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Reviews ( 37 )
Martin Garcia
2024.10.11
Took the time to explain what was needed and what was happening along the way. I appreciate the hard work and taking the time to do the job right the first time.
Steve Free
2024.09.23
Jack has done great work for me and my company. I recommend him for any work you may need on your home or business.
Ann White
2024.09.22
Great professional job for a reasonable price.
Natalie Levine
2024.09.20
We are so thankful for Jack! He replaced two of our doors and rehung/fixed one. He is very friendly and does fantastic work!! We loved his attention to detail! I strongly recommend him for any door needs!!
James Flair
2024.09.18
Jack was responsive and did good work.
Reply from Pro Door Repair
2024.09.19
Hi James thanks so much for you review. We appreciate you
Dave Bloom
2024.09.17
Jack does quality work and gives great advice. He knows what he's doing and his work shows it.
Reply from Pro Door Repair
2024.09.19
Hi Dave Thank you for this amazing review. We appreciate you
Vern Dogg
2024.09.17
Excellent service. Very professional. Was honest with everything had my repair and install complete very quickly! Will use again!
Reply from Pro Door Repair
2020.02.15
Thank you for a great review.
Jennifer Chamy
2024.09.17
Jack at Pro Door was amazing! Start to finish. An ethical, efficient, highly-skilled technician. Pro Door has helped us twice now, and we will use them again. Highly recommend!!
Reply from Pro Door Repair
2024.09.17
Hi Jennifer, We appreciate you so much for letting us know how we are doing. Have an awesome day!
Michael atchley
2024.09.17
They were able to fix our rear patio door vs trying to sell us a new one. Repair job was top notch and it should last us until we are ready to purchase a new sliding door system. Thank you Jack!
Reply from Pro Door Repair
2024.09.17
Hi Michael,
Thank you for giving us such a great review. We are so happy we were able to get everything done for you. It was our pleasure Thanks again.
Michael Horvath
2024.09.17
Superior craftsmanship and professional communication skills. Excellent job!!!! Thank you
Reply from Pro Door Repair
2024.09.17
Hi Michael, Thanks so much for your amazing review. We appreciate you.
Brian Keller
2022.03.23
Knows what he is doing and does it well. Will hire again if I ever need to.
Reply from Pro Door Repair
2022.03.23
Thank you Brian we appreciate you and are happy you called us.
Kenneth Levin
2022.03.22
No one in the Metroplex has as much experience, or skill in door repairs and replacements. Always on time, fair pricing and overall excellent quality work. Will not hesitate to recommend. Jack just finished two door repairs and one door replacement, wouldn’t go anywhere else in the future!
Reply from Pro Door Repair
2022.03.30
Hi Kenneth, Thank you so much. We appreciate your review and appreciate you trusting us with your door repair work. Have a great evening.
Jules Marling
2022.02.15
Nobody in DFW knows more about how to repair and properly install doors than Pro Door Repair. Jack, the owner, is an amazing guy with decades of experience and he can diagnose problems and find solutions quickly. We hired Pro-door to fix some battered doors that were poorly hung and they did an amazing job bringing them back to life. They were prompt, told us exactly what to expect, and then did an extremely professional job. It was really a pleasure working with someone so knowledgeable and courteous. I cannot recommend these folks enough.
Reply from Pro Door Repair
2022.03.30
Hi Jules, Thank you for leaving such an awesome review. We appreciate you.
grace broekhuizen
2021.09.12
My sliding patio door was well installed. Not the scratch in the glass at eye level Called many times and no response.
They gave me for the installation many dates and then canceled the appointment. My biggest complain is that I was left with a deep scratch in the glass at eye level.
Reply from Pro Door Repair
2021.09.27
We changed the installation date due to the rain. We don't do installs in the rain. The door did not have a scratch in the glass when we left. We always take pictures of our work as we complete each job. Just so we can verify our tech's quality of work. We are not sure what happened with Ms Grace. She seemed like she was struggling at the time we came out. We sincerely hope she was able to resolve the issue with the scratch. As always, we strive for quality and customer satisfaction. In this case, we have exhausted resolutions for this customer. Providing proof of our work is our best resolution. We hope everything works out well for her.
Stefan Renteria
2021.08.27
Jack did great work for us! He had custom French doors made in a couple weeks and installed them as soon as they were ready. He and his crew were very accommodating and cleaned up before he left.
I would recommend him to anyone in the future.
Reply from Pro Door Repair
2021.09.27
Thank you Stefan! We appreciate you.
KR BR
2021.08.26
I hired them to replace a door and all the frame. On install I got the wrong door but they installed it anyway since it would have take them a week to replace it. I got a one glass lite but ordered a 15 lite. 1 glass lite seem to be the more popular choice. The door and frame was installed all by one installer. Since the install, the rot free door and frame held up to many rains since then.
Reply from Pro Door Repair
2021.09.23
Thank you so much for your review
John Nguyen
2021.08.26
Great knowledge of doors. Easy to schedule and work was done on time. Very punctual and professional.
Reply from Pro Door Repair
2021.09.23
Thank you so much
Eli Tabaria
2021.08.16
From beginning to end this was a terrible experience. Over $700 for a shoddy job and after I told the owner that I was unhappy and the door they “fixed” was still not working he threatened to put a lien on my house if I didn’t pay him that day. Just an all around terrible company and no interest in customer service. I would seriously avoid this company.
I see they have replied to negative reviews in the past on google. If they would like I can post videos of the work before and after for everyone to see. The doors they worked on both now don’t close!
Also they told me it would be $100 per hour and they don’t up charge supplies, take a look at my invoice! I could have bought the supplies they used at Home Depot for less than $50.
Reply from Pro Door Repair
2021.09.27
Pro Door Repair
9099 Creede Trail
Ft Worth,Tx 76118
Invoice
Rep
Jack
Item
Description
Amount
door repair
installed new sill and sweep one door, Installed new style weatherstripping on 1 door, adjusted 1 door so it wood lock and latch, Installed a security strike plate on 1 door,
Labor ; 4.5 hours @ $110.00 Hr= $495.00 Trip Fee; $75.00
Supplies
;Sill $45.00
Sweep $21.00
Sealant $9.50
Weatherstripping $24.00
H.D strike plate $14.00
Custom milled stop for the weatherstripping $75.00
Fasteners $15.00
Inventory stocking fee $20.00
Total; $793.50
495.00
75.00
45.00
21.00
9.50
24.00
14.00
75.00
15.00
20.00
Balance Due $793.50
Phone # E-mail Web Site
817-793-7625
prodoorrepair@outlook.com
www.pdrdoors.net
Customer
Eli Tabaria 7110 Claren Ct.
Dallas, Texas 75252
(972) 989-4928
Date; 07/29/2021
this is the invoice for the job. They told the tech that the work was good and he understands that the door will be tight to close due to the new style of weatherstripping we installed and the new style sill and sweep. The door actually needed to be replaced and we expressed that to the customer. At the time, they could not afford to do the work necessary to make it a completely satisfactory job. We have offered to come out and replace the door when they are able to have the work done.
Joseph Miller
2021.06.07
As far as door replacement/repair service, I do not have a review, since I did not get that fair.
I submitted a request 2 weeks ago to get someone to come out and look at my doors to get measurements to replace most of the doors in my home, and received a call back the next morning. Nice lady to speak to, had good information for expectations, sounded knowledgeable. Our phone call was interrupted by me getting a call for work, and I asked the lady if I could get a call back in 30 minutes to schedule someone for this past weekend. Never got a call back. I tried to call back, myself, multiple times throughout the day, nothing. Called on different days, nothing. Left a few voice mails, nothing.
Sounded like they would be great, but have been impossible to get a hold of.
Reply from Pro Door Repair
2021.06.08
Mr. Miller,
Barbara here with Prodoor. I just wanted to respond and let you and all our customers know that we lost a dear brother in law May 30 suddenly. The funeral was in Houston. I tried calling everyone and letting them know the situation. I am terribly sorry if you got overlooked. I assure you it was not intentionally. We are headed back as we speak to try and get everyone taken care of. If you still need our services please let me know. Again please accept our sincere apology.
Junuh
2021.03.06
Excellent service, Quality work from a honest man.
Reply from Pro Door Repair
2021.03.07
Hi Junuh, Thank you so much for your review. We appreciate you calling Pro Door Repair.