Temecula Auto Repair & Transmission Reviews

Thank you for the opportunity, Danielle. We truly appreciate your business and loyalty.

To serve this client as best we can, avoid unnecessary delays, and line things up for same-day service, we ordered tires in advance to have on hand in case the tires were to be replaced when the customer eventually brought his truck in. We never promised the tires would be covered under warranty, sight unseen. We very clearly explained that we must first inspect the tires (and the truck) to determine if there is warranty coverage under the manufacturer's terms. Upon inspection of the tires on August 2nd, we noted outer edge wear due to a wheel alignment issue with the truck. Additionally, the tires exhibited other uneven wear due to a lack of regular tire rotations. We have in our records only one tire rotation when the new tires had 4,000 miles on them, but this client had not come to us for any other rotations and had no wheel alignment(s) at our shop. Thus, we requested records from him, inquiring if regular rotations and alignments may have been performed elsewhere. He couldn't provide any records for the required tire maintenance. Thus, it seemed the truck had gone 26,000 miles without tire rotations or wheel alignment; and the wear patterns on the tires seem to tell the same story. Thus, we sadly had to break the news to this client that the tire manufacturer would not provide what otherwise could've been a prorated warranty credit* for tire replacement. *Please note that had things been different where there was warranty relief on these tires, that warranty coverage would've been prorated at approximately 50% according to the manufacturer's warranty terms. (See https://www.tirebuyer.com/education/understanding-your-warranty for details on how tire warranties work). Doing our best to please this customer, despite there being no coverage due to his neglecting to properly maintain the tires, we offered a 50% discount on the tires, bringing his out-of-pocket cost to what it would've been under warranty anyway. He declined our offer, demanding we give him tires for free. We again explained to him how the prorated tire warranty works and repeated that our discount offer was bringing his cost for replacement tires to what it would be had there been warranty coverage. He continued to decline and insisted we provide FREE tires, despite his having received 30,000 miles of use out of the original tires. Casey, we're truly saddened with how things went during your recent service visit. We thought we did everything we could to help with your tire situation and we apologize for any miscommunications or misunderstandings. We continue to hope you come to realize that the discount we offered will provide you with a new set of tires at the very same out-of-pocket expense you would've incurred had we otherwise been able to process warranty coverage on your original tires. Please let us know if you change your mind regarding accepting our offer or if there's anything else we can reasonably do to earn your satisfaction. We're always here to serve you in the best way we can.

We’re very saddened and disappointed to see this review. We did everything we could to serve this customer well, including waiving approximately $200 in fees, and not charging this client anything at all for our services. We performed extensive diagnostic testing on this lady’s Fiat 500 for an illuminated check engine light and we indeed pinpointed the cause and identified the need to reprogram the vehicle’s computer. Unfortunately, the vehicle manufacturer - Fiat, in this case, is withholding repair information and the necessary software from the open market, precluding any independent repair shop like ours from repairing Fiats for this particular problem. We, sadly, had no choice but to notify this client that only the Fiat dealer could perform the repair, as deliberately orchestrated by Fiat itself. She became upset that she now had to make another trip to the dealer. To appease the situation, we generously offered to and did waive our fee for all the testing we performed, whereas customarily we’re justified in charging as it’s not our fault Fiat is withholding repair information from the open market. This issue of vehicle manufacturers withholding repair information from consumers, vehicle owners, and independent repair shops is a national controversy with innumerable lawsuits pending and “Right-To-Repair” legislation to solve this matter also pending in Congress, as well as in many states. Please see: https://www.sema.org/advocacy/right-to-repair https://www.congress.gov/bill/118th-congress/house-bill/906 Cecilia, we’re sorry that you fell victim to this situation of software not being available from Fiat to repair your car. But, as our manager explained to you at length, we’re as much a victim of this as you are. We couldn’t possibly have known that we’d end up here until we performed the necessary testing on your car. We service Fiat vehicles regularly in our shop and rarely encounter this situation. The necessary repairs, in this instance, just happened to require restricted software. We do, of course, feel that your review is very unfair and misplaced. We didn’t create this situation, Fiat did. We made every effort to serve you as kindly and as professionally as we can. If you can find it in your heart to understand this and remove this review, we would be most appreciative. Please let us know if we can serve you in the future.

Thank you so much, Raymond. We appreciate your business.

Thank you, Todd. We appreciate your business.

Thank you so much for the trust you've placed in us. It was our pleasure serving you.

Thank you for coming in, Michael. We appreciate you.

Thank you so much, Corine. We enjoyed serving you.

This customer never contacted us to report the allegations stated in this review. It was we who conducted a routine after-visit follow-up to ensure he was satisfied with our service. While it struck us as strange that, if something like this happened, the customer wouldn’t contact us right away + the engine went supposedly a whole week with a missing oil cap, we nonetheless took the matter very seriously. We immediately investigated. Video footage from our shop’s security system showed our technician securing the oil cap back on the engine after filling the oil. We fully stand behind all our work and would never in a million years avoid responsibility for anything we caused. But when it’s crystal clear in our video that our technician filled the engine with oil and secured the oil cap, we can only relate our findings to the customer, which is what we did here. We’ve been under the same ownership (and mostly the same staff) for almost 10 years. We have also been using the same customer database computer system for that entire time. However, we only see three total visits for this customer, every two years, starting in 2020; and this vehicle appeared to have had recent work performed elsewhere – perhaps DIY. Colin, we’re really sorry for whatever happened to your Toyota Camry but, as stated above, we can fervently assure you that our technician properly secured your oil cap back onto your engine when completing the oil change.

It was our pleasure, Joe. Thank you for your trust.

It was our pleasure serving you, Erik. Thank you for being so patient during the couple of days' delay waiting for your cylinder heads to arrive.

Thanks, Larry, for pointing out that we missed the mark during your visit. We are sincerely sorry that our manager deviated from our weeks-long standard in failing to have his mask on when you came in. I can definitely assure you that it is our policy that our employees wear their face masks whenever having a human interaction; and we're following CDC guidelines as well as taking many precautions in our day-to-day business activities. We have sneeze guards up at our counter, social distancing decals on our lobby floor, and a hand-sanitizing station for customers in our lobby. Additionally, we are sterile cleaning our facility and customer lobby several times a day; we are wiping all vehicle touch points before and after work is performed (exterior/interior door handles, steering wheel, shift levers, and any dashboard/accessory knobs when the scope of work requires those be touched); and we are installing fresh protective (disposable) seat and steering wheel covers on each vehicle on which we're working. In addressing your review with our staff, emphasizing our strict mask policy, one of our managers immediately apologized for and took responsibility for having forgotten his mask at his desk in the back a couple of times. With that, all staff members now fully understand that this is not acceptable and have all committed to strictly following all of the standards/procedures I've noted above. Please accept our apology for this anomaly that occurred when you came in.

Thank you for your many years of loyalty, Alma. We really appreciate your business.

It was a great pleasure serving you, Daymond. Thank you for your business and for this review.