PC Problem Solving Reviews

I had a serious issue with my high-end gaming PC that I bought just six months ago for $5,400. Out of nowhere, it started randomly shutting down and showing blue screens during games. I took it to three different repair shops, and every single one told me the same thing: “Your motherboard is bad. You need a new one. That didn’t sit right with me. The PC was practically new, and replacing the motherboard was a huge expense. I reached out to the company that sold me the PC, hoping they’d help. They told me I could ship it back for repairs, but I’d have to wait a month and pay for shipping both ways—which didn’t make sense for a brand-new machine. Frustrated, I escalated the issue to their sales manager, asking for a refund instead. That’s when they suggested I go to PC Problem Solving. They even agreed to cover the labor and parts if needed, saying these guys were real engineers, not just technicians. I went to PC Problem Solving, and from the moment I walked in, I could tell they were different. Instead of just assuming the problem like the other shops, they asked the right questions, listened carefully, and actually tested my PC instead of jumping straight to the most expensive fix. The next day, they called me and explained the issue—it wasn’t the motherboard at all. They found a faulty power supply, one bad RAM stick, and some software issues that needed fixing. They replaced what was necessary, reinstalled everything properly, and got my PC running smoothly again. No guesswork. No unnecessary expenses. Just real expertise. I didn’t want to leave a review immediately—I wanted to be sure. Now, after three months of flawless performance, I can confidently say PC Problem Solving is the only place I’ll trust for PC repairs. If you’re dealing with PC crashes, blue screens, or random shutdowns, don’t waste time with places that just guess. Go to PC Problem Solving first. They actually know what they’re doing.

Called about my pc not booting to windows after installing new motherboard. George was very helpful and told me the problem just a few hours after dropping off my PC. George suggested I replace my motherboard and all the parts I got from the bundle I got. He did not force me to buy anything he thought I didn't need or force me to spend large amounts of money to replace the parts through him instead of returning them to microcenter. George was always friendly and very helpful, if I need to come back for any reason I will be back here

George and his office manager gave me the best IT service and repair I’ve had in literally decades. I cannot praise them enough. George’s vast knowledge of design, production and corporate sales strategies for electronics of all types is invaluable.

I called today and they fix my problem with my business equipment today. I am so pleased with the service and professional customer service. I recommend this company a 12 out of 10. My repair was very affordable for the work they did. Rare to find kind techies.😍

WORST EXPERIENCE EVER!!!! I took my laptop here because it wouldn’t charge, and he told me it could be the motherboard, which would cost $800 to fix. He kept going on about the motherboard, making it seem like he wanted me to spend as much money as possible. He kept my laptop for two weeks and then told me it was the charger port, so I left it with him. He said it was fixed, but when I came back, it still wasn’t working. Then he told me he’d replace the battery, so I left it with him for another week. He texted me saying it was charging, but when I got there and tested it, it still wasn’t charging. I was finally excited to get my laptop back, only for him to tell me I needed to check it myself to see if it was working—which could have easily been done by just seeing if the battery percentage was going up. It just felt like he didn’t want to help me. All he did was throw high prices at me and try to charge me $200 for nothing. If I could give this guy 0 stars a hundred times over, I would. Most frustrating experience I’ve had in all of 2024. 0 stars.

Really professional, solved our problem with ease.

Incredible service amazing communication very skilled knowledgeable and friendly. They work diligently to find the problem quickly ordered the parts and completed the repairs very fast. They walk you through the steps what they did show you everything before you leave and respond to your questions very urgently. Highly recommend this service

My review's a bit late. George did a fantastic job resuscitating our failing laptop so we could transfer files from it. He's friendly, skilled, efficient and thorough. He even came to our house after hours to help with an installation question! If you need computer help in the Cary area, then look no further!

I was blinded by all 5-star reviews to send my PC to the PC Problem Solving place for display problem. Instead of fixing the problem, they damaged my motherboard or CPU. Now the CPU light on the motherboard is red. And they charged me two hours service fee for only one hour work! I will never use this service again.

George was quick to respond and offered a lot of options. He came up with a creative work around that is keeping me productive while I wait on my new computer which he researched and found a great deal on. He will be my first call with any of my MacBook Pro issues moving forward.

George helped me with my Microsoft Surface when the keyboard stopped working. He diagnosed the problem, advised me which new keyboard to get and helped me set it up. I highly recommend PC Problem Solving! They are quick to respond and saw me right away.

Great service! George did an awesome job in upgrading my gaming pc in a quick timeframe . Runs a WHOLE lot better now! Definitely recommend coming here for any pc needs.

They did a phenomenal job fixing my computer! I couldn't figure it out as to what was wrong but its up and running now thanks to them!

My laptop stopped working so I gave PC Problem solving. George was able to get me in right away, fixed the problem, and I was back to work within 30 minutes.

Amazing work! They helped me fix my PC issues at the price point I could do and I could not recommend them enough!

Reached out to George from half way across the world in order to get a laptop to a company that I had send some prototypes that weren't compatible with the internal IT systems. George took care of me and got the equipment where it needed to be. Thanks!

Very pleased very patient with me and professional service. Excellent service

Great place to get your gaming pc upgraded/fixed for great price