Safeguard Roofing Inc Reviews

Thank you so much for the 5-star review! We're glad to hear the job was completed on time and that our team made the experience a positive one. We truly appreciate your kind words and support — it was a pleasure working with you!

Safeguard Roofing
https://www.SafeguardRoofing.net
📞 954-944-9400

Thank you so much for the 5-star review, Monica! We truly appreciate your support. From all of us at Safeguard Roofing, we’re glad to know you had a great experience. If you ever need anything, feel free to reach out.

Safeguard Roofing
https://www.SafeguardRoofing.net
📞 954-944-9400

After our phone conversation, you informed us that you loved your roof and you were very happy. The roof passed all municipality inspections. Your account became past due and the tile suppliers placed a lien on your property. This was due to your negligence of not following through with your financial company and signing all the necessary final documents for your project to be funded. This lien unfortunately had caused an even greater delay with the financial company and closing out the books and activating your warranty. This is the only plausible turn of events where there could be ill feelings and it wasn't part of Safeguard Roofing’s doing.

Dear Mr Gaballa,

Here at Safeguard Roofing we take pride in our transparent, ethical approach and our commitment to upholding industry standards. We are disappointed to read your claims, as they do not accurately reflect our conduct or the steps we have taken to meet the requirements for your project.

To clarify, the issues you’ve raised regarding the hot mop system which is mandated by the Town of Jupiter's specific building codes for properties located near the water, which require additional engineering approval. When we submitted your re-roofing permit, the Town requested verification that the hot mop method met elevated code standards due to your property’s location. We consulted an engineer for this purpose, but they were unable to approve the hot mop process for your roof given the site conditions and code requirements.

At Safeguard Roofing, we strictly follow the Florida Building Code (FBC) and municipal regulations. As a certified roofing contractor, we cannot alter these codes to fit a specific request, nor can anyone bypass these City requirements. The City's permit standards and approvals are mandatory, and are mandated safety measures. The same permit standards and approvals will be required by the Town, with no way around these mandated safety measures.

Allow me to share a clear timeline of events to provide transparency on our process:

April 15, 2024:
We received your signed contract.

May 30, 2024:
Following HOA approval, we ordered your requested tiles.

June 17, 2024:
Your re-roofing permit was submitted to the Town, per our standard process.

July 8, 2024:
We informed you of the Town’s requirement for additional engineering verification. Our hired engineer, however, determined that a hot mop system would not meet the necessary standards.

July 26, 2024:
We finalized the approved permit with the Polyglass Polystick System as per code, and all materials were ready to proceed.

During our discussions, we presented you with options that met both safety and Town requirements, including honoring the original price for the Polyglass Polystick System and/or offering a premium commercial-grade hot mop method as an alternative, but at a different price, which you found unfavorable.

Unfortunately, after we obtained the necessary permits and were ready to begin, you chose to cancel the project. As per Florida law and your signed contract, cancellations can only be made within three business days of signing, and your decision to cancel came well after this period. Please note that even if alternative methods were considered, the same city requirements would still apply.

Our goal is to ensure a successful, code-compliant roofing project for every client. We hope this explanation clarifies our actions, which were always in line with both ethical practices and Florida’s building regulations. If you would like to discuss further, we are here to address any remaining concerns.

Thank you,
Safeguard Roofing

Hi Lon,
Thank you so much for your thoughtful review and for choosing Safeguard Roofing for your roof replacement after evaluating multiple Roofing Quotes. We're thrilled to hear that our crew provided respectful, quality service and kept things tidy throughout the project.

We sincerely apologize for the occasional lack of notification when our roofing technicians arrived. We understand how important this is, especially in a gated community, and we’ll work on improving communication moving forward. Your feedback is invaluable in helping us make things better, so thank you for sharing it.

Our Roofing team is so glad to know they could ensure your satisfaction! As you mentioned, roofing construction jobs can sometimes be unpredictable, but we always strive to leave our customers happy. Your kind words and trust mean a lot to us, especially here in South Florida where quality can be hard to find.

If any of your neighbors are considering a new roof Installation, please don’t hesitate to contact us. We’d love to help, and we’ll make it worth your time! Thank you again for your recommendation, we truly appreciate your business.

Best regards,
Safeguard Roofing