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Reviews ( 274 )
Grace Newton
2025.01.08
Reply from specsure newe
2025.01.08
Thanks for taking time to leave us a review Grace ❤️
james humble
2024.11.23
Absolutely excellent service in a very friendly atmosphere
Reply from specsure newe
2024.11.23
Thanks for the great review James; much appreciated. ❤️
Irene Telford
2024.10.30
Such very helpful friendly people and very quick had my specticals in 24 hours well done
Reply from specsure newe
2024.10.30
Thanks for taking time to leave us a review Irene. We’re very grateful for your support. ❤️
Oliver Roberts
2024.10.29
I'd like to thank all the staff at Specsure especially a lovely lady called Liane who has the patience of a saint when it can to me trying to put contact lenses in for the first time a real top service by all definitely be back thank again.
Reply from specsure newe
2024.10.30
Thanks for taking time to leave us a review Oliver; much appreciated. ❤️
Keith Pattison
2024.10.29
Fab service excellent staff !!
Reply from specsure newe
2024.10.29
Thanks for the review Keith ❤️
Gedfan
2024.10.22
AVOID - Not truly independent, the owner has a chain of shops. Expensive and poor customer service. Avoid and use Consett Eyecare (they are truly independent) instead of these and Specsavers. Staff are curt and surly. Nasty reply to my review from the 'manager' calling me a 'puppet for a competitor' when I had excellent service from another optician. The accounts below (in the public domain) show £0.5million in staff costs alone! No wonder Mr. Sharif drives an expensive car!
Reply from specsure newe
2023.08.11
If you're going to leave a review, at least let it be genuine, rather than being a puppet for a competitor. A 1-star review for us and a 5-star review for the competitor you mention, 5 minutes earlier. It's sad that people with an intelligence equal to their sincerity will knock a local business, which has been serving the community of Consett for 20 years. Lower your gaze in shame!
Hazel Peacock
2024.10.18
Very good staff excellent glasses
Reply from specsure newe
2024.10.18
Thanks for taking time to leave us a review Hazel. We’re very grateful. ❤️
Nigel Robson
2024.10.16
Reply from specsure newe
2024.10.16
Thanks for taking time to leave us a review Nigel! We’re very grateful. ❤️
William Jewson
2024.10.12
Excellent service and advice
Reply from specsure newe
2024.10.12
Thanks for taking time to leave us a review William; much appreciated. ❤️
Ann Sanderson
2024.09.17
Took my sun glasses in to be made into varicoceles so I could wear them all summer. Asked if they could do them and they did. When they came back they were perfect.
Most places don't do this service so thank you again.Great staff and service, were very patient with me.
Reply from specsure newe
2024.09.17
Thanks for the 5-star review Ann! We’re very grateful. ❤️
Ruth Brown
2024.09.03
very happy with all staff and the service given
nothing was too much trouble
Reply from specsure newe
2024.09.03
Thanks so much for taking time to leave us a review Ruth ❤️
Margaret Andison
2024.08.30
Reply from specsure newe
2024.08.31
Thanks for taking time to leave us a review Margaret. We’re very grateful. ❤️
Susan Deans
2024.08.29
First time using Specsure. I found the staff very polite and helpful. I am pleased with my glasses
Reply from specsure newe
2024.09.02
Thanks for the 5 star review Susan, we really appreciate it!
Gary Dufton
2024.08.29
First class service at the Consett Branch. Adam certainly went above and beyond, by hand delivering my specs to the lab to be repaired on the same day. Exceptional customer service. 100% would recommend
Reply from specsure newe
2024.08.29
Thanks for the 5-star review Gary; means the world to us! ❤️
Kay Driver
2024.08.29
I've been going to specsure for years and years always outstanding customer service from the team especially from Jackie. She takes the time to make sure you get what you need and want. The shop is a nice environment. You are looked after well . I always recommend specsure when in conversation regarding glasses and hearing aids.
Reply from specsure newe
2024.08.29
Thanks for the great review Kay, we really appreciate your many years of support and loyalty :)
Rasa Drevinskaite
2024.08.28
Very friendly and understanding workers. Putting customers first. Always a pleasure to visit for my eye test. Prices are affordable, service is awesome 😊
Reply from specsure newe
2024.08.28
Thanks for the great review Rasa, we're so grateful! :)
Michael Donaldson
2024.08.27
Service was very good. Would highly recommend it. Staff very friendly and helpful.
Reply from specsure newe
2024.08.28
Thanks for the 5 star review Michael, we really appreciate it :)
Sharon Lister
2024.08.27
Extremely thorough eye examination, surprised by how much my prescription had changed!!
Very happy new eye drops for very uncomfortable dry eyes.
New Glasses are great - bigger and better, I can see so clearly.
Thank you everyone at Specsure, especially Jacquie for her help and patience.
Reply from specsure newe
2024.08.27
Thanks for taking time to leave us a great review Sharon. ❤️
Sheena Kay
2024.08.27
Always happy with the service and Jackie is a gem, very helpful and always has a smile for you
Reply from specsure newe
2024.08.27
Thanks for the great review Sheena. Much love ❤️
Keith Burn
2024.08.24
Great customer service by Georgina and a full demonstration of just how good my new specs and lenses are.
Reply from specsure newe
2024.08.16
Thanks for the 5-star review Keith. Really appreciate it. ❤️