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SuperPro Cleaning Services

www.superprocleaningservices.com.au

SuperPro Cleaning Services Reviews

EXCELLENT rating
4.9
83 reviews Verified
SuperPro Cleaning Services
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Reviews ( 83 ) 4.9

Daniel Harawira
Daniel Harawira
2024.12.08
I have used this service a few times now. Highly recommended, great services for our home inspection, as we could not be present to do the job ourselves. The house was very clean and presented well. Inspection passed.
Reply from SuperPro Cleaning Services 2024.12.08
Thank you Daniel for your wonderful feedback and the business. We look forward to hearing from you in the future and your referrals.
ben clark
ben clark
2024.09.05
I just had my house cleaned, including carpets and windows, by the team at SuperPro. They did an amazing job—the house was spotless when we got home. I can’t recommend them highly enough
Melissa Mailey
Melissa Mailey
2024.06.07
I got home after a lonnnggg day at work to a spotless house, and I couldn't be happier. Jigme's team got through even more than I'd hoped, including tackling dusting that I'd been avoiding for months. I would recommend them to anyone looking for a little help to get some order back in their lives 😁
Reply from SuperPro Cleaning Services 2024.06.13
Hi Melissa, Thanks for dropping a review and we are glad that you are happy with our services. Thanks again
Joshua Franzone
Joshua Franzone
2024.06.05
Reply from SuperPro Cleaning Services 2024.06.13
Hi Joshua, Thank you for rating us wonderfully. Thanks again
Leah Mutwiri
Leah Mutwiri
2024.03.18
Highly recommend Superpro cleaning services. They were prompt and delivered a high quality service despite a short notice.
Reply from SuperPro Cleaning Services 2024.03.18
Hi Leah, Thank you for positive and kind words. We are glad that you are happy with our services. Looking forward to assist you in keeping your place clean and tidy. Thank you.
Lopzang Dorji
Lopzang Dorji
2024.03.01
Melanie Galea
Melanie Galea
2023.11.12
I have been using SuperPro cleaning services for 12 months. Sonam is very responsive and our home is always exceptionally clean. I can highly recommend this business.
Gayle Mills
Gayle Mills
2023.10.20
I messaged to see if I could get a one-off clean on certain days and Sonam got straight back to me. I have just had my clean and couldn't be happier, the team of two were very friendly and did a wonderful job. Thank you Sonam & staff, much appreciated and would highly recommend :-)
Reply from SuperPro Cleaning Services 2023.10.20
Hi Gayle. Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again!
Zelivy
Zelivy
2023.10.17
Unprofessional , wouldn’t recommend this cleaning company at all, so many better ones out
Renee Pritchard
Renee Pritchard
2023.10.09
Sonam and his partner did a fantastic job. I had a full clean of the house with oven and windows. They did a fantastic job cleaning around the kids stuff. I’ve had cleaners over the years and feel sometimes they can just wipe over areas rather than scrub, with SuperPro I could see the corners and skirting had all been cleaned. Thanks again!
Brendan Tritton
Brendan Tritton
2023.09.23
Sonam and his team deliver an exceptional level of service with very high standards, would definitely recommend!
Yaw Ka Seng
Yaw Ka Seng
2023.08.04
siavash beik
siavash beik
2023.07.23
Perfect cleaning company...hardworking and professional staff. I gave two jobs in one day to them and both of them were delivered perfectly.
Reply from SuperPro Cleaning Services 2023.07.24
Hi Siavash. Firstly, thank you for the opportunity to clean your property. Secondly, our cleaners were so happy that day because they said you were so wonderful and treated them friendly with respect. This boosted their morale to do a great job and I was thrilled to read your review that you were happy with the job done. Thank you once again for the great review and ratings. Really appreciate it. Regards Sonam SuperPro Cleaning Services
Natasha Tay
Natasha Tay
2023.05.28
Very happy with our clean. The staff were prompt and very thorough.
Reply from SuperPro Cleaning Services 2023.05.28
Hi Natasha. We appreciate you for a great review and ratings. Looking forward to a similar business in the future. Thanks SuperPro Cleaning Services
Amanda Chilcott
Amanda Chilcott
2023.05.12
I contacted SuperPro cleaning looking for a builders clean following a shop fit out. I called SuperPro last minute, but Sonam came to site the same day and confirmed his team would be able to help. Sonam and his team did an excellent job. Communication was clear and professional. We are very happy with the service SuperPro provided and we will engage their services for our next project in the area. Thank you, from the Custom Design Shopfitting team.
Kahenna Urbano
Kahenna Urbano
2023.04.28
Property is always clean and service is amazing. Would highly recommend SuperPro cleaning
Reply from SuperPro Cleaning Services 2023.05.04
Thank you for the wonderful review and also an opportunity to clean the property. Really appreciate it.
RUIJIA LIU
RUIJIA LIU
2023.04.22
First of all, this is not a malicious review, I just want to objectively explain my extremely unpleasant cleaning experience with Superpro. I booked a vacant clean (bond clean) with superpro about 3-4 weeks ago. Last monday was our cleaning day, They sent two cleaners to do our house deep cleaning. We left them a full day, but unfortunately we were shocked when we back the house at 4:40pm that day to check the results of the cleaning. The following pictures are enough to illustrate our feelings at that time. All corners of the house could be wiped out with fingers, hair could be seen in the bathroom, water stains were clearly visible in all the sink containers, and unbelievably they didn't even bring the toilet brush, etc. I can hardly imagine they were really here to do end lease cleaning. After a phone call with superpro's manager on Monday afternoon, he promised to arrange someone else to come back the next day to fix it, but we had agreed with the agent to hand over the keys on Tuesday morning, and because of the unprofessional cleaning staff arranged by superpro, we had to go to the agent to re-arrange the time to return the key. On Tuesday morning, Superpro's employee Sonam came to our house to fix and clean. Since the renegotiated check-out time with the agent was changed to late afternoon, my husband and I helped to clean the house because we couldn’t trust Superpro's arrangement anymore and the time to hand over the keys was approaching. My husband even cleaned from 9:00 till 11:00am. After lunch, cleaning was finally completed, Sonam had done a great job. If a professional cleaner like Sonam had come on Monday, I don't think all the problems would have happened. Out of how unhappy we were with the experience and the extra time and labor we put in, we would like to negotiate with Superpro's manager to see if the final cleaning cost could be reduced by $50, (2 bedroom 1 bath granny falt, no carpet, no outdoor area included, previous reservation price was over $500), The manager was very rude on the phone and ignored our request, even shouted F*** off in anger and hung up the phone. I chose Superpro because I was attracted by the high ratings online,but after this experience, I can't believe all the reviews online are true.
Reply from SuperPro Cleaning Services 2023.04.22
No 1. A blatant review with all the false and fabricated information. We were told that we can clean the house on Monday since they are going to handover key the next day at 1:00 PM. So, the stated point of requesting agent and all are totally untrue. No 2. All the cleaners have to be careful with this couple. We had very bad experience with them. They are very aggressive, abusive to our cleaners at site and haven’t paid as agreed. Our cleaners were totally frightened that day and one of our lovely cleaner put up resignation the next day. We miss her now. No 3. We were given false information at the time of booking saying their house is clean which is not. We have spent two cleaners full day for 16 hours and team leader the next day for 4 hours. Yet this customer didn’t pay agreed amount of $520 in total. We have cleaned thousands of houses and never of this kind. Imagine the condition of house. We may sound rude but the fact of the matter is, truth is truth and it must be told, if deemed necessary. We care and respect customer but sometimes we have also stand up for such a tough and poor customer. However, we are deeply sorry to other customers who are reading this comment.
Pip OHara
Pip OHara
2023.03.01
Excellent service, reliable and a thorough clean! Would recommend.
Reply from SuperPro Cleaning Services 2023.03.01
Hello Pip. Thank you for the great review and also for referring our service to your friends. We will endeavor to keep impressing you always. Thanks
shivani bindal
shivani bindal
2023.02.07
Very happy with the first clean. Professional and efficient team. Definitely recommend superpro cleaning services.
Adam Waugh
Adam Waugh
2023.01.11
The team that came this morning for my house clean were prompt, friendly, efficient and did a great job. I will be using for our regular cleans from now on. Many thanks.
Reply from SuperPro Cleaning Services 2023.01.13
Hi Adam. Firstly, thank you for letting us clean your house and most importantly, we are glad that you are satisfied with our service. We truly appreciate your great review and ratings our page. I hope this will help other customers gain trust in using our service. Thanks SuperPro Cleaning Services