Smalley Hot Tub Services Ltd Reviews

Great service, Arrived on time and sorted my problem out, Highly recommended and will certainly use again ⭐️⭐️⭐️⭐️⭐️

Top service. Really nice people and a pleasure to do business with.

Really friendly and gave some helpful advice on looking after hot tub in the future. Would highly recommend but book in early, good services are always in demand.

If I could give this company a 0 star I would. I purchased eco3spa kit on the recommendation of the owners, as wanted to move away from chlorine. We followed every single step of the kit, to clean, sanitise and prep for the new water. I asked the owner on how often to change the filter and was advised weekly, which now I know is wrong information. My water in my lazy spa Maldives is now completely contaminated, after following every instruction to add granules weekly and before every use. We shower prior to each dip only using once a week, our swimwear is washed in water only no make up and no fake tan is used, I contacted them on several occasions and they advise to change the water after 3 weeks !!! which would mean spending another £90 on another kit and the cost of water change I asked for a refund of which they denied I asked as a goodwill gesture if could send me another box to empty water and try again, they denied. Considering I have been following this couple since lockdown, their customer service is appalling. DO NOT BUY THE ECO3SPA KIT & avoid these people as they give out wrong information. Update 18th June my bank successfully claimed back the money from Smalley Hot tub services bank !! So I guess I was right all along & was rightfully allowed to ask for my money back but seeing as the company refused I went via my bank, who Smalley hot tub services would have had charges. Terrible customer service you only get to see the true colours of a company when things do not go to plan. Never mind all dealt with now !

Great team and a friendly and professional service/advice. Will definitely use again.

Contacted Chris looking for some technical advice on a faulty spa and he could not have been more helpful. Very knowledgeable and highly recommend!

very helpful very kind on time and really good at what they do recommend using

Visit to recommission our hot tub for the summer. Punctual as always and very professional. Have been with the company for over two years now and will continue to use them. Really happy with the service and reasonable costs.

No fuss service, engineer was very professional, thorough and polite. Completed the Hot Tub Service in good time and provided advice to keep the tub in great condition. Will definitely use again. Highly recommended.

The service I have just received from this company has been outstanding, restores my faith in people, they have helped me more than they know an absolute pleasure so glad I found them. Award winning company and it's clear to see why

Excellent service. Have now used several times & have always been very happy with the work carried out. Prompt, professional & reliable. Highly recommended.

I needed advice on fitting a new heating element for our spa so searched on Google. The first people I contacted could not help as I was 'outside their area'. I then contacted Chris Smalley, who was prepared to help there and then. Using WhatsApp, Chris gave me step by step instructions, making it straightforward and the hot tub was soon up and running again. He said he would have come out if necessary but that would have meant waiting two weeks. Brilliant service, most helpful.