REAL BUSINESS APPLICATIONS LTD Reviews

We operate a Calor Gas distribution and retail business, John Stayte Services, from six depots in Gloucestershire and North Somerset. We have used the RBA system since its conception in the 1990's and have found it the perfect tool for our computer business needs. It is a full accounting package with the ability to operate additional sites in real time. Our distribution business is fully integrated with the retail business and even allows data imports from our ancillary businesses, such as filling stations, that use an alternative system. The RBA system has adapted and modernised with the growth of our business; the perfect retail system for business.

RBA have provided our EPOS system since 2016. We could not imagine running our business today without it. The efficiency it provides for our business is critical to its sustainability in these tough times for High Street retailers. By using the sales data generated we have been able to maximise our stockturn whilst minimising our stock. We have also managed to reduce our payroll through freeing up staff time to focus on serving customers rather than processing stock through for example, the RBA handheld app. Ordering is simple and effective utilising the EDI integration capabilities with many of our key suppliers. The RBA integration with NearSt has allowed us to create an online presence without any of the costs associated with a dedicated website. Customers searching for products locally can easily see the products we stock on our Google page with no manual input required by us. This is proving invaluable in attracting customers to our store who would have previously purchased from our competitors or online. We would certainly recommend RBA to any retailer looking for a highly capable system backed up with personal support from a friendly team.

Extra Gas is renowned as one of the leading suppliers of LPG in the North West We have been using the RBA system for 20+ years. Perfect for the ever changing and challenging LPG distribution market, both retail and wholesale. Meets our needs for stock control, ADR distribution, credit and purchase ledger control, marketing and business reports. Best of all user friendly and provided with a good service support/backup.

We have been using the Retailer software for a number of year's now and it has been a great addition to our business by helping us to stream line our ordering and booking in processes, along with general stock management . The knowledgeable team at RBA are always on hand to help with any problems and are always quick to respond.

I have been with RBA now for 14yrs working with Retailer , I find the system itself very effective and efficient from an operating point of view . Promotional tools and analysing from a retailing perspective are excellent , support functions are instant and the team are always proactive when it comes to developments to enhance the system . It was great when I was a one store operation and now that we are multi-branch the transition was seamless , highly recommended epos system.

Choosing RBA was a no brainer for us after already rolling it out in another company, building out on their EPOS system which already has more features than the glut of run of the mill systems out their RBA were able to deliver these in a modular way allowing us to tailor the system to our needs, added to this as others can testify RBA are very receptive to suggestions and improvements allowing more scope to better tailor their system to your requirements, using their modular approach this gave us the tools to manage job booking, account management and invoicing, and the ability for field engineers to work from tablets, and later down the line we can simply bolt on a website store saving us from doing the same work twice and running two separate systems, at the other company it only took a couple of weeks to go from concept to live website because the backend was already in place with RBA.

RBA provide systems to almost 100 of our Independent Retail Store customers with enhanced stock and ordering functionality. Our retailers can easily place replenishment orders based on sales history, stock and re-order levels and we provide order acknowledgments confirming stock availability and allowing them to automatically book in stock from deliveries. The automatic stock files also ensure our entire 18,000 product range and current pricing including promotions are readily available to our retailers. This is a considerable time saving for both Home Hardware and our Independent Customers. Virtually all our products can be purchased in single units so Retailers simply take the stock they require to replenish their shelves; therefore there is no need for a stock room.

Havards is the UK's 1st Community owned hardware store. The inherited Epos was causing problems. After a detailed search and comparison of over 8 EPOS and inventory management which included site visits of the short list, systems RBA came out No 1. We've not looked back since and are heading towards maximum automation as we adopt more and more of the RBA facilities, we've already seen reduced human error with the supplier edi interfaces and greater accuracy on stock valuation with auto updates to costs. RBA as a partner has lived up to an excelled expectations. We're delighted with the system, the staff and the results we're getting.

RBA has been a pivotal part of our business for the past 16 years, consistently delivering high-quality custom software integration services. Steve and his team have expertly handled various elements of our integration needs, including app development, robotic storage solution integration and courier integration, plus more! Their tailored software solutions have significantly improved our operations, providing seamless functionality and enhanced efficiency. As Axus Decor, a leading supplier of brushes, rollers, and accessories to the decorating industry, we require sophisticated and reliable systems to manage our extensive inventory, streamline our supply chain, and ensure timely deliveries to our clients. Our journey began as a grassroots merchanting business under Designer Colours, a paint merchant. Over the years, RBA has supported us through every phase of our growth. Now, having integrated various parts of our distribution centre, Axus Decor, under the same software system, we are experiencing a seamless operation. This unified approach has brought together our retail and distribution processes, ensuring a smooth and efficient workflow across all aspects of our business. The level of service at RBA is exceptional. While we have occasionally encountered software bugs, the team consistently responds promptly and resolves issues quickly, ensuring minimal disruption to our operations. Their dedication to customer satisfaction is evident in their swift and effective support. One of the most impressive aspects of working with RBA is their willingness to tackle any challenge. No matter how complex our requirements, they approach every project with confidence and expertise, delivering solutions that perfectly meet our needs. Moreover, the software package offered by RBA natively, without integration, is also very powerful. Its standalone capabilities provide robust features and functionalities that significantly enhance our day-to-day operations. Having worked with RBA for 16 years, we can confidently say they stand out for their custom software integration capabilities, exceptional service, and unwavering commitment to solving challenges. We highly recommend them to any business seeking innovative and reliable software solutions. Five stars well deserved!

When we moved over to RBA quite a few number of years ago now we have never looked back, all I can say is we have always had fantastic service on site and over the phone and without there Epos system the company would not run as smooth as it does. Can’t thank them enough.

We moved to RBA in 2018 and have since rolled their full system across our business due to it's ease of use. They are always there on the end of the phone to answer a question, and will try and make software changes to suit our business needs. They regularly make updates and look to improve their system and are very helpful with any hardware problems we run into. Since making the move to RBA we have a smoother and easier epos and accounting system which has helped us increase our business. Keep up the good work!

We have been using RBA for around 10 years now, I like the fact that there is always somebody on the end of the phone to help with any questions no matter how large or simple. I find the system Retailer to be very well priced compared to others when I have priced up similar systems elsewhere. The system is really well suited to me as a hardware/homeware store. RBA are small enough to care and cater for any niche requirements I have had in the past. Keep up the great work!