Verified Company
Daniel & his team were timely and excellent to deal with.
I had a pretty old HDD with a faulty power chip/supply - caused by me (expensive mistake!)
Had a lot of family photos and documents and with no backup we decided to go with Recovery Squad due to their high rating.
Very professional and prompt. Time to make backups...
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Amazing service at every step. Simple to navigate website, easy drop off and pick up, fast turn around, detailed communication each step of the way, clear explanation of the cost and simple payment procedure. And of course above and beyond recovery. I knew my hard drive was on its last legs since its over a decade old, and I wasn't expecting to be able to get all my data, but they managed it and I couldn't be happier
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Spent close to $3000 but was unable to recover data from damaged hard drives. Long process with updates only provided when prompted. Paid almost $1000 for fast track service which was a waste considering the process took over a month and then ultimately unsuccessful.
Reply from www.recoverysquad.com.au
2025.11.21
Thanks for honest feedback. We completely understand your disappointment and appreciate your honest approach . We also fully understand the importance of data to all clients, whether it is critical business data or simply some holiday photos.
In the recovery process, we provided all progress update and dedicate significant time and efforts to prioritise your recovery case . Unfortunately, not every recovery cases can be successful. It is a misconception to expect a 100% success rate in data recovery. In extreme cases, data cannot be recovered due to the physical condition of the media.
Regarding the emergency assessment fee you paid, this covered highest priority recovery , including after hours and weekend work by our engineers, to achieve results ASAP . Some factors , such as the availability of donor parts can affect timing. In your case, compatible spare parts were rare and had to be ordered internationally, which naturally extended the recovery timeline.
We believe it is a bit unfair to call the effort, expertise, and resources applied to a challenging recovery case as a waste of time or money. No recovery service can guarantee a successful outcome when a drive is physically damaged, and this is further complicated when part of a RAID array.
We provided clear explanations of recovery process and maintained close communication, fully aware of the critical situation of your data. Despite all efforts, some cases like yours simply beyond recovery as circumstances are outside anyone’s control.
We hope this experience encourages you to setup a reliable backup system to prevent similar disaster in the future.
We wish you all the best moving forward.
In the recovery process, we provided all progress update and dedicate significant time and efforts to prioritise your recovery case . Unfortunately, not every recovery cases can be successful. It is a misconception to expect a 100% success rate in data recovery. In extreme cases, data cannot be recovered due to the physical condition of the media.
Regarding the emergency assessment fee you paid, this covered highest priority recovery , including after hours and weekend work by our engineers, to achieve results ASAP . Some factors , such as the availability of donor parts can affect timing. In your case, compatible spare parts were rare and had to be ordered internationally, which naturally extended the recovery timeline.
We believe it is a bit unfair to call the effort, expertise, and resources applied to a challenging recovery case as a waste of time or money. No recovery service can guarantee a successful outcome when a drive is physically damaged, and this is further complicated when part of a RAID array.
We provided clear explanations of recovery process and maintained close communication, fully aware of the critical situation of your data. Despite all efforts, some cases like yours simply beyond recovery as circumstances are outside anyone’s control.
We hope this experience encourages you to setup a reliable backup system to prevent similar disaster in the future.
We wish you all the best moving forward.
Daniel successfully recovered lost data from my swann cctv harddrive. Great communication about the process and fast return. highly recommended
Reply from www.recoverysquad.com.au
2025.11.20
We're delighted to hear about your positive experience with Recovery Squad Team! It's wonderful to know that we could help recover your CCTV. Thank you for your kind words and recommendation. If you ever need assistance in the future, please don't hesitate to reach out.
I had 1 faulty external hard drive that I was told couldn’t be recovered by a couple of tech shops. After contacting Recovery Squad and giving this team a go, they exceeded my expectation, fully recovered all data within a few days, fantastic service, reasonable price and most importantly excellent result.
Reply from www.recoverysquad.com.au
2025.11.20
Thank you so much for your wonderful review! We’re absolutely thrilled to hear about your positive experience.
We truly put our heart into every recovery project and takes great pride in leaving no stone unturned. Thanks for trusting us with your files!
We truly put our heart into every recovery project and takes great pride in leaving no stone unturned. Thanks for trusting us with your files!
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Efficient and effective service - I recovered all my archived photos of the kids growing up - thank goodness!
Reply from www.recoverysquad.com.au
2025.11.20
We are incredibly grateful that you took the time to leave us a 5-star review with a full explanation of your case. We are over the moon about the success of this recovery in a timely manner. We take pride in knowing that our customers are happy with our level of customer service and response time. We hope you have a great day!
Not the outcome I'd hoped for in the end but the team tried hard to assist and attempted a number of recovery methods and kept me up to date with their efforts. Good communication and transparency 👍
Reply from www.recoverysquad.com.au
2025.11.20
Thanks for your time to review our business , customer satisfaction means a lot to our business , feel free to contact us if you need any assistance any time .
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