United Airlines Reviews

Captain Schwarzkopf ⭐️⭐️⭐️⭐️⭐️ On December 16, 2024, I was on flight UA1293 from IAH>SFO connecting in SFO to flight UA300 SFO>HNL. The fog & weather in San Francisco was so bad at the time that there were no or very few flights allowed to take-off or land in San Francisco (SFO was on top of FlightAware's Misery Map for Flight Delays at the time). Not exactly what I wished for after already having boarded my flight in Houston and being all ready to go, but hey, it’s weather related, and safety over everything, plus, it’s actually pretty typical for San Fran, so my bad for not choosing a safer connection (weatherwise) to HNL. Throughout the entire wait period on the airplane (which was an hour or so), Captain Schwarzkopf’s communication with the passengers was impeccable, checking in often, providing status updates and sharing what passengers could expect. The timing of his updates was so frequent and intuitive, and the way he delivered the announcements hit just the right tone, I felt extremely comforted and like I was in the best of hands. Ultimately, we were cleared for take-off, and the whole flight - despite some turbulences and near zero visibilty at landing in San Francisco - was one of those where you feel like you hit the jackpot, because there couldn’t be anyone more masterful flying the plane (a Boeing 777-222). The take-off, climb, cruise, descent and landing was like “butter”, so solid, pleasant and smooth….it was simply flying at its best, and we even made up a lot of time and arrived “only” ~30 minutes late. FYI, I do not know Captain Schwarzkopf, nor have I ever heard of him or seen him - but trust me when I say that if you have the privilege to fly with this fine pilot, you will be up for a treat! Thank you, United, for Captain Schwarzkopf….and thank you, Captain Schwarzkopf, for this memorable flight! I enjoyed every second of flying with you, and just hope that I will be on one of your flights in the future!

No real food in First Class! I booked first class with Air Canada and ended up on a United Airlines flight (apparently a star alliance partner). The flight was set to leave shortly after 11:00 am. During the 2:20 flight (not including the extended time loading the plane and then sitting on the tarmac waiting to be fuelled -- about another hour) we given a water or mimosa; choice of another drink; and a choice of a granola bar, a package of almonds or some other salty snack. There was NO MEAL! Those who complained were given a pre-packaged snack box that is available for purchase by passengers in economy for $10. My 7"x3"x3" Tapas Snack box contained a package with 3 crackers, a small pack of pita chips, a few olives, a container of bruschetta and a container of hummus --both of which were about 1 ounce. When I told the flight attendant that I expected to be fed at lunchtime, I was told that I should have eaten before I got on the plane!

Dirty The flight itself was fine. However, the plane was dirty. There was a pretzel right next to my seat. We arrived to the airport hours in advance. The plane was already at the gate. Where was the cleaning crew? Otherwise, the flight had the usual frustrations. Initially, it was delayed because an airplane broke down while in the flight queue. When we landed in LAX there was another plane at the gate. Consequently there were lengthy delays at both ends. The pilot and flight crew were all very professional.

Cheap and paid for it I’ve about had it with United. My last 5 trips with them have all had issues. My bag has been delayed over a day twice, my flight has been canceled last minute with no alternate available, I’ve paid extra to pick isle seats then I’m given the middle when I get to the airport, and nearly every single one is these has been delayed, in one case an hour or more. I would like to request compensation from United

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Not flying united again Very bad company, I will never fly united again. Carryons cost money and the food is not good, you’re lucky if they serve you any food. Overall a bad experience, your best decision would be to choose a different company to fly.

Worst Experience, will never take United again! Absolutely the WORST I've took from US to China! Left on 10/31/2024 night for HongKong. The food was very bad so I basically did not have any bite during the 14.5 hours trip. The flight attendants were the worst. They are not friendly, they are rude. And when you ask them for something like water or any question, they answer you in an impatient & rude tone. They never have friendly smiles on their face. You can feel the huge difference from them Compared to the Asian International flights like Cathay Pacific or Singapore Airlines or. Taiwan's China Airlines, at same class tickets. Let alone sayings it was about 3.5 hours late for departure. I don't think this airlines cares about the customers. No wonder several years ago they had the scandal that they dragged The passenger Off the plain because themself oversold the tickets. I always remembered this scandal. Unfortunately, when I purchased my ticket, I forgot it was the United Airlines, otherwise I would not have purchased ticket from them. And their price was the same as Cathy Pacific when I was browsing. I will never ever Use this airlines the rest of my life.

Close down united Everytime i fly with united i get delayed or the flights cancelled. Last time i flew they didn't schedule a captain to fly, this time there was no crew and when they finally have a crew the plane is broken . Thie company truly needs to be closed down

Disappointed The two flights with United I took were prompt although the comfort level was poor, especially upon departure from the aircraft. Almost felt like a sardine. But the worst part was the check in at Logan. Many of the machines were not working and the process very upsetting. It took a very long time to get assistance to the point I was boiling mad. Could not even get the confirmation number to work. Fortunately, one staff member , Fabiola, helped me out from start to finish. She was the only one that seemed to care .The others would either spend too much with one customer or they would hope others use the automated system. I really don't want to use United again, because I fear I will have the same problems in the future.

Chaos Hands down the worst - four gate changes and flight was delayed by over 4+hours. My flight prior to this was Paris to EWR which was also several hours late - I keep thinking to fly another airline and now I am running away from this mess of an airli e

Pésimo servicio de atención al cliente Pésimo y horrendo servicio de atención al cliente tuve q cancelar un vuelo por motivos laborales y a la semana llamo para reclamar el dinero me atiende un señor llamado nathan q estaba totalmente desinformado y me dio una información falsa diciendo q ya habían autorizado el reembolso del dinero q el problema era del banco lo cual era mentira lo terminaron autorizando después de mi llamada y si alguien quiere contactarme tengo las pruebas

An airline whose service mimic that of an incidental airplane instead of being a professional and organized one Bad weather, ill equipped airline I should have read reviews prior to booking on United. Whilst they encounter bad weather all the time at Newark, United do not have an effective strategy to ensure that passengers have a good travel experience. We embarked on the local flight from Atlanta only to told to disembark because landing at Newark would be impossible, by which time the airplane was littered with takeaways and there were further delays to clean the plane. I was told by a ground staff member that I should reconsider taking the flight because I might not make the connection to Johannesburg and would have to stay on an airport seat to board a flight 24 hours later. l I tried to get onto their App to look at my possibilities but could not, so asked another staff member to do so online for me. She checked me on the original flight gave me a sest close to the entrance and assured me that they would hold the flight at Newark because many passengers had been delayed. When I reached Newark, the flight attendant denied that they could delay the flight and assured me that United would pay for my hotel costs overnight should I miss the flight. Of course, I did not accept the assurance so I ran the long distance in the terminal to try to make the flight. Had no water with me, hot airport and slightly unfit, so I was sweating profusely. I reached the flight on time, cheered by attendants and pilots. Turns out that the second staff member was correct, many passengers were late and they had to hold the flight. With a name like United, surely staff would be speak the same language? One attendant said she would get me water but was rebuked by the head attendant for doing so.I was dehydrated and exhausted. So I missed most of the refreshment offerings. Had a hard time recovering from this ordeal. The two stars are for the staff members who were professional and compassionate.

Flight delays Flight delays out the ***. 0/10 wouldn't use this airline again. Nice staff but ridiculous delays. Flight was supposed to leave at 4:30pm and land in Dallas at 8pm. I ended up not leaving until 6pm and landing in Dallas at 11:30pm. Terrible airline.

We love LAX/United’s Bruce! BRUCE IS THE BEST! This worker was the absolute sweetest man in the world who works beyond efficiently and looks so organized and welcoming. I previously did not have a good experience with United’s supervisor with a purple sweater and purple lipstick at 7:04am on 12/15. She said she’s not unionized and can’t assist us at all and that they can never help with seat selections which is a lie. Bruce is why I’m still leaving 5 stars since he deserves 6 while unfortunately his supervisor is hands-off and abrasive. Truly Bruce seems like the leader of the entire team and he is so detailed oriented and double checked everyone’s first and last names and birthdays just to make sure that it would be the smoothest check in and flight. He deserves so many bonuses and I am so lucky to have been matched with him at the check-in desk! He helped our whole family of six flying from LAX to Hawaii and I wish we can bring back gifts because that is how incredibly skilled he was when helping us with the TSA pre icon not showing up then displaying on our tickets!

Worse company to fly with ever. Would rather fly spirit or Ryanair! Extremely Disappointed with United Airlines I recently traveled with United Airlines on December 4th and had one of the worst travel experiences imaginable. The journey was riddled with delays at every stop—Memphis, Chicago, and IAD—due to preventable issues, including lack of flight crew, maintenance problems, and runway hold-ups. These delays caused significant disruptions to my schedule, including missed transportation and a lost day of work. To make matters worse, while stranded at IAD, passengers were left in a terminal with no food or vending options. The onboard service was just as disappointing. A flight attendant skipped an entire section of passengers during meal service and became visibly irritated when asked to bring the missed meals. The crew’s unprofessional behavior and the overall poor service only added to the frustration. This experience has left me completely dissatisfied with United Airlines. The combination of operational failures, lack of passenger support, and substandard service was unacceptable. I hope United takes serious steps to improve its operations and customer care, as this level of service is far below what anyone should expect. This is the second time flying with United and the second time I was stranded and received little to no compensation. I would rather fly Ryanair or Spirit airlines than deal with United due to Lack of reliability and refusal to take responsibility.

Nickle and Diming Customers Makes Customers Go Elsewhere I have flown on many different airlines with the same Icarry-on and backpack. This is the only airline that charges $65 for a small carry-on bag. Flew Delta to Tampa and no additional bag charges. Do better, United.

Customer service? Sorry we don't do that. United couldn't even get their system to accept my credit card a pre-check in online. This was after 30 minutes on with a CSR. At the gate they said I would have to link my PayPal account for in flight purchases due to their system glitch. (Their system would not recognize my state in the billing address field for the same. No apologies, no attempts to make it right. Just link your pay pal or you are out of luck. I'm pretty sure they have no clue what customer service is.

Sucky Customer service sucks, attitude when I asked for help, TSA personal got the I gotta badge attitude, hope they all have a lousy Christmas 🎄

Canceled flight nightmare If you want to be treated like cattle by robotic people, this is the airline for you! They canceled two flights to Buenos Aires and rescheduled them for 12 hours later, half a day! The staff at the check-in counter and at the gate were completely devoid of compassion and humanity. The customer service was an utter mess.