Verified Company
Got completed after a lengthy process and hurdles. Have the services been completed earlier and less hassle, I would have given 5 stars.
Reply from XOLAR INC | Canada's Leading Solar Energy Company
2025.12.17
Thank you William, I appreciate you remaining patient through the process and for the good review!
Happy to have you on board with us!
-Chris O
Happy to have you on board with us!
-Chris O
They make too many assumptions and as a result took a full year past their original agreement for installation. Threatened to keep my money if I cancelled due to their tardiness. The only redemption was the professionalism of the contractor who installed the system.
I would choose another company if I were you.
Dealing with Xolar's sales team has been frustrating and confusing. The first person I spoke to seemed bored and uninterested in my project. The second sales person I spoke to called me exclusively on their personal line with no company caller id, and never left voicemail messages. When we finally managed to get a sales call set up, the sales person I spoke then didn't have answers for what seemed like basic information. Also, none of what I communicated in my original call seemed to have been passed along to the follow-up call. I'm interested in considering Xolar for my solar project, but they don't make it easy!
This has been one of the worst experiences I have ever had with a company. The communication has been awful. The installation is now over a year late. Every time I've asked for updates they seemed to know less than I did. They finally shipped the equipment and scheduled an install - only to discover half way through that they didn't send all the necessary pieces. There are now solar panels in the garage and in a guest room and NO UPDATES for weeks from the company. Truly awful customer service.
Reply from XOLAR INC | Canada's Leading Solar Energy Company
2025.11.21
The missing parts discovered during installation were due to the supplier shipping the equipment incomplete with several parts on backorder, which we were not notified about. Normally, we ship everything complete in one shipment and schedule the installer once it arrives on site - in this case we only found out that the shipment was missing material after the installer had got half way through the job. Unfortunately this hiccup has led to your installation being delayed until we get the parts delivered, but it is not our normal procedure and is not something that we expected to happen.
We apologize for the delays, and appreciate your continued patience. We are working to have the remaining parts delivers and your installation completed as soon as possible. We want to clarify that your installation is not forgotten, and the remaining components are currently being coordinated with our suppliers so we can finalize the job.
We apologize for the delays, and appreciate your continued patience. We are working to have the remaining parts delivers and your installation completed as soon as possible. We want to clarify that your installation is not forgotten, and the remaining components are currently being coordinated with our suppliers so we can finalize the job.