Singapore Airlines Reviews 2024

Denial S.

2024.09.07

Call Singapore™ Airlines™ 24*7 at +1-888 422-8033 Airlines™ Customer Service Singapore Airlines Phone Number for booking, cancellations, & Changes.

Dominik T

2024.09.04

Great experience! I have used many different airlines in the past but only a few came close to the service that was offered by Singapore Airlines. As I have never been to Asia before, it was not easy to distinguish between low-budget airlines like AirAsia, ThaiLion or ThaiVietJet and high quality airlines such as ThaiAirways, ANA or Singapore Airlines. I flew in an Airbus A350 which offers lots of space, great on board entertainment and pretty comfortable seats. Even though, my flight was only 2h, we received a warm towel in the beginning followed by a full meal mid-flight. The flight attendants were extremely professional and polite. Flying with Singapore Airlines is for sure more expensive than the low-budget airlines - nevertheless there is no discussion about luggage or any extra pricing that you are not aware of.

Brad

2024.09.01

Very good economy class flight Recently flew with Singapore Airlines from Hong Kong to Perth, Australia with layover in Singapore. Flight was booked online, check-in, flight boardings and luggage retrieval were all smooth and easy. Flights left on time, seats were comfortable, decent legroom, good meal service and entertainment. Layovers at Changi Airport were just fine. One long enough to go out and enjoy Jewel for a bit of a leg stretch and enjoyable way to burn through a few hours before reentering the restricted airside area of the airport to board ongoing flight. Overall, just very good economy class flight.

Razi I

2024.09.01

WORST CUSTOMER SERVICE IN AVIATION INDUSTRY - AVOID Probably the worst experience in aviation I have had. cancelled my flight, put me on an 6am flight which now resulted in a 4hr wait. No offer of compensation for the fact that I have to get a taxi instead of public transport and that I have to wait 4 hours in the airport as they cancelled the flight. Called 4 times to customer service and there response was either accept the earlier flight or cancel the booking. Despicable behaviour from what is claimed as a Tier 1 airline. AVOID this airline and use someone like Emirates or Etihad.

Christopher V

2024.08.28

Der Kundenservice ist einfach nur schlecht !!! Bevor die Reise losgeht, schon Probleme mit der Airline. Flüge eingecheckt und auf den Urlaub gefreut. Beim durchsehen der Unterlagen fiel mir auf, dass die zuvor gebuchten und per E-Mail bestätigten Sitzplätze mit Beinfreiheit auf der Rückreise nicht berücksichtigt wurden. Nach Anruf und Rückfrage bei der Kunden Hotline bekommt man ständig zu hören was nicht geht und wobei die einem nicht weiterhelfen können. Ich war auch bereit ein Upgrade zu nehmen (was ich aus meiner eigenen Tasche voll bezahlt hätte) um dann in der Economy Premium oder Business Class zu sitzen, Hauptsache mehr Platz. Laut des Mitarbeiters gäbe es auch Plätze aber da kann er leider nichts machen und mich auch nicht (mit Aufpreis) umbuchen. Wäre das verschulden auf meiner Seite hätte ich einiges ja verstehen können aber so ? Einfach nur enttäuschend. Kein bisschen entgegenkommen. Dann sucht man sich einen Platz aus der frei ist und soll dafür dann auch noch ca. 30€ zahlen. Da fehlten mir dann nur noch die Worte. Letzte Reise mit dieser Airline.

Bianca S

2024.08.28

Mitarbeiterfehler ausbügeln? Kundenfreundlichkeit? Fehlanzeige! Wir haben im Dezember 2023 Flüge nach Bali & zurück gebucht ( hin 29.08. und zurück ursprünglich 07.09. - haben es aber umgebucht Rückflug 13.09. ). Am 15.04. haben wir uns Sitze mit Extra Beinfreiheit gebucht und bezahlt. Am 12.06. haben wir dann telefonisch die Flüge umgebucht ( auf 13.09. ) & auch die Sitze mit Beinfreiheit für die Langstreckenflüge. Die Kollegin die am Telefon war bestätigte mir, dass wir auf dem Hinflug Sitze mit Beinfreiheit haben und zusammen sitzen. Auf dem Rückweg wir Sitze mit Beinfreiheit haben allerdings getrennt sitzen. ( Es kamen auch Sitztickets per Mail, so wie die Kollegin am Telefon ankündigte ) Nun heute beim Check in sind gar keine Sitze für den Rückflug gebucht. Ich habe bei der Hotline angerufen und um eine ADÄQUATE! Lösung gebeten - da dieser Fehler nicht bei uns liegt! Uns wurde gesagt, dass von der Kollegin die Sitze nicht gebucht sind und nur noch EIN Sitz mit Beinfreiheit frei sei. Wir sind beide über 1.80m und haben nicht umsonst diese Plätze gebucht und bezahlt! Auf Nachfrage ob man wenigstens den anderen Platz Upgraden könnte ( sogar gegen eigene Bezahlung ) wurde dies verneint. Es kann doch nicht sein, dass selbst gegen Kostenübernahme eines nicht von uns begangenen Fehlers nicht mal ein Upgrade möglich ist, obwohl da Plätze frei sind. Nun mussten wir einen anderen normalen Sitzplatz reservieren und selbst dafür noch 27€ bezahlen. Unfassbar. So einen grottenschlechten Kundenservice habe ich in meiner Lebzeit - und ich fliege wirklich viel - noch nicht erlebt. So etwas unflexibles und Kundenunfreundliches lässt mich wirklich enttäuscht und wütend nun in den Urlaub starten. Wie kann eine solch große Airline so Kundenunfreundlich handeln? Es ist absolut nicht zufriedenstellend und wird eine absolute Quälerei 13 Stunden beim Rückflug eingepfercht zu sitzen. Von einer Airline mit err Größe - und Bekanntheit hätte ich mir doch deutlich mehr erhofft und auch erwartet, wenn ein Mitarbeiter so einen Fehler begeht. Wir werden in Zukunft Abstand von dieser Airline nehmen. Und nach den ganzen Bewertungen sind wir mal gespannt ob unser Gepäck überhaupt mit uns ankommt und wie lecker das Essen wird...

Praveen Kumar

2024.08.27 2024.08.27 | Nepal

(Official™) How can I talk to someone at Virgin? (Official™) How can I talk to someone at Virgin? @Virgin^24**7 How Can I Talk to Someone at Virgin? You can give them a call at their customer service hotline, which is +For US +1*860**615*0077 or +1*860**615*0077 (𝓛𝓲𝓿𝓮 𝓟𝓮𝓻𝓼𝓸𝓷). Alternatively, you can chat with them live on their website or utilize their email support. Whether you need assistance with booking a flight, managing your reservations, or seeking help with any other service-related issues, Virgin Airlines offers multiple channels to help you connect with their customer service team. Here’s a detailed guide on how you can talk to someone at Virgin Airlines and get the support you need. 1. Call Virgin Airlines Customer Service The most direct way to talk to someone at Virgin Airlines is by calling their customer service number. The customer service representatives are trained to assist with a wide range of issues, including booking, cancellations, and general inquiries. Phone Number: +1*860~615*0077 To ensure you are directed to the correct department, listen carefully to the menu options when you call. Here are some tips to make your call more efficient: Have your booking reference number or flight details handy. Clearly state the purpose of your call to get directed to the right department. If you’re calling from abroad, check the international calling rates to avoid unexpected charges. 2. Use the Live Chat Feature Virgin Airlines offers a live chat feature on their website, which is a convenient way to get quick answers without having to make a call. The live chat agents can assist with various inquiries, from flight information to baggage policies. Steps to Use Live Chat: Visit the Virgin Airlines official website. Navigate to the ‘Contact Us’ page. Click on the ‘Live Chat’ option. Enter your details and start chatting with a representative. 3. Send an Email If your query isn’t urgent, you can send an email to Virgin Airlines’ customer service team. This option is particularly useful for non-urgent issues that require detailed explanations or if you need to attach documents. Email Address: [Virgin Airlines Customer Service Email] While response times may vary, you can expect a reply within 24-48 hours. Make sure to include your booking reference number and any other relevant details to expedite the process. 4. Reach Out via Social Media Virgin Airlines is active on various social media platforms, including Twitter and Facebook. You can send a direct message or tag them in a post to get assistance. Social media teams are typically quick to respond and can help with general inquiries and provide information on how to contact the right department. Social Media Handles: Twitter: @VirginAirlines Facebook: Virgin Airlines Official Page 5. Visit a Virgin Airlines Office If you prefer face-to-face communication, you can visit a Virgin Airlines office at the airport or a city office near you. The staff at these locations can assist with booking, check-in, and other service-related issues. Find a Location: Use the ‘Find Us’ feature on the Virgin Airlines website to locate the nearest office. 6. Use the Virgin Airlines Mobile App The Virgin Airlines mobile app is another great way to manage your travel plans and get support. The app includes a customer service section where you can chat with a representative, access FAQs, and find other contact options. Download the App: iOS: Available on the Apple App Store Android: Available on Google Play Store 7. Check the FAQs and Help Center Before contacting customer service, it might be worth checking the FAQs section on the Virgin Airlines website. The Help Center is filled with detailed articles that cover a wide range of topics, from booking changes to baggage policies. Conclusion Virgin Airlines provides several ways to connect with their customer service team, ensuring that you can get the help you need, whether through a phone call, live chat, email, or social media. For immediate assistance, calling their customer service number at +1*860~615*0077 is the most effective way to talk to someone at Virgin Airlines. Remember to have all necessary information ready before contacting customer service to make your experience as smooth as possible.

<strong>(Official™) How can I talk to someone at Virgin?</strong>
(Official™) How can I talk to someone at Virgin? @Virgin^24**7
How Can I Talk to Someone at Virgin?

You can give them a call at their customer service hotline, which is +For US +1*860**615*0077 or +1*860**615*0077 (𝓛𝓲𝓿𝓮 𝓟𝓮𝓻𝓼𝓸𝓷). Alternatively, you can chat with them live on their website or utilize their email support.

Whether you need assistance with booking a flight, managing your reservations, or seeking help with any other service-related issues, Virgin Airlines offers multiple channels to help you connect with their customer service team. Here’s a detailed guide on how you can talk to someone at Virgin Airlines and get the support you need.

1. Call Virgin Airlines Customer Service

The most direct way to talk to someone at Virgin Airlines is by calling their customer service number. The customer service representatives are trained to assist with a wide range of issues, including booking, cancellations, and general inquiries.

Phone Number: +1*860~615*0077

To ensure you are directed to the correct department, listen carefully to the menu options when you call. Here are some tips to make your call more efficient:

Have your booking reference number or flight details handy.
Clearly state the purpose of your call to get directed to the right department.
If you’re calling from abroad, check the international calling rates to avoid unexpected charges.
2. Use the Live Chat Feature

Virgin Airlines offers a live chat feature on their website, which is a convenient way to get quick answers without having to make a call. The live chat agents can assist with various inquiries, from flight information to baggage policies.

Steps to Use Live Chat:

Visit the Virgin Airlines official website.
Navigate to the ‘Contact Us’ page.
Click on the ‘Live Chat’ option.
Enter your details and start chatting with a representative.
3. Send an Email

If your query isn’t urgent, you can send an email to Virgin Airlines’ customer service team. This option is particularly useful for non-urgent issues that require detailed explanations or if you need to attach documents.

Email Address: [Virgin Airlines Customer Service Email]

While response times may vary, you can expect a reply within 24-48 hours. Make sure to include your booking reference number and any other relevant details to expedite the process.

4. Reach Out via Social Media

Virgin Airlines is active on various social media platforms, including Twitter and Facebook. You can send a direct message or tag them in a post to get assistance. Social media teams are typically quick to respond and can help with general inquiries and provide information on how to contact the right department.

Social Media Handles:

Twitter: @VirginAirlines
Facebook: Virgin Airlines Official Page
5. Visit a Virgin Airlines Office

If you prefer face-to-face communication, you can visit a Virgin Airlines office at the airport or a city office near you. The staff at these locations can assist with booking, check-in, and other service-related issues.

Find a Location: Use the ‘Find Us’ feature on the Virgin Airlines website to locate the nearest office.

6. Use the Virgin Airlines Mobile App

The Virgin Airlines mobile app is another great way to manage your travel plans and get support. The app includes a customer service section where you can chat with a representative, access FAQs, and find other contact options.

Download the App:

iOS: Available on the Apple App Store
Android: Available on Google Play Store
7. Check the FAQs and Help Center

Before contacting customer service, it might be worth checking the FAQs section on the Virgin Airlines website. The Help Center is filled with detailed articles that cover a wide range of topics, from booking changes to baggage policies.

Conclusion

Virgin Airlines provides several ways to connect with their customer service team, ensuring that you can get the help you need, whether through a phone call, live chat, email, or social media. For immediate assistance, calling their customer service number at +1*860~615*0077 is the most effective way to talk to someone at Virgin Airlines.

Remember to have all necessary information ready before contacting customer service to make your experience as smooth as possible.

FMoz

2024.08.27

Not premium Singapore Airlines sells itself as a premium product among premium airlines. Our flight was on an A350, which is a beautiful plane but the seating in economy was very congested and cramp. The cabin crew were very professional and well-trained. However, they were very fierce when "ordering" passengers to fasten seatbelts, put seat upright and pull up window shades, like a headmistress disciplining pupils. Inflight entertainment was very extensive and good. The huge letdown was the meal service. It was not a meal but a cheap snack. They claim the paper box, paper cups and bamboo utensils are environment-friendly but I wonder how true this is because the paper box and paper cups need to be lined with synthetic material to withstand high heat. It wasn't really a meal as it was without appetiser, portion was inadequate (I had to go for a proper meal immediately upon landing) and quality of food was low. To top it of, serving wine and alcoholic beverages in a paper cup is just plain silly. A huge part of the taste perception is where you drink it from. When you're served in a transparent plastic glass, you could still imagine it is a wine or brandy glass, but in a paper cup? -- it tastes like sour juice. Another big issue is lack of personnel. By the time we at the back got served, the plane was about to descend, and we could not enjoy any beverages. We waited for ages and ages for our food, and again ages and ages for any beverage to be served. We were really disappointed that we could not have a proper meal experience on board, nor even enjoy a couple of glasses of wine. But at least we did have a cinema experience by watching a movie while waiting for our meal (snack) or drinks that seemed never to arrive. I would say: Singapore Airlines is not worth it unless there is a huge discounted fare.

Cathe Z

2024.08.27

No drinks/food served until the last 30min before landing Worst service ever. Drinks and food were only served to our side about 30 minutes before landing. We had to rush to finish the food/drinks within minutes as plane was already descending and pilot announced they were preparing for landing. Also, Flight was delayed but no drinks were served until the plane was prepared for landing. It was chaotic. Not sure what the team was doing. Definitely doesn’t worth the S$800 paid for the 2.5 hours flight.

Stay28849587149

2024.08.26

Excellent way to fly Excellent service as always. Flights attendants were kind and took great care of everyone on the flight. Seat are comfortable and entertainment is almost endless.

Wenx Z

2024.08.24

The worst flight stewardess ever Me and my friend just got the worst experience with this flight stewardess at theSingapore T3 airport. She cuts into my friend's line in the ladies room for the make up mirror. When my friend ask her, she rolled her eyes and say psyco - excuse me? When my friend tries to photo her name tag, she pushed my friend make up bag on the floor. This is so unbearable and unbelievable. I’m so mad! I've never see a staff this rude before!!!

JonShack

2024.08.24

Fantastic service and food In business class - fantastic service and fantastic staff. Very attentive and nothing too much of a problem Just flew Qantas business the previous week and it was terrible so this was a pleasure

Rob D

2024.08.24

Excellent service on a long flight Total flight was Sydney to Amsterdam, but this leg was 13 hours on an A350. The business class seats are in a 1-2-1 configuration and are very wide and spacious, and cleverly designed to give a good lie-flat bed when reclined. Flight was a bit late arriving, due firstly to headwinds and secondly due to re-routing to avoid the conflicts in Ukraine and the Middle East. Service was excellent, cabin crew friendly and helpful.

County-Hunter

2024.08.23

One of the best in the world today Wow, what a pleasure. Flight took off late, but did land on time, which these days can be a bit of a rarity. But what sets Singapore Airlines is it's service. From the ticket counter to the baggage carousel, everyone we came into contact with was helpful and professional. We had booked economy, but a couple of days before our flight, we received an email offering to upgrade to premium economy (at a price). Considering it was a 15 hour flight, the longest we had ever been on, we paid a $450 per ticket upgrade. Pricey, but I think worth it in the end when you consider that's $30 an hour. When we got to the airport, we were given extra legroom seats, a $125 upgrade for free! Lucky us. Our one disapointment was the food. We were able to choose from a select menu that sounded really good, but ultimately, tasted just like most airline food, bland and tasteless. Our biggest surprise though were the restrooms. Yes, really. The cabin crew kept them clean throughout the flight. Trash was emptied. Pee was wiped up. Paper towels were restocked and after 12-13 hours, they looked nearly as good as they did at the beginning of the flight. Been flying for nearly 50 years and never saw that before! (Unfortunately, the crew of flight 28, our return back to Seattle didn't keep the restrooms nearly as clean). And with easy connections made through Changi, Singapore Airlines has shown why it's one of the best airlines in the world today!

Naoko S

2024.08.22

WEBサイトの使い勝手が悪くてうんざりしました まだ乗っていないのだが、WEBサイトの使い勝手が大変悪く、その相談をしても対応も悪くて、チケットの手配と準備だけでうんざりしてしまった。今回は8人のチケットを手配したのだが、ANAのマイレージ登録をしようとすると、すんなりできる人と何度やっても登録できない人がいる。次に１人だけキャンセルが出たので手続きしようとするも、対応が遅くて,自動チェックインに間に合わなくなりそうになった。メールと電話で問い合わせると、システムのことなので弊社ではわからないと言われた。（あなたの会社のシステムですが・・・と唖然）また航空券と領収書のダウンロードを試みても何度もタイムオーバーになってしまうので、何度か試みましたがあきらめました。飛行機のサービスはまともであることを願っています。。。

GLC

2024.08.21

Disappointing Premium Economy experience We flew Air New Zealand's Premium Economy from Auckland to Seoul (NZ75) in September 2023, and Singapore Airlines' Premium Economy from Narita to Singapore (SQ11) in October 2023. The SQ11 Premium Economy offering was disappointing/under-whelming when compared to the NZ75 Premium Economy. The only reason we flew Premium Economy was for the extra legroom and comfort from having the increased space between our seats and the row in front on a long duration flight. SQ11 disappointed us in this important aspect of our flight experience. Getting in and out of the seat was uncomfortable -- even with an aisle seat, I was practically hovering over the passenger in the seat in front of me, which is no different from a Economy offering on any other airline. And, for my wife to leave her middle seat, I had to get out of my seat in order for her to have any chance of getting out to the aisle... when I compare this to our NZ75 experience, she had ample space to just walk out of her seat with me only just moving my knees slightly to the side. The amenities pack itself was also rather ho-hum...not that we would have paid more "premium" amenities. Toilet facilities are also shared with the Economy cabin; one would have thought paying a "premium" price for the flight would have offered us a bit more convenient toilet facilities given that the Premium Economy cabin was not that sizeable relative to the rest of the Economy cabin. So, in all, I would not pay to experience Singapore Airline's Premium Economy again, and I would not recommend their Premium Economy to any of my friends (they may as well save their money and just flown Economy if they had to choose Singapore Airlines).

luisa p

2024.08.20

Esperienza ottima Volo puntuale. Sedili comodi. Personale gentilissimo. Cibo buono. Abbiamo viaggiato io e mio figlio da Dubai a Tokyo e da Osaka a Roma. Perfetto. Consiglio vivamente questa compagnia aerea.

853berlin23

2024.08.19

Experienced the New Singapore Airlines. I flow First Class from Sydney to Singapore and Business from Singapore to Dubai, and the same classes return. The Check in at Sydney was quick and easy. The seats on the aged B777 where the same approx than SIA old business Class seats. I pre-ordered the main meal a steak with pepper sauces. The same dish is also available in Business Class. Highly recommendable. But that was it on spectacular cuisine on Singapore Airlines. The cuisine on the reminding flights where not eatable even the tenderloin on the way back in First Class. The service on the Sydney Singapore leg was the best. On the other legs where Singapore Airlines used to say "other airlines talk about" was completely missing. Furthermore the seat configuration in their business class going into deep cost cutting mode. The wide seat has disappeared and the small width is there now. All over all is Singapore Airlines very pricey, in the high upper range. I must omit that the service and product at either Emirates or Qatar are much better and also better priced.

Sarah L

2024.08.19

Amazing service, will definitely being flying with Singapore Airlines in the future My daughter's flight from Athens to Singapore was delayed which caused her to miss her connecting flight to Sydney. In landing she was very upset as she was travelling by herself. When she disembarked the flight a Singapore staff member was waiting for her, she was placed on the next flight which unfortunately 10hrs away, so Singapore Airlines put her up in a hotel with transfers and a lunch voucher. As a parent this took away all my worries that they had looked after her so well.

SylvieWilson

2024.08.17

Toujours bien. Toute était très bien passé. Quelques minutes en retard qui était annoncée par mail. Pour nous c'est au moins la dixième fois on vol avec SA et jamais on a eu une problème. Juste après le Covid période on a remarqué qu'ils ont fait les repas moins bon, mais sue notre dernière deux vol c'était beaucoup mieux et les personnelles reste toujours très bienveillants et agréable.

www.singaporeair.com

Singapore Airlines Reviews

www.singaporeair.com

Reviews ( 4091 ) 4.0