%title%
%offer%
Reviews ( 5244 )
2024.12.21
2024.12.21
| United Kingdom
Wouldn’t come again
You are packed in like sardines can not move and you are on long tables so can not talk to everyone
Charlie Crane
2024.12.19
Awful experience.
Looks very fancy but the actual rooms are in a complex and not within the building you see pictured. Comfy beds but black mold in bathroom and air vents so full of dust bunnies they hardly work.
Disgusting.
The food has been worse. First night the meal was basic, bland and pinkish chicken.
Second night ordered trout pate.. I was given just pate, no bread or anything required to actually eat pate.
To top it off I am currently violently vomiting regularly as the pate has clearly given me food poisoning.
Great place for a venue or business meeting, but awful staying experience.
Trip type
Business
Dear Charlie, thank you for your review. I have emailed you about this to fully understand what has happened with your suspected food poisoning case. Once we have the full information we can assist you with this. Kind regards
Vanessa
2024.12.19
Verified
Nice a hotel & beautiful area
☺ The property is lovely, staff were lovely very helpful. It’s clean. Beautiful area & close to my sister who had just lost her husband.
☹ We had an accessible room, it had a wet room. As the hotel has a lot of stairs & large foot print. We were unable to walk through.
We were advised to park at the back were maintenance are, it has a pathway but not perfect.
Think it could be a better area to park, I needed a lot of help from family getting Mum in & out.
We then drove around to the other side to get to the restaurant.
Karen
2024.12.18
Verified
Wonderful
Gwen
2024.12.18
Verified
Very Good
Victoria
2024.12.16
Verified
Very Good
Michael
2024.12.16
Verified
Very nice
☺ Quite quiet
Jo
2024.12.16
Verified
Exceptional
Marie
2024.12.16
Verified
Very Good
Alex
2024.12.16
Verified
Exceptional
Nathalie Larcombe
2024.12.15
Stayed here for a weeks residential course for work. Lovely location. Staff super friendly and helpful. Food was really good and plenty of it. Gym and spa area small.
Trip type
Business
Solo
Dear Nathalie, thank you for your lovely review and feedback. Kind regards, Adam.
Ashton
2024.12.15
Verified
Really brilliant party, but the quality wasn't quite there to justify the price.
☺ Location was great. Bed was very comfy and had good choice of pillows. Wall sockets had USB slots which was really handy, and was nice to have control of the lights from in the bed.
Was great to have lots of smaller function rooms, and they had several Christmas parties at once.
Breakfast was OK, would have preferred the bacon and sausages to be a bit more cooked, hash browns were banging though.
☹ Wanted to have a bath but couldn't because the bath was far too small.
We were packed in like sardines for dinner. Couldn't push my chair back to stand up because of the person behind. The dance floor was also designed for about half the number of guests that wanted to go on it.
Stuart Proctor
2024.12.13
Spot on venue, clean room, good food and helpful staff
Trip type
Business
Solo
Dear Stuart, thank you for your lovely review and feedback. I am very happy to see you have had a great stay with us and we look forward to seeing you again very soon. Kind regards, Adam.
Claire Holland
2024.12.13
Great value and service and really comfy bed
Dear Claire, thank you for sharing your lovely feedback and review regarding your last stay. I am very happy to read you have had a great stay. Kind regards, Adam.
Ben M
2024.12.13
Just spent 2 weeks here on a course, the staff are really friendly and helpful, rooms are simple and clean, food was plentiful and good as well, absolutely no complaints from me.
Trip type
Business
Solo
Dear Ben, thank you for your lovely review and feedback. I am very happy to read that you had a great stay with us during your event. We hope to welcome you back very soon. Kind regards, Adam.
Gareth
2024.12.13
Verified
Not worth the money
☺ Next to Brampton Halt
☹ Room was unclean and tired. Had to call for a remote for the tv
Dear Gareth, thank you for your feedback. I am sorry to hear that the room was not clean to our normal high standard. This is something our team will be looking into with our housekeeping team. Kind regards
Kelly
2024.12.11
Verified
Good
☺ Breakfast was very nice , can’t fault this
☹ The food for the party on the night was absolutely vile. Cold food. Undercooked food , and dessert was simply disgusting.
The breakfast was really nice! If you’re going to cater for big groups of parties you really need to get the food right.
Dear Kelly, thank you for your feedback. I am sorry to hear this about the food at the Christmas party as we have had some many positive feedback from this night. However, I will speak with our team to fully understand what happened on that night. Kind regards,
Anne
2024.12.10
Verified
Not worth the cost of the room.
☺ Very friendly staff. Breakfast buffet was very good. Great location for total peace and quiet.
☹ Having booked a superior room for that added birthday treat, no bathrobes were provided. The complimentary room snacks, tea and coffee making facilities were not replenished at all during our stay. There was a bottle of shower wash/shampoo and a bottle of handwash.... but not even a glass in the bathroom for use when cleaning your teeth! When we did bring a glass to the room for this use it was then removed by the room attendant. To be honest 2 bags of popcorn, 2 small bags of crisp type snacks and 2 mini cans of pop really was not worth the extra money spent on a superior room for a 3 night stay. I have had so much more provided and replenished from other hotel superior rooms.
Dear Anne, thank you for your feedback. I am sorry to hear about your stay. With our superior rooms as mentioned on check-in, we do offer more superior items if you request them. I am sorry that this was not done during your stay and I will speak with our team to ensure this is made clearer. Bathroom indeed should be included in the room rate, this is something I will feedback to our housekeeping team. Kind regards
Teresa
2024.12.10
Verified
Good hotel, good food.
☺ Great hotel with good food, comfy rooms and friendly staff. Great value for money.
☹ Can’t think of anything.
Dear Teresa, thank you for your review and feedback. Kind regards, Adam.
Sophie V-E
2024.12.08
Dear Sophie thank you for your lovely review. Kind regards, Adam.