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Reviews ( 20 )
P mansk
2024.10.24
A plumber found a leak in the wall of the kitchen behind the sink, turned off the water and called Steamy Concepts. The plumber told us the problem was serious and the solution would probably require a month without our kitchen. We didn't know where to start or how to proceed. Paul from Steamy Concepts called me five minutes later and was in our home about 10 minutes later. He explained what needed to be done, how long it would take and that insurance would pay for the work. We agreed and he called our insurance company, with us on the phone, to begin a claim. 15 minutes later, the claim was made. He said a team would be at our home the next day at 8:00 a.m. and he would come by to make sure the work proceeded correctly. All of that happened (which is rare in my experience). In fact, the demo/removal work was completed that day. I was able to reach Paul by phone or text whenever I had a question or concern. He also kept in touch with the plumber to coordinate work. This is service above and beyond. I would give him six stars.
Victoria Oros
2024.09.13
Steamy Concepts worked quickly and professionally. Ezra, my project manager, was so helpful and empathetic to my stressful situation. His customer service was top notch.
I also have to mention the billing department. Mark, whom I dealt with, was patient with me as I worked with my insurance company. He provided assistance and communication with them directly. He made the process less stressful on myself. Thank you to Steamy Concepts and the incredible customer service they provided.
Rachel Koch
2024.08.29
When we had a leak, Steamy Concepts was so helpful. From hearing about the origin of the leak, to water damage remediation, to working with our insurance, Chris and the team were kind, efficient, and empathetic. Working with them was such a blessing because the whole process is scary, expensive, inconvenient. Definitely recommend.
Thanks for the kind words Rachel! We appreciate the local support!
Richard Gallup
2024.08.18
Chris and his team were amazing. Got to my house super fast. My house was flooded and they gottthe water out and were already drying and prepping that night. Also, Chris was happy to and was available to answer any question I had and was very transparent thru out the whole process. I would defiantly recommend them. A+ job
Thank you Richard for allowing us to assist in your crisis. I hope that you never have to deal with a situation like this again! But if you do…please give us a call!
Hu XiaoHan
2024.08.16
I have used their serivces three times in past 5 years(very unfortunate). Always receive a quick response. They deliver a quick and complete work on time. The communication is also easy and clear. Happy to use them again in the future.
Rose Muzzy
2021.08.23
Shawn was amazing. He came out the same day. He kept all his appointments & was very helpful. Saved me from developing a major mold issue after we had a roof leak. Shawn was very knowledgeable, honest, courteous, & kind.
I’m so very greatefull.
Thank you again 🌹
Thank you so much Rose for this 5-star review! We're glad Shawn was able to help! Give us a call for any other services you may need in the future.
Katherine Lackey
2021.08.02
Shawn Westrope was the representative from Steamy Concepts that I worked with for a roof leak in home. He was professional, an excellent communicator, knowledgeable in his field, and timely with all our meetings. It was terrific to work with someone like Shawn to solve and repair my home leak. He made the repairs go smoothly and timely. I highly recommend Shawn Westrope at Steamy Concepts in Tucson.
Thank you so much Katherine for this 5-star review! Give us a call for any other services you may need in the future.
Mari and Clifford Blanco
2021.06.30
Thank you so much Mari and Clifford for this 5-star review! Give us a call for any other mold removal services you may need in the future.
Alyssa Kauanoe
2021.06.29
Worked with Shawn to do water mitigation after our kitchen plumbing issues. We ended up not having any mold but his team made sure the entire area remained mold-free. He spoke and worked directly with the water mitigation department of my home insurance. He communicated quickly, frequently, and professionally.
Thank you Alyssa for this 5-star review. We're so glad we were able to help keep your home free of mold.
Hector Denogean
2021.06.27
Very prompt and professional. Fredy went above and beyond to ensure my family and I were as comfortable as possible during the process.
Thank you Hector for this review! Happy to see our technician was able to provide 100% satisfaction with our services for you.
Darlene Burton
2021.06.27
I have had two major water damage events in the past year. I used Steamy Concepts both times. My project manager, Bryant, was excellent. He and his crew worked quickly to solve my problems and dry the house out. They were very respectful of our property and made sure the mess was contained in the area. Bryant came and checked daily on how the drying was coming along. If I am unlucky enough :) to have more water damage they are the company I will be calling.
Thank you Darlene for this review. Glad to hear Bryant was able to provide an excellent service with your water damage issues.
Tu Vuong
2021.06.27
Fredy was very professional, and obviously experienced during our inspection. We had a leak behind our cabinets and he was able to have that area inspected by removing cabinets and had them back installed same day after inspection. He also secured my dishwasher which was never installed properly. Thanks Fredy!
Thank you Tu for this review! We're happy to hear Fredy was able to get the job done for you. Give us a call if you need anymore help in the future!
Stanley Basurto
2021.06.27
Water pipe busted Fred Garcia with Steamy Concepts came out, he explained what was going on and what action he was going to do, very professional and he followed up asking how things were going, I would recommend him to anyone that needs Steamy Comcepts
Thank you Stanley for this great review! We're glad Fred was able to explain everything that needed to be done and got it done right! Give us a call for any help in the future.
Julie Anspach
2021.06.26
Thank you Julie for taking the time to leave us this review - we really appreciate it!
~ The Tucson Mold Removal Pros Team
Patrick Robles
2021.06.26
Fred Garcia with Steamy concepts came out to inspect my home. He did an amazing job explaining the processes, what to expect and what they will be doing. He answered all my questions and made me feel good and comfortable about my decision to use Steamy concepts for my repairs. Fred Garcia is an asset to the company. Steamy concepts is the one and only business I will use and recommend.
Thanks so much Patrick for this review! Glad Fred was able to answer all your questions and get everything taken care of for you.
isla basurto
2021.06.26
Thank you Isla for taking the time to leave us this 5-star review - we really appreciate it!
~ The Tucson Mold Removal Pros Team
Dion Hawkins
2021.06.26
We had extensive water damage from a leak in our bathroom and they took care of the whole thing(Drying, Mold remediation & remodel). They treated us like family and made it a stress free process. Would definitely recommend them.
Thank you so much for the opportunity to work in your home for mold removal. We appreciate you’re business. Let us know if you ever need us for water damage restoration.
Eunice FISHER HORN
2021.06.25
Tucson Mold Removal Pros rebuilt my bathroom, which had a lot of water damage from 60 year old plumbing. They immediately detected the damp walls, came up with a game plan, did the necessary demolition (while removing rubble as they worked), and neutralized the mold. The plumbers came and replaced the pipes, and Tucson Mold Removal Pros helped get new cabinets, etc. and did a seamless restoration on my bathroom. Absolutely NO mess left behind. They were the most polite and honest people I've dealt with in a very very long time. Bravo guys!
I’m happy that we could help you out Eunice. Thank you for the kind review.
Drea Rubio
2021.06.25
Amazing company. Immediate response after our home incurred water damage. Highly recommend
Thank you Drea, we're so happy we could help with your water damage and get your home dried out and mold free!