Categories Beauty & Well-being Hair Care & Styling Tom Zappala Haircutting
Tom Zappala Haircutting

www.tomzappala.com.au

Tom Zappala Haircutting Reviews

EXCELLENT rating
4.9
218 reviews Verified
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Reviews ( 218 ) 4.9

Maja Kulpa
Maja Kulpa
2025.02.25
Best haircut ever.
I got my haircut in July last year, and my hair still looks great. Amazing, thanks
Reply from Tom Zappala Haircutting 2025.02.25
Best results ever. Indeed, this is what I strive for each and every time. Thank you, Maja! I'm thrilled to hear you're happy with my efforts and look forward to seeing you again in the coming months =)
Victoria Austin
Victoria Austin
2025.02.17
It's been 20 years since I liked my hair. That's a long time. After a lot of research, I finally took the leap and booked an appointment with Tom. Honestly, it was the best haircut experience I have ever had. Tom listened carefully and without judgement to my story, my relationship with my textured hair and how my busy lifestyle means I have little time for styling. I walked out with hair that is now full of life and that I can wear up or down with minimal effort. Tom is passionate, authentic and has a clear vision - I cannot recommend him enough.
Reply from Tom Zappala Haircutting 2025.02.18
It's been over 30 years, and I am still grateful for the opportunity (and trust) to help those who have struggled with finding hair happiness. Victoria, it was wonderful having you in my little salon, and I am thrilled that my approach and principles have landed so well. I'm sorry it took so long for our paths to cross—however, I am thankful they eventually did! Thank you for taking the time to share your experience. I'll be here for the foreseeable future to once again help deliver what you've needed and deserved all these years =)
Helena Puszka
Helena Puszka
2025.02.10
Tom is extremely thoughtful and a complete pro. A totally unique haircutting experience where I felt completely listened to and understood! I really appreciate his approach to hair, including embracing your hair type as it is. I'm getting plenty of compliments on my cut, and most importantly *I* really like it and it suits my style and daily life. Thanks Tom!
Reply from Tom Zappala Haircutting 2025.02.11
"Extremely thoughtful and a complete pro". Awww, what a terrific and lovely sentiment =) I'm absolutely thrilled you're happy with my efforts, Helena. It was wonderful having you in the salon. Thank you for supporting and encouraging my process throughout your booking. I remain committed to listening, improving, and ensuring excellence for as many more years as I am physically capable. Here's to at least a few more decades! Thank you for sharing your experience =)
Rachel Bradstock
Rachel Bradstock
2025.02.05
Incredible. Finally, someone who listens to you and understands the practical day-to-day needs of textured hair.
I hadn't been to a hairdresser in 15 years after enduring bad haircuts, poor communication, and suspicious pricing structures. He provides a safe space and genuine communication, actually understanding his individual clients. His flat fee is a bargain for what you get.
I cannot recommend him enough!
Reply from Tom Zappala Haircutting 2025.02.10
Indeed! "Understanding the practical day-to-day needs of textured hair" is vitally important—especially given the abundance of self-proclaimed 'experts' who don’t even have curly hair! Unfortunately, unrealistic social media marketing, misleading pricing, and aggressive upselling are just a few of the many reasons why you and so many others struggle to find a supportive professional. This reality is exactly why I choose to operate and offer the services I do.

Rachel, thank you for acknowledging my efforts to help where others have fallen short. I’m thrilled you found the experience and results you were seeking—and have always deserved! Thank you for taking the time to leave your review and recommendation. Your words inspire me to continue moving forward with positive intentions, transparency, and dedication to helping others.
Tania Berezin
Tania Berezin
2025.01.26
The salon is a very calm and relaxing environment. Tom listened to my concerns about my hair carefully and knew what to do, and was very meticulous about getting the hair cut just right. The hair cut itself is great, my hair feels much lighter and sits nicely without me having to do too much to it, which is exactly what I wanted. Thank you, Tom.
Reply from Tom Zappala Haircutting 2025.01.28
You are most welcome, Tania! It's an absolute pleasure meeting your needs and providing a supportive haircutting experience. Indeed, that meticulous nature lends itself to happy client outcomes—especially for those with lower-fuss desires! Thank you for trusting me with your hair and for taking the time to share your thoughts. All the best until next time =)
Fran F
Fran F
2025.01.20
For the first time in way too many years to remember I am happy, actually beyond happy with a haircut.
Tom busted so many myths and untruths about having fine hair and is the first hairdresser to not be in the slightest concerned about it. He actually spoke positively about my hair and didn’t make me feel like I was a burden.
The investment was 100% worth it particularly considering I won’t be paying for unnecessary haircuts every 4-6 weeks.
Thankyou Tom for your patience, understanding and most of all kindness.
You restored not only my hair but also my confidence.
Reply from Tom Zappala Haircutting 2025.01.21
Fran, it was my absolute pleasure restoring your confidence and helping to re-align the abundance of misinformation you've received over the years. Indeed, anyone doing this type of work should have a primary objective of helping others, and I'm thrilled to learn that my efforts have enthusiastically landed well. Thank you for taking the time to share your experience =)
Bea Laufer
Bea Laufer
2024.12.30
If I could give 100 out of 5 stars, I absolutely would in a heartbeat. 6 and a half MONTHS after my first chop with Tom, my hair is still as manageable as the day it was cut, doesn't have split ends and is the healthiest it's ever been. Tom has curated the most welcoming and comfortable environment, MILES away from the typical experience that leaves you dreading the appointment and wanting to leave the second you walk in the door.

I cannot thank you enough Tom for sharing your talent and refreshing approach which has truly changed the way I think about my hair and appearance in general; I have genuinely been transformed into a new person inside and out with such a literal AND metaphorical weight lifted off my shoulders. Tom, I cannot thank you enough for being the person who has made the hair experience enjoyable <3 :)
Reply from Tom Zappala Haircutting 2024.12.31
I'm speechless. What a lovely gift to end the year! Wow!! Thank you, Bea. =)

Everything you experienced during (and since) your visit and write about in your review is the byproduct of a career spent listening to what was needed. As an interesting side note, the reason for the lack of split ends is partially due to the custom scissors I use. They are handmade in Japan and designed to my exact specifications to benefit the hair when dry-cutting. Indeed, inferior haircutting tools and techniques harm the hair in more ways than one! I'm thrilled you've noticed a difference!

Most of all, thank you for the validation and your trust. As we begin a new year, I remain committed to providing a safe and supportive space for those seeking or need something different. More than ever, my principles and resolve are steadfast as I continue this journey for the foreseeable future.

You are most welcome, Ms Laufe. Thank you for sharing your review. You've more than made my day! <3 Indeed =)
Branislava Godic
Branislava Godic
2024.12.26
Reply from Tom Zappala Haircutting 2024.12.26
Thank you, Ms Godic =)
Eljo Agenbach
Eljo Agenbach
2024.12.22
It’s been a few weeks since I saw Tom to give me my first ever curly cut, and I’m so happy with the results! The appointment itself was a wonderful experience where Tom sought to understand my relationship with my hair before cutting, which felt really intentional and special. He cut a beautiful shape which has encouraged the curls to come out even more. Above all it’s so much easier to style now and I’m loving my curls more each day. I highly recommend Tom’s services and will be telling all my curly and wavy-haired friends 😌
Reply from Tom Zappala Haircutting 2024.12.22
Elijo, your review is the perfect holiday gift. Thank you! I'm thrilled you're happy with the efforts to provide a supportive experience—and results. Thank you for trusting me with this endeavour and assisting with your journey. Your review and recommendations will help keep things forward for the coming years. All the best to you and have a terrific holiday season =)
Eloise Hickey
Eloise Hickey
2024.12.13
For anyone wondering... couldn't recommend Tom enough! A seriously good hairdresser, attentive and generous.
Reply from Tom Zappala Haircutting 2024.12.17
It's always great to see you, Eloise! Thank you for the vote of confidence and validation for the efforts. Looking forward to another of your visits sometime in the future. Thank you for posting your review =)
Erika Burwash
Erika Burwash
2024.12.05
I have had two haircutting experiences with Tom, and both have left me with a hair style that I really love. The great thing is that it doesn’t just look great in the salon but days, weeks, and months later I am still happy! I’ll be back for sure ✨
Reply from Tom Zappala Haircutting 2024.12.06
Ms Burwash, your genuine and validating testimonial helps keep me going this busy season. Thank you for sharing your experience and reaffirming an important aspect of providing excellence—results that endure far beyond the visit to the salon! I'm thrilled to have your continuing trust. See you in the new year =)
Phoebe McGrath
Phoebe McGrath
2024.11.26
Reply from Tom Zappala Haircutting 2024.12.01
Thank you, Phoebe =)
Desiree Katakis
Desiree Katakis
2024.11.21
I could not recommend Tom enough.
Every time someone has complemented me on my hair, I don't mention the products, I mention the haircut! I have recommended so many people to Tom and I really suggest you book an appointment if you are someone who wants to embrace their awesome curly hair. He really knows what he's doing, and the experience is divine.
Reply from Tom Zappala Haircutting 2024.11.23
YES!!! It's always about shaping more than the products. Thank you for validating and communicating the essential truth, Desiree. While it's unfortunate that so many think curly hair is all about products and methods, I am thrilled to share the truth with those seeking it. Thank you for trusting me to meet your hair needs. I am committed to providing excellence for the years ahead. Thank you for sharing =)
Sue
Sue
2024.11.21
Excellent cut, every time. Always just a little bit different, addressing my needs /wants for the season. Calm, quiet, professional salon. Thank you Tom.
Reply from Tom Zappala Haircutting 2024.11.23
Excellent individual, every time. Always an enjoyable session from consultation and discussion to shaping and finishing. Thoughtful, considerate, and insightful. Thank you Sue for being such a terrific person to share the space and time with =)
Lisa Fush
Lisa Fush
2024.11.20
Fabulous experience, will be making a return visit this time next year!
Reply from Tom Zappala Haircutting 2024.11.20
Great news! Thank you, Lisa. I look forward to seeing you in the new year =)
Stefanie Kenyon
Stefanie Kenyon
2024.10.25
My latest haircut with Tom is now my favourite. It's like he's redesigned my hair with his cutting excellence. I enjoy letting my hair air dry without any product (occasionally I use some moisturising oil on the ends) because everything just falls so perfectly. I've had so many compliments. It's so uplifting feeling good about your hair. Added to Tom's skills is his warm personality, the way he gets to know you and the calming privacy of his one-to-one studio. I will never go anywhere else now.
Reply from Tom Zappala Haircutting 2024.10.27
2 for 2—yay!! What a lovely follow-up review, Stef. Thank you for your continuing trust and support. I am thrilled that you're resonating with my approach to excellence and look forward to serving your needs for the coming years.Thank you for passing along the compliments, too =)
Kelly Long
Kelly Long
2024.10.20
I had the best haircut experience of my life with Tom! I usually dread visiting new salons due to past bad experiences. Most hairstylists have told me that my naturally curly hair is difficult to manage and suggested I straighten it, often ignoring my preferences. However, Tom truly listened to me and understood my struggles. He paid careful attention to what I wanted and delivered the best haircut I've ever had. I’ve been loving my new look for a month now, and I finally know how to manage my hair! I cannot imagine going to other hair salon now.
Reply from Tom Zappala Haircutting 2024.10.24
There's no better satisfaction than delivering what people have deserved after so many unfortunate salon experiences. Kelly, it was my absolute pleasure being trusted with your hair. Thank you for validating the principles that place listening and understanding above all else. I'm so thrilled the efforts to help have landed well. I assure you that I'll be here for the foreseeable future to help deliver the results and consistency you've been longing for =) Thank you for taking the time to share!
Denise Pargas
Denise Pargas
2024.10.20
Had my first appointment with Tom and it exceeded my expectations. I have never had my hair cut like the way Tom cut it. It was not only cut dry but with a lot of care and precision. It didn’t feel rushed and the one on one experience was refreshing. He explained simple ways to style my hair without having to use or upsell expensive products. I have already received compliments on how nice my hair looks and love how much easier it is to manage my curls. Thanks Tom, I look forward to my next appointment.
Reply from Tom Zappala Haircutting 2024.10.20
Ms Pargas, it was an absolute pleasure to serve! Thank you for this lovely feedback regarding my process—and I'm thrilled you're happy with the results, too! Receiving compliments is always such a nice feeling =) I'm so grateful you appreciated the lack of upselling. That common salon practice is something I am particularly passionate about as people come to see me for genuine help—not to be upsold expensive hair products. Ultimately, I'm so glad to read your review to start this week, and I look forward to seeing you once again in the months ahead =)
Dinah Hansman
Dinah Hansman
2024.10.20
Tom takes time and care to discover who you are and what you need before he even gets out the scissors. This is such a refreshing change from most hairdressers who cut hair like it’s not attached to a person who has a relationship with their hair, and who cut curly hair like it’s straight and just needs to be tamed.
Reply from Tom Zappala Haircutting 2024.10.20
Indeed, Dinah. There is such a responsibility that comes with being trusted to look after someone's hair. To begin that process without thorough consultation and listening is a risky proposition that I refuse to take =) Ultimately, everything I do is to help ensure positive results for the client, not fulfil a personal creative or sales agenda. Thank you for validating my principles and process—and for taking the time to share your feedback. Much appreciated!
Katy Craven
Katy Craven
2024.10.20
I have just started to embrace my curly hair and was feeling a bit lost as to where to go. I found Tom's website and immediately felt that he knew what he was talking about! The whole experience, from booking, pre-arrival, consultation and after care advice was superb. The lack of loud music, Tom's undivided attention, the lack of selling product....the list is endless, and I can't recommend him highly enough.
Reply from Tom Zappala Haircutting 2024.10.20
Katy, you've made my day—thank you! Thank you for sharing and validating the efforts here to provide the experience and results you deserve. They help cement everything I do to help others and keep me moving forward. Thank you =)