fired because of it. However, I know for a fact if I had to bring a family member anywhere to get treated, I’m taking them to Pam!

I'm giving this place a 4-star rating because of one reason, the therapists I've worked with, the nurses, and the CNA's. They were on top of their game and pushed me passed my pain threshold. Stephanie, Taylor, Katie, Liz are among those who pushed me and I thank them for that and for what they did. So to you all in therapy, you all deal with a lot and you all deserve a lot more thank you's than what you're given. To the CNA's Monica, Anaya, Angela, Freddie, Nidia, Angela and Crystal...you all were wonderful to work with. You listened to your patients and took the time needed to make things work. Thank you for taking care of me when I really needed you. However, the reason for this review. If you have a Medicare Advantage program, make sure to have a supplement insurance plan on top of it. Also, after three appeals, I was still discharged knowing that I wasn't safe to return home after the case worker, who shall remain nameless, decided to inform me that "she was financially responsible" to corporate and I was given the option to go to a hotel. So now I'm being sent home knowing that I'm not safe to return home. As far as the care goes, I think I had a great team. As far as Administration, NOPE!!!!!!!!!!!!!! Update: do not let the case workers schedule any deliveries of equipment or any oxygen supplies unless it will meet you at your place of residence. The reason why is when they schedule rides for patients it’s usually an ambulance that will take you home and they think it’s ok to fit that much equipment and personal property in the rig. New update: after a second admission I was discharged yesterday to a facility in Pflugerville. I was told by case management that everything was confirmed and that the equipment would be there. By the time we got there I spent 4 hours on a stretcher because of what case management did by not confirming the admission. I was transported back to Kyle and have spent the last 24 hours in the ER, no thanks to the case managers screw up, in severe pain.

Buenas tardes, quiero compartir la experiencia que vivi en PAM clinica de rehabilitacion en el Paso, Tx mi nombre es Maria Burrola estuve ahi por 14 dias, al personal de enfermeria y CNA quiero agradecerles las atenciones asi mismo a las terapeutas Olga Torres y cada una de las de las chicas que me atendieron. sali muy agradecida por el avance que logre en el tiempo de mi estancia.

I'm happy to have chosen warm springs westover hills inpatient rehab. Christus hospital gave me a choice between encompass as I have been there before but this rehab did much much better than they did. I have surgery coming up again and I will be going back. The team is good the nurses help me with my needs.

My dad was at the University Hospital and had a bad experience didn't think he would make complete recovery with his stroke, but this particular rehab helped him, they all did a tremendous amazing job. A great big applaud to them and their admistrator whom seemed to be caring. Over all the team seemed knowledgeable in their jobs with awesome skills and attitudes. 100% good team

The customer service here is outstanding! At home to hospital service was quick and friendly when my dad had a medical problem, their admissions person sent a navigator to come to our house to help us. I highly recommend pam rehab Warm springs for the home to rehab

Such a horrible place I'm an inpatient as of 1-24-2025 please do not send your love one the help for patients is not good the nurse can't speak or understand a person very well I'm not blaming the nurse for anything but I think we should be able to communicate with the patient I am trying to find someone to come get me out of here .Bottom line this place is super horrible .The CEO came seen me promised he would get things changed and it's worse now then before he came saud things would change for me to stay This place isn't here to help there here just for the money

Sonia pedregon very helpful nurses

The care givers were outstanding at this facility from the aids to the doctors to the dietary. Everyone was kind and professional and did everything possible to ensure my stepmom’s progress and recovery

My husband was there for his long term care & all the nurses & the staff's took very good care of him the whole time he was there. The cleanest place & nicest people, they made us feel like family

Everyone was super nice even as my mother was experiencing dementia trouble and calling nurses names and such.Each person stayed professional and helped best as they could

Where do I start. Today was my last day of rehab as I had knee replacement surgery. I will make it as short as possible. I absolutely loved this place. The therapists were simply great to me. Starting off with Marina, Fran, Michelle, Fe, Lenita. I wouldn’t ring the bell that I had finished for fear of crying…..lol! They know their jobs and were super professional. I actually looked forward to going to my sessions mainly Tuesdays and Thursdays. Marina kicked it off as she enrolled me as a new patient and it was on from there. Devin you were so pleasant and nice also and I will NEVER forget PAM.

Posting on.behalf of my husband Mr Billy Allen for his Cna Sonia she is very nice and attentive to our need. Adrian COTA and Olga PTA did a wonderful job as well!

Adrian COTA very good...

Everything was great, everyone helped me with great expertise and treated me well. I will like to thank my therapists Maggie and Josh and my CNA Sonia for all their help.

Wanted to thank the therapist olga,dorian,melissa,griselda they treated me like gold

I would like to compliment both Maggie PTA, and Josh COTA for their patience in working with me after breaking my femur. They worked with me where I was at. They pushed me to do more than I thought I'd be able to do, all the while encouraging me along the way. Can't say it was fun, but it was very beneficial and I appreciate everything they did to help me get better. I'd like to add a shout out to many others at PAM that were beneficial with my care. There were too many to mention all of them but here's a few, CNA's Letty and Manny. They are very professional and respectful. Also like to mention my case worker Jessica. She made sure I had everything I needed to help me improve. Also to Liz who cleaned my room with enthusiasm and professionally. Shout out to Vanessa for her personal touch of bringing me cough drops. Everyone I encountered were very personal, knowledgeable and interested in seeing me improve.

It was nice to work with my therapists Dorian and Griselda. The techs, Phil and Eli her helpful also. They are so kind. Everything was perfect

I just wanted to say how amazing the staff and facilities and staff were to my family members Melissa and Olga were key components in her recovery. Sonia was her CNA and was wonderful. Thank you all so much