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Reviews ( 120 )
Devenia Mhazo
2025.01.24
I called today and they fix my problem with my business equipment today. I am so pleased with the service and professional customer service. I recommend this company a 12 out of 10. My repair was very affordable for the work they did. Rare to find kind techies.😍
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience and that our team was able to assist you efficiently with your business equipment. It's great to know that you found our service both professional and affordable. We always strive to provide the best service possible and it's incredibly rewarding to know that our work made a difference for you. Your recommendation means the world to us! Looking forward to assisting you again in the future.
KING OIUYF (Zeus Lightning Official)
2025.01.24
WORST EXPERIENCE EVER!!!!
I took my laptop here because it wouldn’t charge, and he told me it could be the motherboard, which would cost $800 to fix. He kept going on about the motherboard, making it seem like he wanted me to spend as much money as possible. He kept my laptop for two weeks and then told me it was the charger port, so I left it with him. He said it was fixed, but when I came back, it still wasn’t working. Then he told me he’d replace the battery, so I left it with him for another week.
He texted me saying it was charging, but when I got there and tested it, it still wasn’t charging. I was finally excited to get my laptop back, only for him to tell me I needed to check it myself to see if it was working—which could have easily been done by just seeing if the battery percentage was going up. It just felt like he didn’t want to help me. All he did was throw high prices at me and try to charge me $200 for nothing.
If I could give this guy 0 stars a hundred times over, I would. Most frustrating experience I’ve had in all of 2024. 0 stars.
Hi King,
We reached out to you after your review regarding the $145 payment for the charger port replacement and labor, which we initially provided at no charge. FYI we asked you to get a new charger from anywhere, and keep your mind if we didn’t change the charger port that you should pay for it and you did block when we sent messages this laptop never going to work without the new charger port Unfortunately, both numbers we used were blocked. While we respect your opinion, we kindly ask for fairness in your review, as we believe we did everything possible to assist you, including offering free service even FREE PART!!. If there’s anything further we can do to resolve the matter, please let us know.
Technical Engineering manager.
George@pcproblemsolving.com
111 James Jackson Ave #115, Cary, NC 27513
919-480-7021
www.PCProblemsolving.com
PC Problem Solving.
Mahmudur Rahman
2025.01.23
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience with us. If you ever need any more assistance, feel free to reach out.
rottingmonk20
2025.01.16
Really professional, solved our problem with ease.
Thank you for your wonderful feedback! We're thrilled to hear that our team was able to resolve your issue smoothly. We pride ourselves on providing professional and efficient service, and your satisfaction is our top priority. If you need further assistance or have any more questions, feel free to reach out to us anytime!
Tony M
2025.01.06
Incredible service amazing communication very skilled knowledgeable and friendly. They work diligently to find the problem quickly ordered the parts and completed the repairs very fast. They walk you through the steps what they did show you everything before you leave and respond to your questions very urgently. Highly recommend this service
Thank you so much for your wonderful review! We're thrilled to hear that you found our service incredible and that you appreciated our communication and expertise. It's great to know our team's diligent efforts to quickly diagnose and repair met your expectations. We strive to ensure transparency by walking our clients through each step of the process. We greatly appreciate your recommendation and look forward to serving you again in the future.
Todd Conard
2024.12.23
My review's a bit late. George did a fantastic job resuscitating our failing laptop so we could transfer files from it. He's friendly, skilled, efficient and thorough. He even came to our house after hours to help with an installation question! If you need computer help in the Cary area, then look no further!
Thank you so much for your kind review! We're thrilled to hear that George was able to assist with your laptop and provide you with convenient service. We take pride in being thorough and efficient. If you ever need any more help, please don't hesitate to reach out. We're always here to help with any of your computer needs in the Cary area. Thank you again for choosing PC Problem Solving!
Hong Xu
2024.12.20
I was blinded by all 5-star reviews to send my PC to the PC Problem Solving place for display problem. Instead of fixing the problem, they damaged my motherboard or CPU. Now the CPU light on the motherboard is red. And they charged me two hours service fee for only one hour work!
I will never use this service again.
Dear Hong Xu,
We’re sorry to hear about your experience. To help us investigate and address this matter, we kindly request the following information within 24 hours:
1. Full name
2. Cellphone number
3. Detailed description of the issue when you visit us
4. Date of your visit
5. A screenshot or picture of the physical or electronic receipt we provided you.
Additionally, we would like to clarify that any charges made were for engineering expertise to diagnose and identify the root cause of the issue. If charges were applied, it means our team provided you with information on the faulty part(s) that required replacement, which you may have chosen to handle yourself, get a new PC or via another party. If this was the case, it indicates you were informed of the diagnosis and were in agreement with the charges for our work.
Please provide the requested details to our support number via text
919-480-7021 within 24 hours so we can further investigate and resolve this matter. If we do not hear from you, we may report the review to Google as it does not align with our records.
We are committed to transparency and resolving any genuine concerns. Thank you for your cooperation.
David Jones
2024.11.19
George was quick to respond and offered a lot of options. He came up with a creative work around that is keeping me productive while I wait on my new computer which he researched and found a great deal on. He will be my first call with any of my MacBook Pro issues moving forward.
Hi David,
Thank you, David, for your wonderful review! I’m glad we could come up with a productive solution and find you a great deal on a new computer. It’s always our goal to provide prompt, effective, and creative support for our clients. We look forward to being your first call for any future MacBook Pro or other IT needs!
Best regards,
Technical Engineering Manager
Support@pcproblemsolving.com
111 James Jackson Ave #115, Cary, NC 27513
919-480-7021
www.PCProblemsolving.com
PC Problem Solving
Computer Repair Services & IT Consulting
Sajen Kanske
2024.11.12
Hi Sajen,
Thank you for the 5-star rating, Sajen! We appreciate your support and are glad you had a great experience with us.
Best regards,
Technical Engineering Manager
Support@pcproblemsolving.com
111 James Jackson Ave #115, Cary, NC 27513
919-480-7021
www.PCProblemsolving.com
Computer Repair Services & IT Consulting
Elizabeth Turner
2024.11.12
George helped me with my Microsoft Surface when the keyboard stopped working. He diagnosed the problem, advised me which new keyboard to get and helped me set it up. I highly recommend PC Problem Solving! They are quick to respond and saw me right away.
Hi Elizabeth,
Thank you so much for the kind words, Elizabeth! We’re glad we could assist you with your Microsoft Surface keyboard issue. Our team is dedicated to providing efficient computer repair services and IT support, ensuring your devices are always in top condition. Your recommendation means a lot, and we’re always here for any of your technology and computer repair needs.
Best regards,
Technical Engineering Manager
Support@pcproblemsolving.com
111 James Jackson Ave #115, Cary, NC 27513
919-480-7021
www.PCProblemsolving.com
Computer Repair Services & IT Consulting
Austin
2024.10.28
Great service! George did an awesome job in upgrading my gaming pc in a quick timeframe . Runs a WHOLE lot better now! Definitely recommend coming here for any pc needs.
Hi Austin, thank you so much for your kind words! I’m really glad to hear that your gaming PC is running better and faster now. It was a pleasure working on the upgrade, and I’m happy we could get it done quickly for you. If you ever need anything else or have more PC needs, don’t hesitate to reach out. Enjoy your enhanced gaming experience!
Best regards,
Technical Engineering Manager
Support@pcproblemsolving.com
111 James Jackson Ave #115, Cary, NC 27513
919-480-7021
www.PCProblemsolving.com
Computer Repair Services & IT Consulting
Robbie Underwood
2024.10.24
They did a phenomenal job fixing my computer! I couldn't figure it out as to what was wrong but its up and running now thanks to them!
Hi Robbie,
Thank you, Robbie, for the fantastic review! We’re thrilled to hear that we could help get your computer back up and running smoothly. At PC Problem Solving, we specialize in diagnosing and fixing even the most complex hardware and software issues. Your satisfaction means everything to us, and we’re glad we could exceed your expectations. If you ever need further assistance with repairs, upgrades, or IT solutions, we’re always here to help!
Best regards,
Technical Engineering manager.
Support@pcproblemsolving.com
111 James Jackson Ave #115, Cary, NC 27513
919-480-7021
www.PCProblemsolving.com
Computer Repair services & IT Consulting
Chris F
2024.10.14
My laptop stopped working so I gave PC Problem solving. George was able to get me in right away, fixed the problem, and I was back to work within 30 minutes.
Hi Chris,
Thank you so much for your kind words! I’m really glad we could get your laptop back up and running quickly. If you need anything else, don’t hesitate to reach out. It was a pleasure helping you!
Best regards,
Technical Engineering manager.
Support@pcproblemsolving.com
111 James Jackson Ave #115, Cary, NC 27513
919-480-7021
www.PCProblemsolving.com
PC Problem Solving Computer Repair & IT Services.
Shahanaz Shafiullah Khan
2024.10.09
Amazing work! They helped me fix my PC issues at the price point I could do and I could not recommend them enough!
Hi Shahanaz,
Thank you so much for your kind words! We’re thrilled to hear that you were satisfied with our service and that we could fix your PC issues at a price point that worked for you. It’s always our goal to offer high-quality computer repair services that are both effective and affordable. We appreciate your recommendation and look forward to assisting you with any future IT or computer repair needs.
Best regards,
Technical Engineering Manager
support@pcproblemsolving.com
111 James Jackson Ave #115, Cary, NC 27513
919-480-7021
www.PCProblemsolving.com
PC Problem Solving - Computer Repair Services & IT Consulting
Clayton Kimber
2024.10.09
Reached out to George from half way across the world in order to get a laptop to a company that I had send some prototypes that weren't compatible with the internal IT systems. George took care of me and got the equipment where it needed to be. Thanks!
Hi Clayton,
Thank you for the kind words! It was a pleasure helping you with your laptop and ensuring the IT systems were compatible for the company. At PC Problem Solving, we take pride in providing professional IT support and making sure your tech needs are handled quickly and efficiently, no matter the distance. I’m glad we were able to get your equipment where it needed to be. If you ever need further IT services or assistance with any computer repair or setup needs, don’t hesitate to reach out!
Best regards,
Technical Engineering manager.
Support@pcproblemsolving.com
111 James Jackson Ave #115, Cary, NC 27513
919-480-7021
www.PCProblemsolving.com
PC Problem Solving Computer Repair services & IT Consulting
Darrell Howard
2024.10.09
Very pleased very patient with me and professional service. Excellent service
Hi Darrell,
Thank you so much for your kind words! We’re thrilled that you had a positive experience with our professional service and appreciate your patience. It was a pleasure working with you, and we’re glad you’re pleased with the results. If you ever need help with any IT services or computer repair in the future, feel free to reach out. We’re always here to assist!
Best regards,
PC Problem Solving Team
Technical Engineering manager.
Support@pcproblemsolving.com
111 James Jackson Ave #115, Cary, NC 27513
919-480-7021
www.PCProblemsolving.com
PC Problem Solving Computer Repair & IT Services.
Ryan truskowski
2024.09.25
Great place to get your gaming pc upgraded/fixed for great price
Hi Ryan,
Thank you, Ryan! Thrilled you’re happy with your gaming PC upgrade. We aim to provide top-notch service at competitive prices. Looking forward to your next visit!
Pankaj Sahasrabudhe
2024.09.24
Great service and reliable !Thanks for getting my laptop operational again
Hi Pankaj,
Thank you, for your review! We’re delighted to have restored your laptop to full functionality. At PC Problem Solving, we pride ourselves on delivering reliable and efficient service. If you ever need further assistance with any tech issues or laptop repairs, we’re just a call away!
Wendy Lime
2024.09.20
PC Problem Solving did an excellent job addressing our computer issues. George is highly experienced in IT and quickly identified a plan to deal with our computer. The work was done and computer delivered in the promised timeframe and at a reasonable price. Would not hesitate to use them again and highly recommend.
Hi Wendy,
Thank you so much for your positive review, Wendy! At PC Problem Solving, we pride ourselves on our expertise in addressing computer issues efficiently and delivering reliable IT solutions. We’re glad we could meet your expectations with prompt service and affordable pricing. Your recommendation means a lot to us, and we look forward to serving you again!
Best regards,
Technical Engineering manager.
Support@pcproblemsolving.com
111 James Jackson Ave #115, Cary, NC 27513
919-480-7021
www.PCProblemsolving.com
PC Problem Solving.
Computer Repair services & IT Consulting
Ross Osborn
2024.09.04
Courteous and fast service, very knowledgeable! Great work, will go here again for any further computer work.
Hi Ross,
Thank you so much for your kind words! We’re thrilled to hear you found our service courteous, fast, and knowledgeable. It’s always our goal to provide top-quality computer repair and IT solutions for our customers. We look forward to helping you with any future computer work!
Best regards,
Technical Engineering manager.
Support@pcproblemsolving.com
111 James Jackson Ave #115, Cary, NC 27513
919-480-7021
www.PCProblemsolving.com
PC Problem Solving.
Computer Repair services & IT Consulting