Sydney Bamboo Reviews 2025

Maureen Abdou

2025.03.21

I am SO happy with the my eight bamboo plants that are now celebrating their first 12 months in my garden. Nurturing them has been amazing! They have given me much joy, as well as creating desired privacy.
From my first query to Sydney Bamboo, their prompt communication & customer service have been outstanding. They freely advised, explained, educated & encouraged (& are still doing it).
The knowledge that they impart is boundless. Such passion!
Thank you Sydney Bamboo.

Reply from Sydney Bamboo 2025.03.30

Thank you for the review Maureen. Happy growing. Enjoy your privacy. Feel free to ask any further questions.
Kind Regards
Sydney Bamboo

Blake Tasker

2024.10.22

Delays and poor communication with delivery. Plants were not as described, with four of the six plants I received shorter than the 1.3m height advertised on the website. When I raised this with Matt (the owner) he replied with “the plants had just come through winter and have not had time to grow in four months”. I paid for products as described on the website, not an excuse covering for your low quality and falsely advertised product.

When trying to return the plants, I was given a PO Box to return the them to, but Australia Post won’t accept them and Aramex courier (who Matt recommended) won’t deliver to a PO Box, despite several attempts to get them to take the plants. So I haven’t been able to return them.

Don’t bother purchasing from this misleading business that’ll just deliver low quality, falsely advertised product at an exorbitant price, and not take responsibility for it. Head to one of the other more reputable bamboo growers across Sydney instead.

Reply from Sydney Bamboo 2024.10.22

Hi Blake

Thank you for reaching out and sharing your concerns. I’m sorry to hear that you are unhappy with your purchase. I’d like to address your points and hopefully provide some clarity and reassurance.

1. **Quality of Plants**: The plants you received are of the same high quality as all slender weavers globally. They are genetically identical clones, meaning the quality is in their genes. Rest assured, they will grow into mature slender weavers, reaching heights of 6-8 meters within 2-3 years, just like any other Bambusa textilis var. Gracilis in similar conditions.

2. **Condition and Growth**: It’s normal for plants to not look their best at the end of winter. Those leaves are 12 months old and have been through a Sydney Winter . You can find plants that look better at that time of year but hey have been shipped down from QLD and may be difficult to acclimatised

3. **New growth **: New growth is the one true test of a healthy plant. As you may have noticed, the plants have plenty of new growth already. This is why you have nothing to worry about.

4. **Return Process**: We are a customer of Aramex, and they will deliver to us, including via our PO Box, because it is registered with them. You only need to place the label on the box, and we will arrange for it to be collected. Please ensure the plants are alive if you decide to return them, as previously discussed. There’s no need to worry about any damage; they will recover swiftly.

5. **Review Concerns**: We kindly ask if you could reconsider your review. Our business has thrived online for 12 years due to our commitment to quality and customer satisfaction. If, after 12 months, the plants do not meet your expectations as per the photos, you are welcome to leave a negative review.

Our goal is to provide you with the best possible experience and product. Please let us know if there’s anything else we can do to assist you.

Thank you for your understanding and patience.

Warm regards,

Matt

PS if you choose to leave the review up, please could you at least be fair and post photos of the plants in 12 months or even 3 months?
That way people can see that I am telling the truth

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Louise Gordon

2024.09.06

Thank you Sydney bamboo for the extremely fast delivery (you went out of your way to accommodate us) and quality product!

Reply from Sydney Bamboo 2024.09.08

Thank you for your feedback Louise. You have a beautiful property and the bamboo is easy to grow. Check out the Care Guidelines in the email and always remember that we will always help you if you have any questions in the future.

Andrew Nicholl

2024.05.28

Amazing, ordered at 7am and delivered by lunchtime.

Reply from Sydney Bamboo 2024.05.29

Thankyou for the feedback Andrew. Happy growing. Please get in contact if you have any questions, even in 5 or 10 years .

Lizyswain

2024.04.26

Excellent customer service! Plants only in the ground a couple of weeks & new shoots everywhere! Excited to send progress photos in time

Reply from Sydney Bamboo 2024.05.06

You are most welcome. Thank you for the review. It would be great to see your photos when they have grown. We are always here if you need any help.

Andrew S

2024.02.11

Bought slender weavers bamboo a year ago and cannot believe how great this plant is growing. Excellent communication, guidance and advice given along the way even a year after purchasing.

Reply from Sydney Bamboo 2024.03.07

Thank you for the review., much appreciated. The plants look awesome.. good job ! Feel free to ask any questions in the future we are always happy to help.

Office ELOG

2024.02.03

We purchased in 2021 and planted in the October. We now have a beautiful strong wall of bamboo that just looks stunning. The bamboo is very easy to maintain and we love the privacy it has afforded our backyard.

Reply from Sydney Bamboo 2024.02.07

Thank you so much for the review and especially the photos because you are right, it looks stunning and private, a combination that is not easy to create. It is astonishing to see just how fast they grow. You may be surprised to see that his season, the 3rd, they will grow even faster than before. If you have any questions in the future please reach out to us.

H S

2023.10.17

Needing an easy resolution to privacy loss, due to nearby building works, I chose a frost tolerant, clumping bamboo from Sydney Bamboo. Their website was easy to navigate and contained a wealth of information about the many types of bamboos and their suitability for various climactic regions and situations. Matt was great to deal with and the plants delivered exceeded my expectations. I highly recommend Sydney Bamboo

Reply from Sydney Bamboo 2023.10.20

Thanks for the feedback Helen, it's always nice to know people are happy with what we do. We aim to please. We are always available for any advice further down the line so please feel free to contact us at any time. Happy growing.

Christopher Valderrama

2023.09.07

Highly recommend Sydney Bamboo, they're very passionate about their plants.
They provide alot of information to help you decide what Bamboo would best suit your needs aswell as a detailed care guide.

Good communication through out the whole process and fast delivery.

Photos were taken right after receiving them.

Thanks again!

Reply from Sydney Bamboo 2023.09.10

Thank you for your review Christopher. We aim to please and it's always nice to know somebody is happy with our plants. Remember we will give you advice about the bamboo at any point in the future. If you keep it cut back and stop it getting overcrowded by removing shoots you don't need you are going to find there isn't much more to do once they get bigger. From looking at where you are planting them it looks like you'll be pretty much there or will be able to see you are pretty much there within 12 months. Generally speaking it's best to just let them do their thing for the first 12 months and then, when they have properly established, when the 2nd season's shoots come up and branch out you'll find they are 6+m tall and that's usually when people start to cut them back. If you decide to keep them tall then the top 50cm is very wispy and bendy and it gets shredded by the wind so it's usually best to cut it off anyway. They look neater and more upright hat way too. Any questions, you know where to ask !

brooke mitchell

2023.08.08

Sydney Bamboo have just provided me with an incredible service. They delivered very healthy looking bamboo, exactly what I ordered, right to my door. I got lots of verbal and written tips on how to care for them and help them grow, with the offer for me to check in at any time if I need further help. Very incredible, personal service, and I’m very impressed and thankful!

Reply from Sydney Bamboo 2023.08.08

You're welcome Brooke. Thank you for the navigation guidance. That was super helpful. Happy
growing, any questions please get back to us, especially when they are tall enough for you. It looks like you arre less than 12 months away from privacy :)
Warm regards
Sydney Bamboo

Jane Wilson

2023.07.04

I received five bamboo plants from Sydney Bamboo a couple of years ago.
Delivery was prompt and the plants were extremely securely wrapped.
All five plants are now thriving and they have made a beautiful protective hedge against a neighbouring boundary.
All interactions with Sydney bamboo were first rate and I would have no hesitation purchasing from them next time and recommending them to others considering the same .
Alan

Reply from Sydney Bamboo 2023.07.06

Much Appreciated, Jane and Alan.
You are most welcome. I recall Alan telling me about his unique fertigating mixture that was showing exceptional potential. If you have any questions further down the track please get in contact.
There is some useful info to be found in these links, though it suffers from repetition.
All the best from Sydney Bamboo

https://www.sydneybamboo.com.au/how-to-grow-a-bamboo-screen/
https://www.sydneybamboo.com.au/wp-content/uploads/Care-Guidelines-2.pdf

Paul

2023.01.21

Absolutely Fantastic service . Sydney Bamboo dropped off our Slender weavers in person and were only to happy to answer my questions in regards to soil etc. If I could give more than 5 stars I would.
They are an honest business who will look after you.
Their Website, is also very helpful and was the main reason after days of looking through different sellers that I chose Sydney Bamboo.
I can highly recommend their business to all.

Reply from Sydney Bamboo 2023.02.27

No problem. Please get back in contact if you have any questions. Thank you for a pleasant business transaction Paul. Happy growing.

Kay Perry

2023.01.19

Highly recommend Sydney Bamboo and will purchase again
Outstanding customer service and a slight issue with delivery was immediately fixed
Healthy plants and I was kept informed at all times 😊

Reply from Sydney Bamboo 2023.02.27

Thank you Kay, apologies for the delay. Start of the new year is always hectic. Please get in contact if you have any questions even if it's in 5 years time. Happy Growing. Jan

Adelina Cubelic

2022.10.11

Really wonderful customer service, responsive over email and my plants arrived looking great!

Reply from Sydney Bamboo 2022.10.12

You are more than welcome, Adelina.
Thank you for your feedback.

Please don't hesitate to get in touch and ask questions at any point in the future.
Please remember care guidelines are here if you would like to look at them, they aren’t “must dos” they are ways to get the best out of the plants

https://www.sydneybamboo.com.au/how-to-grow-clumping-bamboo-stress-free-sydney-bamboo-care-guidlines

Happy Growing and thanks again for the feedback. We never solicit for it and understand some people are very busy and may well be focused on the garden and not Google.
Much appreciated

Katie Hutchinson

2022.09.15

Jan is so helpful and caring! I had a small issue with my delivery and after reaching out, they went above and beyond to help me and ensure I got my tiger grass in a timely manner.
It arrived safe and sound. Couldn’t be happier :) thank you!

Reply from Sydney Bamboo 2022.09.15

You are more that welcome Katie. We got a delivery yesterday afternoon btw:)
I think some people call that karma:)
Happy growing
Sydney Bamboo

Emily Cribb

2022.06.05

Jan's passion and knowledge for bamboo is second to none. She has so much information on her site and was more than happy to clarify any questions I had beyond this information. She dropped the bamboo off for free and arrived when she said she would but before that she talked me into buying less! We painted the courtyard in late February and early March and planted the bamboo mid-March. It's only June and the plants have basically doubled with some shoots quadrupling their original height. It was such a simple and cost effective way to transform our small and very not private courtyard. I can't wait to see them block out our terrible view! In time we will landscape with pots in front but we're pretty cash stretched at the moment. I followed all her advise when prepping the space and it seems to have paid off very nicely.

Reply from Sydney Bamboo 2023.02.27

Hi Emily,
Thank you for the review Emily and especially the pictures because you can really see the benefits to come. Please reach out if you want any tips or advice. Happy Growing. It's so nice to see someone planting them with enough space because it really does make a difference and they will grow much faster and taller :)
Just be sure to keep them from getting overcrowded by removing new shoots once you get a screen you are happy with. After a few years the oldest culms will begin to look a bit tired. If there are 4 that have seen better days, let 4 new shoots come up and branch out, then cut out the old culms at the base. That way they can't start to get to cramped in the gap. We have never seen Slender Weavers break through concrete but it's probably not going to be good for the plant and is easily avoided by preventing overcrowding (which you would have to do at some point anyway)
Also, once they get to the height you want, cut off any growth that's higher than you need. Let the culms come up and just as they start to put branches up, pull them down and cut the tops off to whatever height you want, then let go and they will spring back up and continue to push out branches, with longer ones and more leaves too.

LookHere3

2022.05.26

They attempted to remove my genuine review. I have email history of chat. which proves I asked for help on placing an order on a specific bamboo to see if they had in stock. I was asked for quantity and they didn't bother replying back after I only wanted one.

BEWARE anyone dealing with them. why do you think they never meet face to face? theres a reason behind everything!

Reply from Sydney Bamboo 2022.10.16

Your 1st review was removed, you call it genuine and now leave a (non-genuine??) review. If you wish to check, simply go online and notice you can order 1 plant in 2 clicks (depending on how you do it, but 2 clicks is possible) It' pretty clear who you are and it would be appreciated if you could tend to yur own busiess and let Sydney Bamboo do what Sydney Bamboo does best, which is deliver high quality plants at very reasonable prices. This is clearly a fake review. LookHere3, please explain the diffculty that you we didn't help you with . Google do NOT accept emails and are no intereted in proof (unfortnately) so your "history" wan't used by Google) The problem is that Google, like so many other organisations look at the evidence they demand in refuting baseless claims and simply state, "no breach found", they just don't explain why.

Karen O'Connor

2022.01.07

We are delighted with our (Gracilis) plants from Sydney Bamboo. Jan was so helpful and delivered them safely to us. They are now thriving and providing an awesome screen between our house and an apartment block next door to us. Sydney Bamboo have been amazing with their ongoing advice and support around pruning. I would highly recommend Sydney Bamboo.

Reply from Sydney Bamboo 2022.01.09

Hi Karen. Thank you so much for your positive feedback. I'm delighted to hear that your plants are thriving and screening as you wanted them to. It's always great to know that customers are happy with the product and the service. Thanks again, Jan.

Carol Cerven

2021.09.30

I can’t recommend Matt highly enough. He went above and beyond after one of our boxes of bamboos was lost by the courier (thanks to covid lockdown) Matt sent me replacement plants and kept me informed all the time. He is fast to respond and very knowledgeable.
The plants are carefully packed in protective boxes, I was very impressed by that.
Thanks Matt, i will recommend you to all my friends.
Stay safe and well
Carol

Reply from Sydney Bamboo 2021.09.30

You are most welcome Carol. Thanks for your patience and understanding, it is greatly appreciated. Say safe also. Hopefully we're nearing the end of a difficult time.

Paul Brown

2020.10.16

Our bamboo arrived and we are were very pleased with the quality, very healthy and green. We would especially like to make mention of Matt who gave us so much guidance on how to prepare beds and after care. He kept in contact with us until the bamboo arrived, very much appreciated and we highly recommend Sydney Bamboo.

Reply from Sydney Bamboo 2020.10.16

You are more than welcome. Thanks for trusting us to get them to you where you live during worldwide COVID courier confusion.
Happy growing.Paul.

www.sydneybamboo.com.au

Sydney Bamboo Reviews

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Reviews ( 23 ) 4.5