Trip.com Reviews

DO NOT BOOK WITH THEM Where do I start! We were supposed to go on a trip to Spain and purchased the recommended connection package through them. The connection between the first flight and second was just over two hours, but changed closer to the travel date. It went down to 1.5hrs. I called and told them I was concerned if their were any delays that could be cutting it close. They reassured us it was more than enough time and to keep our flights the way they were. There ended up being a 1-hour mechanical delay and the airline told us not to get on the flight, as we would miss our connection. They offered to put us on a flight tomorrow. We called trip in a panic and we're told to approve the change and they would help us with the last connection. Well, once we made the change with the airline and called back, they were singing a new tune and told us it would cost us each the whole amount of our trip to change the last flight. We would have never agreed to accept the change with the airline and would have demanded a refund, while at the airport. We guaranteed would have received it, as it was happening in real time. We ended up arguing with trip all night and the whole week we were supposed to go on our trip about refunding us for something that was out of our control. They should have changed our flight when it changed over a month ago, but lied and told us we would be ok, and if not, they would help. Who knew that help meant charge you double for your trip or say goodbye to the money you paid. We called the airline and told them what was happening and that their delay caused us to miss our entire trip. They said they would give full refunds if the flight offered didn't work for us, but because we booked through a third party platform, the refund had to come through trip. We told trip this and they said they would handle it. We'll they just kept passing us on to a new person every day, not making proper notes on the situation and asking us a few times if we had gone on our trip! I have never had to repeat myself to so many people in my life! They were completely useless and 100% relayed the wrong information to the airline, causing the airline to deny the claim. We called the airline repeatedly and were told, yes, we were entitled to a refund. It went on like this with trip for weeks. We finally gave up and contacted our bank. Trip called us every day demanding we tell the bank to take the charge back off and they would help assist with our issues. They still didn't understand that we missed our entire trip! I will never book off a third party platform, especially Trip.com. I have heard horror stories from other people, but never took it seriously, until it happened to us. They are a money hungry company, with terrible customer service. Trust me, do not book with them!

Scammers-I Missed my flight due to them I booked a flight from Islamabad to Frankfurt through Trip.com (Booking No. *******0001) and had a terrible experience. Three days before my flight, I asked them to provide the "OK TO BOARD" status, which the airline can usually give within 2-3 hours. They never provided it, and I ended up missing my flight because of this. I asked for a full refund because it was their fault, but now they aren't responding to me at all. This feels like a scam. I regret booking through a third-party site like Trip.com, and I advise everyone to book directly through the airline to avoid this kind of hassle. Trip.com, I want a FULL REFUND for making me miss my flight!

TLDR: Avoid at all costs Worst service I ever faced in 14 years. Customer support do what they can, but basically you will end up having to buy new tickets with an actual airline, thus you will lose both time and money by using their "service". AVOID AT ALL COSTS

Check-in Negligence Unfortunately, my experience with trip.com has been very disappointing. Just a few days before I was supposed to check-in, I received a message saying there were issues with my personal data, which was highly inconvenient since I was out of town and not constantly checking my emails. What's worse is that this issue could have been avoided if they had asked for data confirmation before making the payment, instead of just a few days before the flight. This reflects poor organization and even negligence on their part.Additionally, rather than helping to resolve the issue, they simply blamed the airline without offering any solutions or assistance. This situation has caused a lot of frustration, and as a result, I cannot recommend their services under any circumstances.

Trip.com is a scam Booked a short domestic flight through Trip.com. The flight was cancelled. Trip.com has refused two refund requests thus far and continued to give me the runaround. I'll most likely have to dispute the charge. Not only were my flights cancelled, but I've wasted 2 hours trying to get a refund. Personally, I'll never use them again.

Do Not Use this booking platform! Stay away from this booking platform! Prices might look more reasonable but if you run in to issues they are a complete nightmare. My sister and I took my mom on a 70th birthday trip. Purchased our seats and baggage ahead of time through trip.com. Went to check in for our flight and the seats and baggage were not showing. Called trip.com kept getting the run around, no clear solution. Was told due to time to repurchase and they would refund. Two weeks later, still no refund. I have received 7 emails saying they are looking in to it. I have spoken to someone multiple times, uploaded receipts only to be told they are looking in to it. Waiting on almost 400 dollars to be reimbursed. I am still confused on what further needs to be looked in to when receipts of the original purchase are uploaded, plus the repurchase which they directed, and now two weeks and no refund as of yet. Again, DO NOT USE this platform. Extremely poor customer service. Not worth the cheaper ticket.

0/5 AVOID TRIP.COM AT ALL COSTS 0/5 I had an absolutely dreadful experience with Trip.com, and I strongly advise everyone to steer clear of this company. Here's a detailed account of my ordeal: I booked a flight through Trip.com, which was scheduled for Thursday, June 27th, at 4:30 PM. The flight was delayed to 7:15 PM, and I received an email from Trip.com instructing me to arrive at the airport at least 2 hours before departure. Following their instructions, I arrived at 5:15 PM, only to find the check-in counter closed. This was confirmed by the photographic evidence I obtained, showing the counter closed at 5:00 PM, 2 hours and 15 minutes before the flight. Despite my best efforts, including spending four hours on the phone with both Royal Jordanian and Trip.com, I received no help. Over the next three days, I made countless calls, often late into the night, trying to resolve the issue. I ended up having to book a new flight out of pocket, which further drained my resources as I borrowed money from friends and family to cover basic necessities. I presented all the necessary evidence to Trip.com, only to have them fabricate excuses and outright lie about the check-in times, shifting blame to the airline. Their customer service was abysmal, with representatives like Darren and Martha refusing to take responsibility, despite their initial instructions leading to my missed flight. Trip.com's response was to offer a measly 5000 Trip Coins as "emotional compensation," which is an insult given the financial and psychological toll this experience has taken on me. They ignored my evidence, dismissed my claims, and failed to provide a satisfactory resolution. They even had the audacity to claim that the airline's check-in system was outdated, a flimsy excuse to cover their negligence. In short, Trip.com's lack of accountability, dishonesty, and appalling customer service has caused me immense stress, financial loss, and a significant disruption to my personal and professional life. They are unreliable, untrustworthy, and have no regard for their customers. I will be taking legal action and ensuring that everyone knows about my experience with this disgraceful company. Avoid Trip.com at all costs – they do not deserve your business. Ghassan Solh

Avoid trip.com for flight booking Avoid trip.com while flight booking Hi everyone, I hope you're all well. I wanted to share a cautionary tale from my recent experience. My biggest mistake in life has been choosing Trip.com for flight booking. I would strongly advise all my friends and family to avoid using Trip.com. It turned out to be a complete waste of both money and time. Please be wary when booking your flights and look for more reliable options. Your travel plans deserve better. Take care

Get Bent Trip.com Will NEVER be booking with Trip again. I am a frequent traveller and never have an experienced such a horrible stressful booking process. The booking gave no option for baggage and as a reasonable sane human being would assume when flying from Canada to freaking New Zealand baggage is sort of a given (not even a carry on like yes okay let me just fly across the globe with only the clothes on my back and a personal item that is perfectly sufficient). In the booking confirmation I was alerted that I did not book baggage however there was no option to add baggage and I apparently needed to call the airline, which I proceeded to do. Don't even get me started on WestJets pathetic customer service, I was unable to get ahold of anyone with a pulse and was forced to try my luck at the airport. It would have cost $850 to get my baggage to my destination. Now I'm familiar with extortion from these money sucking flying vultures but this is getting out of hand. I'll have to post my luggage to NZ and wear my boyfriend's pants in the meantime. Trip.com you are the worst platform I have ever used. Avoid at all costs!

Extremely Disappointing Service and Lack of Refund I am writing to request a refund for my flights booked through Trip.com. Due to unforeseen circumstances, we had to cancel our entire trip to Hong Kong, including the return flights. Despite multiple attempts to resolve this issue through your customer service channels, my request for a refund has not been adequately addressed. Below are the details of my bookings: Booking Reference: *******4983 Date of Booking: June 12,2024 Flight Details: Cagayan De Oro to Manila: Airline: Philippines AirAsia Flight Number: Z2698 Departure: July 19,2024 Manila to Hong Kong: Airline: Greater Bay Airlines Flight Number: HB232 Departure: July 20,2024 Booking Reference: *******1435 Date of Booking: June 12,2024 Flight Details: Hong Kong to Manila: Airline: Philippines AirAsia Flight Number: Z******* Departure: July 27,2024 Manila to Cagayan De Oro: Airline: Philippines AirAsia Flight Number: Z2697 Departure: July 27,2024 Issue Description: On the booking date, I reserved the above-mentioned flights from Cagayan De Oro to Hong Kong and the return flights. Due to unexpected changes, we had to cancel our trip. I contacted Trip.com's customer service to request a full refund for both the outbound and return flights. However, my experience has been frustrating and unresolved: 1. Initial Misunderstanding: The customer service agent misunderstood my request as a flight change instead of a full cancellation. 2. Repeated Assurances: Despite repeatedly clarifying that I needed a refund, the agent informed me that the normal ticket policy made the tickets non-refundable. 3. Unfulfilled Promises: Multiple promises of escalation and callbacks within an hour were made but not fulfilled. 4. Final Outcome: Despite my insistence, the agent was unable to cancel the booking or process a refund, citing ticket policy restrictions. Impact: This unresolved issue has caused significant stress and financial loss, as we are now left without a refund for the canceled trip. This experience has severely impacted our trust in Trip.com's service. Desired Resolution: I request a full refund for all the flights booked under the above reference numbers due to the cancellation of our entire trip to Hong Kong. I expect Trip.com to process this refund promptly and improve its customer service processes to prevent such issues in the future. I look forward to your immediate resolution of this matter. Please contact me to confirm the refund and address any further questions. Thank you for your prompt attention to this issue.

Tickets received for a completely different departure time and airport Tickets received for a completely different departure time and airport for the outbound flight than we actually bookedBooked a return flight and they sent tickets for a completely different departure time and airport for the outbound flight than we chose. Spent hours on the phone with customer service who put the blame on us for selecting the wrong flight when we had checked the flights multiple times on the booking page before payment. Clearly a technical issue or bug on their system which they are refusing to admit. Obviously unable to provide evidence as the issue is within their system! Looking at reviews on other review websites over the past few days, it looks like other customers have experienced the same issue. This has caused unnecessary stress and wasted time. They are now asking us to pay over £400 extra to change the flights even though the error is from their side. Terrible experience that has not been resolved.

RESCHEDULING THE FLIGHT-BLAMING THE CUSTOMER& AIRLINE, GIVE NO EVIDENCE Booked a domestic flight. Went to the airport for check-in but was prohibited. Flight officer mentioned that my ticket was rescheduled two days later. Shocked, live chat and making me waited. Eventually the customer service called saying that they could not do anything but asking me to purchase an alternative flight. I paid about 30% higher than the first ticket. I asked for a FULL refund and here the drama started. Trip.com claimed that i was the one who rescheduled the itinerary and then later claimed that I came late to the airport- funny though, they said that the airline i booked told them so. I told them, you can say whatever you want but i need evidence. They told me that, they are going to refund the first ticket (awaiting).Lucky me, I have an audio clip. Be a smart consumer, guys. The case has been escalated to the higher authority.

Trip.com is a BIG SCAM Trip.co is the Worst experience ever, Worst Site, Worst Customer Service, BIG SCAM. They screwed me for 800$ and their reply was " we can give you 5$ worth of Trip.com points". DO NOT EVEN BOTHER!

Worst travel platform...avoid at all costs If there was 0 star I would give it. If you value time and energy during your vacation,never use this platform. I had to book a flight in South America because the airline website and app wouldn't allow my credit card to process Long story short. Original domestic flight booking in Ecuador had 1pc hand carry and 1 pc 23kg checkin baggage incl, and this was valid both ways outbound and inbound. As I was traveling with additional luggage for a long trip from Asia,I purchased an additional 23kg check in both ways. I also purchased all the extras on trip.com like platinum service etc etc. Unfortunately the airline canceled the outbound flight and I had to change it to another date, but I never changed any details regarding the inbound. On the first leg on arrival, the airline informed me that I had 2 checked bags allowance in the way out but only 1 on the inbound. To my horror, when I checked the reissued ticket (after the outbound change) trip.com had removed the original free baggage allowance. I spent countless hours on chat and email with a completely unhelpful bunch of incompetent agents, none of whom could explain how or why this had happened. Eventually they offered my compensation of usd28, which as yet, is still pending. Whether this was a technical issue with ticket issuance, or whether it was a human error, or whether it was the airline (not so as I just completed the inbound flight and none of the airline counter staff could explain it...I have the original ticket printed with the free allowance included...) or whether this is some ploy for trip.com to earn additional revenue by cheating customers...remains a mystery as NO EXPLANATION WAS OFFERED AT ALL BY ANY OF THE MANY MANY AGENTS I CHATTED AND EMAILED WITH OVER THE LAST 8 DAYS... If you want to avoid hassle, just get a local travel agency to book your reservations in exotic destinations. DO NOT TRUST TRIP.COM EVER!

Zero star of trip.com If there is zero star and I must give it zero. I booked a flight ticket from Manchester to Hong Kong and I realised I mixed up the departure and destination place after few seconds after my booking. I contacted their customer service immediately and also the airline company. Trip.com said I need to pay around £400 (half of the ticket price for the mistake happened just a minute before) I called the airline company and they said I can get 100% refund if I booked from them but in my case, it only happens few minutes before so it depends on trip.com decision. After two days phone calls and email (sorry I sent 3-4emails but actually no one response and I kept asking their online agent and one of them said I only have to pay £108.8 to cancel my flight. It's fine I said it's alright but after that she apologised and said she made a mistake and I actually need to pay£3xx and now £22x for cancellation fee. It is very ridiculous that the price is changing all the times. And I can't believe a popular travel agency doesn't have 24hours free cancellation. I was told I can't even change the passenger name and the itinerary. I agree with what others describe Trip.com "This is highway robbery". Never use trip.com, never, NEVER! Date of experience: 20 May 2024

Not trustable For a trip.com and Hilton. Went to my room to this hotel in Port st Lucie, the person next door had the TV very loud at 1:00am and I could not sleep. Went downstair attendant called the room, went back up still loud for 15 minutes so I asked for another room, none available so I said sorry I cannot sleep here, rembourse my 2 nights. But no, I reserved with a third party(Trip.com)…. Third party don't want to do anything, TRU by Hilton, don't care so never Hilton again and never trip.com or any third party again. Really you cannot sleep because of a very loud neighbor and they say we don't care. They prefer lose their name over $200 that's ok but by me not going to their hotel (Hilton) for the next 20 years they are losing a lot more. And trip.com for maybe what $30 will lose a lot more than that too.

Service Provider Pactricing unfair trade The customer service team is pathetic, hypocrite people. Until now, they keep jogging my refund after messing my travel itinerary. They can't be trusted, and customers must watch out. Too much incompetent people and full of lies. I wouldn't recommend anyone

Payment issues and bad resolution Being 1st time User I had some payment issues customer service agent advised to book directly through the aircarrier or talk to bank...Bank said no issues from their end and advised to try with credit limit increase.Trip.com blocked my card took and insisted id proof, bank statements, credit card front and back to release the card for further payments...I felt like they are forcefully to taking PII which is not fair...I tried with my 2 different credit card both had same issues, felt like they are showing payment error purposefully to steal data or to hike flight prices

Don't I have reported them to Fair Trading awaiting the outcome. They sold me 20kg luggage allowance, but as it turned out only one way! It did not say anything on the website nor invoice. I had to find out the hard way. No refund at all, just stating that it is not refundable