West Country Water Park Reviews

Thanks Matt. We are enjoying meeting everyone and seeing the delight and joy our oasis brings. See you soon

Thanks Anthony ❤️❤️❤️

I sincerely apologise for the recent inconvenience and distress caused by the Penalty Charge Notices (PCNs) and debt collection letters that you have received after visiting West Country Water Park. I fully understand the frustration and concern this situation has caused, and I want to assure you that we have been working with Smart Parking to resolve the issue. I have spoken directly with the Managing Director of Smart Parking and he has assured me that he has contacted the debt collection agency. As a result, none of the letters you have received will be enforced, and no further action will be taken against you. You may still get a letter due to the processing time of the Smart Parking team. In this case please send these to hello@westcountrywaterpark.co.uk and I will escalate them again. Only Jenny and I are in direct contact with Smart Parking and are able to deal with each parking notice so please contact us directly on hello@westcountrywaterpark.co.uk. Our team are directing all enquires to do with parking to us and have no further information. In addition, Smart Parking has committed to making a formal statement addressing this matter on Tuesday 15th October 2024, which will provide further clarity and reassurance. We deeply regret the impact this has had on your experience, and I want to thank you for your understanding and patience as we work through this. Your satisfaction is our priority, and we are doing everything we can to ensure this issue is resolved promptly and fairly. Please do not hesitate to reach out if you have any further concerns or if there is anything more we can do to assist you. Once again, I apologise for the trouble caused, and I appreciate your continued support. Kind regards, Shaun Should you have any further questions regarding this change, don't hesitate to get in touch with us at hello@westcountrywaterpark.co.uk.

Thanks Annie. You won't believe how much your support means to us. Thank you and we look forward to seeing you again soon. Shaun

Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your visit to West Country Water Park. It sounds like you made the most of everything we have to offer, from the activities on the lake to our peaceful surroundings. We’re glad you discovered us and hope you’ll return soon, especially with so many exciting events and activities throughout the year. We strive to keep our facilities clean and welcoming, and it’s great to hear that it made a difference in your experience. See you soon Shaun

Hey Louise I cannot tell you how tiring it is to read these low-star reviews form people with big opinions. There are over 16 signs stating that we do not charge customers to park at the West Country Water Park. We do charge everyone else as that is fair to paying customers who would like the convenience of a car parking place. If you purchased anything from us during your visit to West Country Water Park, send that proof of purchase and your parking charge and I will request that it get cancelled. Thank you to everyone, all 6000 of you, who has supported us through this transition period. We are listening to your feedback and will continue to make the park the safe tranquil place that it is. Shaun

Thanks Dan. Which areas did you find expensive?

Hi Marcus Wow, good morning :-) I am stunned at your review. Seriously are you sure you attended the West Country Water Park, in Bradley Stoke, near Bristol? My Team... Sarah is extremely friendly and she always follows the rules. Requesting you to do the same is perfectly acceptable and correct. We do not want anyone getting hurt, including you! Mould... I suspect you may have walked in directly after or during a batch of swimmers had exited the water. The floors can get wet and with all wet warm areas this takes a few moments to clear out. The bottom floor has 25 doors, most of which are open when customers are using the facility. Cash... costs us to accept. Less the 0.01% of our customers every want to pay using cash. Thanks for your feedback. Car Park... There are 16 signs stating the customers, that is people who purchase items or sessions from the West Country Water Park DO NOT NEED TO PAY FOR PARKING. They do however need to enter in their car registrations. I am sure you know better than the fish experts from the Environmental Agency. They are happy in their NATURAL ENVIRONMENT. The lake is in great condition with all manner of wild life thriving here. Hence the water is perfectly clean, unlike so many other venues that get filled with nasties EVERYTIME it rains. We do not have this problem as the lake is filled directly from the rain, from the sky not runoff, and our borehole. I am sorry you did not enjoy your visit. It is such a pity, everyday we hear laughter, we see smiles and enjoy the company of so many wonderful people. We work hard to make the West Country Water Park a safe, inclusive, happy and welcoming place. I do hope you will revisit, take a walk around the lake, listen to the birds and enjoy the scenery. Shaun

Hey Javi. I apologise if this actually happened. My team know to direct these issues to hello@westcountrywaterpark.co.uk, as does our phone system. Please get in touch. I can help you. Shaun

Thanks for the feedback Holly. Thank you for join us as we grow and for your kind words about the team. We look forward to seeing you again soon.

Hi Simon, I couldn’t find any emails from you regarding assistance with your parking charges. If you could please email us at hello@westcountrywaterpark.co.uk, I’ll do my best to help you. Our phone line addresses about 98% of the most common inquiries, but for any other questions, we ensure that emails sent to our hello@ address are answered within 24 hours. I’m truly sorry that this experience has affected your view of the park. We are committed to maintaining a sustainable environment, and keeping our communication channels clear and efficient is part of that effort to reduce frustrations like the one you’ve encountered. Shaun

Hi Gary, I’ve reviewed today’s incident, and I’m disappointed that it escalated to the point where my team felt mistreated, followed by an inaccurate review of the events. The situation was witnessed by two other staff members, and I have also reviewed the CCTV footage. Our no-refund policy is clearly stated, and my colleague was simply following that policy. Regarding the wetsuits, they are regularly inspected, and any that are not in perfect condition are promptly removed from use. I hope you’ll take a moment to reflect on the interaction and consider apologizing to the staff member, who handled the situation both kindly and correctly. It’s important to me that future customers do not get the wrong impression, as my team works hard to deliver excellent service and always takes responsibility when necessary. The safety, wellbeing, and happiness of our customers are our top priorities. Unfortunately, your demands were unfair and did not justify a 1-star review, and mistreating anyone is never acceptable. Shaun

Hey Paul. If you email hello@westcountrywaterpark.co.uk I’ll get the fine suppressed as you were a customer. Did you try to get in touch? I am sure that would be a reasonable thing to do, don't you? How can I help if you don't reach out first? I reply to all our hello@emails within 24 hours Shaun

Hey Anne. If you email hello@westcountrywaterpark.co.uk I’ll get the fine suppressed as you were a customer. I’ve responded to over 3000 emails this month alone so I do apologise if yours went astray 😭the phone message is clear. Do let me know if it continues to not work for you. I will resolve it. Shaun

Hi Damian, I’m not sure what your 1-star review refers to. Were you expecting to pay with cash? As a business, we decided not to handle cash due to the administrative burden it creates, which is why we no longer accept it. We take pride in offering a safe and welcoming environment, and we work hard to maintain a good balance in our venue. Could you explain why you find this approach unreasonable? Regarding the waivers, we understand the concern. While we’d prefer not to require them, we must wait for approval from our legal team before making any changes. For now, all guests are required to complete them. We’re always open to feedback and ways to improve. However, I believe your review doesn’t fairly reflect our efforts and feels like a missed opportunity for constructive input. Shaun

Hi Rob. It was not done to raise money but to avoid loosing money. We’ve had people park for the whole day, eat their own food and then leave their rubbish etc which cost us thousands of pounds last year. If you are a paying customer your parking is validated so you won’t pay anything. If you are a member you get your registration logged and again don’t pay anything. If you have received a fine as a customer we can request it get’s cancelled. I hope you join us again soon Shaun

Hey Matthew Thanks for taking the time to share your experiences and feelings about our venue. We strive to provide a safe, accessible, inclusive environment where you can push yourself safe in the knowledge that our team are ready to help should you need it and your fellow community members are urging you on. We look forward to seeing you soon Shaun

Thanks Karen. We are delighted to hear our team are helpful and friendly. We look forward to wasting time wisely with you soon.