Prestige Collection Reviews

Great speedy service on collection, great car as per description and simple return process and lift back to terminal 3.

The Hertz Dream collection moved to the Prestige Collection in partnership with Europcar at Heathrow. Really good service when picking up and dropping off. Range Rover Sport great for the West Country.

Best rental experience ever. I would come back again for another ride, huge variety of options here. So if you are looking for a a luxury car rental, Prestige Collection is the best choice for you.

We rented 3 V Class's for a client event, through Prestige's Heathrow branch. 2 of the 3 cars were still dirty inside with litter and soiled carpets, as well as numerous scuff and scratch marks both inside and out. There was nothing premium about these vehicles, aside from the price. Return day was a Sunday, and despite them advertising they are open 24hr at their Heathrow branch, there is no-one to meet the cars, and as such, no check-in form could be signed off by our drivers. The vehicle in question had a bubble in the tyre but because there was no other damage, the driver did not take any pictures. There was no communication from Prestige until 4 days later, when we received two invoices. One for 2 new tyres, and another for £1,268.58 to 'repair new damage' on the car. That new damage (which was not caused by us) was a mark above a wheel arch. See images attached of both the proposed damage, and their invoice to fix it, which is clearly grossly inflated and elements of which have no reference to the damage itself. It is clear to us that this damage was caused once the car was returned. Yet because the driver did not take a picture of every wheel arch, and because Prestige did not have a staff member to compete the check-in of the car, we have been charged £1,268.58 which is absurd. I will say that we had used this company before, and their service was good. But this latest experience was an utter disgrace and clearly highlights the attempted opportunism of this company branch. It is a lesson in how not to treat a returning customer. It is a stain on their reputation and we will certainly not be using them again.

very nice new car . very easy pick up in city area and return at the airport went smooth.

I dealt with Sumit, he was very helpful and very accommodating. 5 star service, highly recommended and will definitely use them again, thank you Sumit.

Renting with Prestige collection was the best car renting experience I have ever had. They were extremely helpful in the initial start up of the rental and seamless at the end. I shall definitely be renting again from there in the future.

Was looking for a high end car for a graduation for my daughter and searched Luxury car rental London and Prestige Collection came up in Bayswater. They were amazing not only did i get the car I booked Range Rover they even ensured I got the colour I wanted

Brilliant cars. Faultless service. The staff were accommodating to my travel needs (I was travelling from Australia) and took the time to show me all the cars in their showroom.

Wasn’t bad For a last min booking went good from start to the end/was quick and easy

Very professional and efficient car hire company. Have rented a few times and would highly recommend. Aravinda is a legend and definitely a asset to the organisation. Process was seamless from pick up to return.

Best collection of luxury and supercars in the country. The team even arranged for collection and delivery to my address. Will definitely be back again soon.

Great cars excellent service I rent a Mercedes SL43 and the car was delivered to my address and picked up at the end. everything went smooth with a smile

Dear Hertz Prestige Team, I am writing to express my sincere appreciation for the exceptional service I received during my recent car rental experience with Hertz Prestige. From the moment I arrived until the end of my rental period, the service was truly outstanding. Sumit, Jeremy, and Alex went above and beyond to ensure that my rental experience was smooth and enjoyable. Their professionalism, attention to detail, and willingness to assist made a significant difference in my overall satisfaction with Hertz Prestige. I would like to commend Sumit, Jeremy, and Alex for their outstanding customer service skills. Their dedication and helpfulness reflect positively on Hertz Prestige as a whole. It is clear that they take pride in their work and strive to provide the best possible experience for customers like myself. Thank you once again for the excellent service provided by your team. I will not hesitate to recommend Hertz Prestige to friends and family based on the exceptional service I received. I would like to say a special thank you to Sumit who provided an excellent service from the moment I called to book the Porsche 911 Turbo S for my brothers wedding. He went above and beyond and even showed pictures of the vehicle before collecting. I found this part of service truely amazing and helps a customer with the decision to book. He is an asset to Hertz prestige. Thank you. Warm regards, Naz khan

It is not recommended to hire the car. Please choose other companies